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Cancel ALBERT
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Albert service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Albert: Easy Method
What is Albert
Albert is a personal finance app that combines budgeting, savings, and short-term cash advances with optional paid membership tiers that add investing, identity protection, and an AI financial assistant. It connects to your bank accounts to track spending and may offer instant advances subject to repayment conditions.
How to cancel Albert
- Via the app or web: Open Profile → Menu (☰) → Help center → "Deactivate or close my accounts". Before you can deactivate or close your account you must have a $0 balance across all Albert products (Cash, Savings, Investing) and you must repay any outstanding Instant Advance. If you subscribed through the App Store or Google Play, you must cancel through that store instead of the Albert app. Alternatively, you can text support at 639‑1137 or email support@albert.com. If you prefer a paper request, send a registered letter (for proof of delivery) to the company address (see Address section below).
What happens when you cancel
When you deactivate or close your Albert account your access to the app and its paid features will end; any recurring membership billing should stop if cancellation is completed correctly. If you used Albert products that hold funds (savings, investing) those accounts must be emptied or transferred before closure. Data retention and the timing for full account deletion are governed by Albert’s policies; you may retain access to historical statements for a limited period. If cancellation is attempted while balances, pending transactions, or unpaid advances exist, closure may be blocked until those are resolved.
Will I get a refund?
Refunds depend on how you subscribed and why you are requesting one. If you subscribed via App Store or Google Play you generally must request refunds through that platform and are subject to the store’s refund rules. Albert’s published UK terms provide a 14‑day right of withdrawal with refunds processed within about 5 - 10 days after notification, but there is no equivalent universal 14‑day right explicitly stated for Canadian customers in Albert’s materials. Albert typically does not issue refunds for simply forgetting to cancel before renewal; refunds are normally considered only for service defects, errors by Albert, or as required by the platform where the purchase occurred.
Albert plans and pricing
| Plan | Price (approx.) | Billing | Features |
|---|---|---|---|
| Basic | ≈ C$20.25 / month | Monthly | Budget and spending tracking; Spending trends; Savings |
| Standard | ≈ C$27.00 / month | Monthly | Includes Basic plus Investing; Identity protection; Credit score monitoring; Cash-back rewards; Fee-free in-network ATM withdrawals |
| Genius | ≈ C$54.00 / month | Monthly | Includes Standard plus AI financial assistant |
| Family | ≈ C$54.00 / month | Monthly | Genius benefits for up to 5 people |
Note: Prices above are USD amounts converted to CAD estimates using an approximate 1 USD = 1.35 CAD exchange rate. No official Canada-specific CAD pricing was found in Albert’s help pages or store listings.
Your consumer rights in Canada
Canadian consumers should rely primarily on the rules of the store/platform used to subscribe (Apple App Store or Google Play) for subscription management and refunds; those platforms have their own procedures and consumer protections. There is no blanket 14‑day automatic right of withdrawal for digital subscriptions in Canada comparable to the UK wording unless a merchant explicitly offers it. If you believe you were charged unfairly you can request a refund through the store, contact your card issuer to dispute the charge, or seek guidance from provincial consumer protection offices.
Customer experiences
User reviews are mixed. Positive feedback (e.g., Trustpilot summaries) highlights fast transfers, useful budgeting tools, and accessible instant advances. However, there are also many negative reports - particularly in late 2025 - about difficulties canceling subscriptions, unexpected charges after attempted cancellation, overdrafts from unforeseen auto-withdrawals, glitchy app behavior, and slow or unhelpful customer support. Common specific complaints include being charged after deleting the app, surprise fees labeled as “Genius” or “savings,” and cancellation flows that require additional verification like entering the last four digits of a card.
Documentation checklist
- Account email/username, registered phone number, and account ID (if shown)
- Proof that all Albert product balances are $0 and confirmation of any Instant Advance repayment
- Screenshots of cancellation steps attempted and any in-app confirmation messages
- Copies of emails or texts to/from support and dates/times of contact
- If mailing, a copy of the sent registered mail receipt or tracking number
Common mistakes
Many issues arise from a few recurring mistakes. Users often try to close the account while balances or pending transactions exist, which blocks closure and may lead to unexpected charges. Others delete the app without formally cancelling a paid subscription (especially if the subscription was purchased through the App Store or Google Play), so billing continues. Expecting a 14‑day automatic refund when that right hasn’t been offered in Canada is another frequent misunderstanding. Always save cancellation confirmations - lack of proof makes disputes harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app / web (Profile → Menu → Help center → Deactivate) | Refunds handled case-by-case; no guaranteed refund for missed renewals | Medium - requires $0 balances and repaid advances |
| App Store / Google Play | Refunds and cancellations managed via the store; follow store procedures | Easy - cancel via store subscription settings |
| Email / Text support | Possible but not guaranteed; may be slower and require follow-up | Medium - Hard - reports of delays and inconsistent responses |
| Registered mail to company address | Depends on company response; good for proof of delivery and legal record | Hard - slow and requires tracking/receipt |
After cancelling
After you complete cancellation, keep any confirmation messages and monitor the payment method used for at least one billing cycle to ensure no further charges occur. If you subscribed via Apple or Google, check their refund and subscription help pages for next steps: Apple subscriptions and Google Play subscriptions. For account-specific help and the Albert help center, see Albert Help Center. If you encounter unauthorized charges you can contact your card issuer to dispute transactions and keep copies of all correspondence with Albert to support any dispute.
Address
Albert Investments, LLC, 3534 Hayden Ave., Culver City, CA 90232, USA. If you send a paper cancellation or dispute letter, use registered mail (e.g., raccomandata A/R) and keep the tracking/receipt as proof of delivery.