Kündigungsdienst Nr. 1 in Ireland
Vertragsnummer:
An:
Kündigungsabteilung – Adobe Premiere Pro
Riverwalk Drive 4‑6, City West Business Campus
D24 DCW0 Saggart
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Adobe Premiere Pro. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
11/01/2026
Cancellation Adobe Premiere Pro: Simple Process
What is Adobe Premiere Pro
Overview
Adobe Premiere Pro is a professional non-linear video editing application used for creating and exporting video projects across broadcast, web and social platforms. It is part of Adobe's Creative Cloud ecosystem and integrates closely with other Adobe apps such as After Effects, Photoshop and Adobe Media Encoder.
The software is offered as a subscription (single-app or as part of Creative Cloud plans) and as a retail prepaid license in some stores; features, cloud storage and price vary by plan.
How to cancel Adobe Premiere Pro
- If you purchased directly from Adobe via the web: sign in to your Adobe account at https://account.adobe.com, go to Plans & Payments, select Manage plan and follow the cancellation prompts - or contact Adobe Customer Support in Canada to request cancellation.
- If you purchased via Google Play (Android): cancel the subscription in the Google Play app or at https://play.google.com. Note that uninstalling the app does not cancel the subscription; use Google Play’s subscription manager.
- If you purchased via Apple App Store (iOS): manage and cancel the subscription through your Apple ID subscriptions in the App Store; refunds and cancellation follow Apple’s App Store terms.
- If you purchased a retail prepaid 1‑year license (e.g., Best Buy Canada): follow the retailer’s cancellation/return procedure and check the retailer receipt and terms for return windows and support contact details.
- If you prefer postal correspondence for legal proof, send a signed cancellation letter (see Checklist) by registered/certified mail to Adobe Systems Software Ireland Limited (address provided below) to preserve proof of receipt.
What happens when you cancel
If you cancel a subscription purchased directly from Adobe within the refund window (see below), access may end immediately or continue through the paid period depending on the plan and Adobe’s policies. For cancellations after the refund window, service typically continues until the end of the contracted term or billing period but will not renew. Your account data and cloud-stored files remain associated with your Adobe ID; Adobe may reduce cloud storage or place the account in read-only mode if you no longer have an active subscription, so exporting and backing up projects is recommended before cancellation takes effect.
For subscriptions purchased through third-party stores (Google Play, Apple), cancellation and access timing follow the store’s rules; the store may retain access for the rest of the paid period or revoke it immediately depending on their policy.
Will I get a refund?
If you bought Premiere Pro directly from Adobe (web), Adobe’s standard policy in Canada is a full refund if you cancel within 14 days of the initial purchase. After 14 days, payments are generally non‑refundable; subscriptions continue until the end of the billed term or contracted period. For certain annual plans billed monthly, Adobe may charge a cancellation fee (for example, a 50% fee on the remaining contract balance for annual plans billed monthly).
Exceptions can occur: some users report obtaining refunds after the 14‑day window by contacting Adobe Support, though outcomes vary and taxes may not always be refunded. If you purchased through Google Play or Apple, refunds are governed by those stores’ policies (Google Play commonly allows refund requests within ~48 hours; after that you may need to contact Adobe). For retail prepaid purchases, refunds and returns follow the retailer’s return policy and timeframes.
Adobe Premiere Pro plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Premiere Pro (Single App) - Individual - Annual (billed monthly) | C$20.99/month (~C$251.88/year) | Monthly (annual contract) | Premiere Pro app, 100 GB cloud storage, Adobe Fonts, Portfolio |
| Premiere Pro (Single App) - Individual - Month-to-Month | C$31.49/month | Monthly (no contract) | Same as single-app plan, flexible cancellation |
| Creative Cloud All Apps (incl. Premiere Pro) - Individual - Annual (billed monthly) | C$54.99/month (~C$599.88/year) | Monthly (annual contract) | 20+ Adobe apps including Premiere Pro, 100 GB cloud storage, Adobe Fonts |
| Creative Cloud All Apps (incl. Premiere Pro) - Individual - Month-to-Month | C$89.99/month | Monthly (no contract) | Same as above, flexible cancellation |
| Creative Cloud Pro (formerly All Apps) - Individual - Annual (billed monthly) | C$91.99/month | Monthly (annual contract) | 20+ apps including Premiere Pro, generative AI features (4,000 credits/month), 100 GB cloud storage |
| Creative Cloud Pro - Individual - Month-to-Month | C$137.99/month | Monthly (no contract) | Same as above |
| Creative Cloud Pro - Student & Teacher - Introductory Annual (billed monthly) | C$38.99/month | Monthly (first-year only) | Full Creative Cloud Pro suite, generative AI features, 100 GB cloud storage |
| Creative Cloud Pro - Student & Teacher - Renewal Annual (billed monthly) | C$51.99/month (after first year) | Monthly (renewal) | Same as above |
| Retail prepaid 1‑year digital download (Best Buy Canada) | C$369.99/year | Annual prepaid | Premiere Pro (1 user, PC/Mac); membership fee C$19.99/month until canceled (retailer terms apply) |
Prices exclude applicable taxes (GST/HST/QST). Adobe rebranded 'All Apps' to 'Pro' and updated pricing starting June 17, 2025; check current pricing before purchase.
Your consumer rights in Canada
Canadian consumer protection does not universally mandate a statutory cooling-off period for digital goods or subscriptions. Adobe voluntarily offers a 14‑day refund window for purchases made directly from Adobe’s website in Canada; this is a commercial policy rather than a statutory right. Refunds and cancellation terms for purchases made via third-party stores (Apple App Store, Google Play) are governed by those stores’ terms, which may provide shorter windows or different procedures. For retail purchases, provincial consumer protection and retailer policies may provide additional return or refund rights - check the retailer’s terms and your provincial consumer office for details.
Customer experiences
Reviews for Premiere Pro are generally positive on functionality: many users praise its editing features, integration with other Adobe apps and strong community resources. However, recurring negative feedback includes the cost of subscription plans, high hardware demands, occasional bugs or slowdowns on large projects, and dissatisfaction with cancellation experiences. On platforms like Trustpilot, complaints frequently describe being unclear about cancellation flows, unexpected fees, or difficulty obtaining timely support for billing issues.
Documentation checklist
- Adobe ID (email) and account name
- Order number / Invoice number and purchase date
- Proof of payment (credit card statement, PayPal receipt) or app-store receipt
- Subscription ID or SKU (from invoice or account page)
- Screenshots of your active subscription page and billing history
- Reason for cancellation (brief statement) and any supporting correspondence with support
- If sending by mail: signed cancellation letter and photocopy of ID, and keep delivery receipt
Common mistakes
One common mistake is assuming uninstalling the app cancels the subscription - this does not stop billing for subscriptions bought through app stores or directly. Another error is missing the 14‑day refund window for direct Adobe purchases and expecting an automatic refund afterward; refunds after that period are discretionary. Users also sometimes contact the wrong party: purchases through Google Play or Apple must be managed with those stores, so contacting Adobe alone will not always resolve billing handled by a third party. Finally, insufficient documentation (no invoice or order number) can slow support responses - gather the Checklist items before you contact support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct from Adobe (web) | Full refund if canceled within 14 days; after 14 days refunds generally not provided, possible cancellation fees for annual contracts | Moderate - manage via Adobe account or contact support; paperwork helps |
| Google Play (Android) | Refunds governed by Google Play - generally possible within ~48 hours; after that you may need to escalate with Google or contact Adobe | Moderate - use Google Play subscription manager to cancel, refunds via Google |
| Apple App Store (iOS) | Refunds and cancellations follow Apple’s App Store terms; contact Apple for refund requests | Moderate - managed through Apple ID subscriptions and Apple support |
| Retail prepaid (Best Buy Canada) | Refund/return per retailer terms; may be subject to retailer return window and store policies | Variable - depends on retailer procedures and proof of purchase |
After cancelling
After you cancel, export and back up any projects, media and presets stored in Adobe cloud storage; check your Adobe account billing history to confirm cancellation and any charges or refunds. If you are billed after cancellation, contact the store or Adobe Support with your documentation. For direct Adobe refunds and policies, see Adobe’s subscription terms and returns pages and the Android cancellation guidance linked below.
Helpful links: Adobe subscription terms and cancellation FAQ - Creative Cloud subscription terms (Canada); how to cancel on Android - Cancel via Google Play; Adobe returns and order changes - Return, cancel or change an order.
Address
For postal cancellation requests or correspondence (use registered/certified mail for proof of delivery):
Adobe Systems Software Ireland Limited, Attn: Customer Service, Riverwalk Drive 4‑6, City West Business Campus, Saggart D24 DCW0, Ireland