Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Adobe Sign
343 Preston Street
K1S 1N4 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Adobe Sign service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Adobe Sign: Easy Method
What is Adobe Sign
Adobe Sign is an electronic signature and document workflow service that lets individuals and organizations send, sign, track and manage legally binding agreements online. It integrates with Adobe Document Cloud and other business tools to automate signature collection, approvals and audit trails.
How to cancel Adobe Sign
- Sign in to your Adobe account at account.adobe.com, go to Plans & Products (or Manage plan), select the Adobe Sign or Acrobat/Document Cloud subscription and follow the Cancel or Manage plan prompts; confirm and keep any confirmation or cancellation number.
- If you purchased through Adobe sales or an enterprise contract, contact your Adobe account representative or Adobe Customer Support to request cancellation and to confirm any contract termination fees.
- If you purchased via the iOS App Store, request a refund or cancellation through Apple (Apple controls App Store refunds and cancellations; Adobe does not issue refunds for App Store purchases).
- If you prefer written/legal notice, send certified mail (raccomandata A/R) to the Adobe Canada corporate address (see Address section) or use your legal representative for formal correspondence.
What happens when you cancel
When you cancel, service access and features generally continue until the end of the current billing period or contracted term. For annual or prepaid contracts, cancellation does not automatically remove access before the term ends unless the agreement specifies otherwise. Before cancelling, export or download any signed agreements, templates and account data you need because you should not rely on continued access after the subscription or retention period ends.
Cancellations may trigger account-level changes (loss of premium features, storage reductions) once the billing period or contract expires; always confirm with Adobe support what will change and when.
Will I get a refund?
Adobe’s stated policy for most direct purchases is a full refund if you cancel within 14 days of initial purchase. After 14 days, refund eligibility depends on the plan type and contract terms. For example, annual plans billed monthly may incur a cancellation fee equal to 50% of the remaining balance if cancelled after the 14-day window; annual prepaid plans are generally non‑refundable after 14 days; monthly plans with no annual commitment are typically non‑refundable after 14 days but remain active until the end of that month’s billing period.
If you purchased through the iOS App Store, refunds and cancellations are governed by Apple’s App Store policies and must be requested from Apple; Adobe does not issue refunds for App Store purchases.
Adobe Sign plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Business - transaction (1 - 999) | C$2.80 per transaction | Pay-per-use | Transaction-based pricing; discounted rates for bulk (1,000+, 2,500+, 5,000+) |
| Enterprise - transaction (1 - 999) | C$3.73 per transaction | Pay-per-use | Transaction-based; bulk discounts available |
| Enterprise - Subscription (annual) | C$586.99 per user/year | Annual | Hosted, Enterprise level 1 (1 - 9 users), VIP |
| Business - Subscription (annual) | C$501.99 per user/year | Annual | Hosted, Business level 3 (50 - 99 users), VIP Select |
| Enterprise - Subscription (10‑month gov/high‑vol) | C$592 for 10 months | 10‑Month | Government, high‑volume, subscription license |
Your consumer rights in Canada
Canadian consumer protection typically provides a short cooling-off or withdrawal right for many online purchases; Adobe’s 14‑day full refund policy for direct purchases aligns with that principle for digital subscriptions. After the 14‑day period, your rights are governed by the contract terms you accepted at purchase and by provincial consumer protection laws, which can vary. Purchases made through third parties such as the Apple App Store are subject to the App Store’s policies, and Adobe cannot override those policies - refunds for App Store purchases must be requested from Apple.
Customer experiences
Public reviews are mixed: some users praise Adobe’s software for power, reliability and broad feature sets, and report negotiating favorable pricing. Other customers report frustration - particularly around perceived difficulty exiting annual contracts, unexpected fees, billing after expected cancellation, and inconsistent customer support experiences. Anecdotal reports suggest issues are sometimes resolved quickly, but some users describe prolonged or cumbersome cancellation experiences.
Documentation checklist
- Account email and Adobe ID
- Order number or invoice for the subscription
- Payment method details (last 4 digits of card, transaction date)
- Screenshots or copies of purchase receipts and cancellation confirmations
- Any correspondence with Adobe or reseller (support tickets, emails)
- If purchased via iOS, the Apple receipt and App Store order ID
Common mistakes
Common errors include trying to cancel through the wrong vendor (e.g., contacting Adobe for an App Store purchase), missing the 14‑day window for a full refund, assuming access ends immediately, and not exporting signed documents before service changes. Another frequent issue is not keeping proof of purchase or cancellation confirmation - without documentation, disputes are harder to resolve. For annual contracts, users sometimes assume a prorated refund will be available when the terms specify a fixed early termination fee.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Adobe (direct) - cancel within 14 days | Full refund | Low |
| Adobe (direct) - annual plan billed monthly after 14 days | Partial (e.g., 50% of remaining balance may apply) | Medium |
| Adobe (direct) - annual prepaid after 14 days | No refund | Low to Medium |
| Adobe (direct) - monthly plan (no annual commitment) after 14 days | No refund; service continues until period end | Low |
| App Store (iOS) purchase | Refunds handled only by Apple (Adobe does not issue refunds) | Medium (must follow Apple’s process) |
After cancelling
After you cancel, confirm you receive a written confirmation or cancellation number and keep it with your purchase records. Download or export any signed documents and templates you need while you still have access. If you are charged after cancellation, contact Adobe Customer Support and provide your documentation; if the purchase was through Apple, contact Apple Support or use Apple’s App Store refund process.
For account management and support: use Adobe’s help center at https://helpx.adobe.com/ca/support.html and the Adobe account page at https://account.adobe.com. Review Adobe’s subscription and cancellation terms posted on their legal pages for contract-specific details.
Address
For certified mail/legal correspondence (raccomandata A/R) you may use the Adobe Canada corporate address: Adobe Systems Canada Inc., 343 Preston Street, Ottawa, Ontario K1S 1N4, Canada. The Toronto address for a legal representative can be used as an alternative for legal correspondence - confirm the correct recipient with Adobe or your legal counsel before sending.