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I hereby notify you of my decision to terminate the contract relating to the Ancestry service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ancestry: Easy Method
What is Ancestry
Ancestry is an online service that provides access to genealogical records, family-tree tools and DNA testing to help people discover their family history and genetic ancestry. In Canada, Ancestry operates via its local site and terms at ancestry.ca.
The service includes web subscriptions (monthly or prepaid periods) and DNA test kits or trait products; billing and refund rules differ by purchase channel (website vs mobile app stores) and by product type.
How to cancel Ancestry
- Web subscription (Ancestry.ca): Sign in, go to Account Settings and follow the cancellation link or contact Member Services. Monthly subscriptions must be canceled at least two business days before the next renewal; longer prepaid subscriptions can be canceled within the first 14 days of the first term for a full refund (or anytime to stop future renewals without refund). After a renewal or for subsequent subscriptions, refunds are generally not issued. See Ancestry renewal & cancellation terms.
- App Store / Google Play subscription: Cancel through the Apple App Store or Google Play Store subscriptions management (platform cancellation flows apply); refunds and handling follow the app platform’s procedures. See the renewal & cancellation terms link above for guidance.
- DNA kit or traits (Canada and other countries outside the US): If you received a kit or traits order, you may cancel within 14 days of receipt for a full refund (return rules apply). After you submit your sample or results are available, no refund is available. See Ancestry cancellation-related update.
- Written notice: For formal correspondence or if required by your case, send cancellation or dispute letters to Ancestry’s correspondence address (recommended by registered mail) - see the Address section below.
What happens when you cancel
When you cancel an active subscription, automatic renewal is stopped so you will not be charged again. For monthly subscriptions that are active and paid, access typically continues until the end of the paid period; no refund is issued for that remaining time. For prepaid subscriptions canceled within the applicable 14‑day window and eligible for a refund, access is usually removed immediately upon refund.
Your Ancestry account and any family trees, uploaded data or DNA matches generally remain in the account unless you request account deletion. If you want your data removed entirely, submit a separate account-deletion request via Ancestry’s account settings or Member Services.
Will I get a refund?
Refund eligibility depends on purchase type, timing and purchase channel. For web subscriptions billed upfront for longer-than-one-month terms, you may cancel within the first 14 days of your first subscription term for a full refund, but you typically lose immediate access once refunded. Monthly web subscriptions are not refunded; they remain active until the end of the paid period. After an initial term and after any renewal, Ancestry’s standard policy is that no refunds are issued for subsequent subscription renewals.
For DNA kits and traits sold outside the US (including Canada), Canadian consumers have a statutory right to cancel within 14 days of receipt for a full refund; however, once you have submitted your DNA sample or results have been made available, a refund is not available. App-store subscriptions and refunds are handled by Apple or Google according to their platform rules and dispute procedures.
Ancestry plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Discovery Plus (6‑month promo) | C$42.49 | 6‑month | Canada‑focused records access during 50% off promotion |
| World Deluxe (6‑month promo) | C$64.99 | 6‑month | International + Canada records during 50% off promotion |
| World Deluxe (regular renewal, 6‑month) | C$129.99 | 6‑month | International + Canada records (standard auto‑renewal) |
| Discovery Plus (App Store) | C$19.99 | monthly | App‑based subscription (Canada region, may include in‑app limits) |
| Canada Deluxe (App Store) | C$17.99 | monthly | Canada‑focused records via app |
| World Deluxe (App Store) | C$29.99 | monthly | World records via app |
| All Canadian Records | C$14.99 | monthly | Access to Canadian records only |
| All Canadian & Key Global Records | C$19.99 | monthly | Canadian + select global records access |
| All Records on Ancestry | C$29.99 | monthly | Comprehensive access to all records globally |
| World Deluxe (12‑month) | C$249.99 | annual | Annual World Deluxe access (approx. C$20.83/month) |
Note: App‑store prices reflect in‑app purchases and may differ from website prices. Promotional pricing (e.g., 50% off) typically applies only to new or returning subscribers and renews at standard rates unless cancelled. Prices exclude taxes where applicable.
Your consumer rights in Canada
Under Canadian consumer protection rules and as reflected in Ancestry’s terms, customers outside the US (including Canada) generally have a statutory right to cancel a DNA kit or traits purchase within 14 days of receiving the product for a full refund. That 14‑day right is expressly acknowledged in Ancestry’s updated cancellation terms. Trial subscriptions can normally be cancelled without charge up to two days before the trial ends; however, you should check the specific trial terms and keep records of cancellation requests.
Customer experiences
Many customers report positive outcomes, such as discovering family connections and receiving helpful historical records. At the same time, reviews show common negative experiences: lengthy delays or lack of DNA results, perceived inaccuracies or limited new information in results, and frustration over charges, paywalls or difficulties obtaining refunds. Several reviewers also mention poor or slow support responses when trying to resolve billing or shipment issues.
Documentation checklist
- Account email and username; order number or subscription reference
- Purchase date and payment method (receipt or billing statement)
- Date you received a DNA kit (if applicable) and tracking/return shipment receipts
- Screenshots or copies of cancellation attempts, confirmation emails and any correspondence with Member Services
- Details of what resolution you want (refund, stop renewal, account deletion)
Common mistakes
Users commonly miss the cancellation window (for example, not cancelling at least two business days before a monthly renewal) or assume a cancellation in one place applies everywhere - for instance, cancelling via the app store while the subscription was purchased on the website (or vice versa). Another frequent error is expecting a refund after a renewal or after the initial refund window has closed, or failing to return a DNA kit within the 14‑day statutory period. Always keep proof of cancellation and any confirmation numbers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web subscription (Ancestry.ca) | Full refund possible only within first 14 days of first prepaid term; monthly plans are generally non‑refundable and continue to end of paid period; no refunds after renewals. | Moderate - must cancel before the renewal cut‑off; users report occasional difficulties contacting support. |
| App Store / Google Play subscription | Refunds and disputes handled by Apple or Google following their platform policies; cancellation is done through the respective store. | Variable - cancellation via store is straightforward; refunds depend on the platform’s review. |
| DNA kit or traits (Canada) | Full refund if cancelled within 14 days of receipt; no refund after sample submission or once results are available. | Moderate - time‑limited window; must return kit promptly and retain proof of shipment; some users report delays. |
After cancelling
After you cancel, check for and retain any confirmation email or cancellation reference number and monitor your bank or card statement for any unexpected charges. If you do not receive confirmation, follow up with Member Services and keep a written record of those contacts. For app‑store purchases, verify cancellation through your Apple or Google account and contact the platform for any refund disputes.
If you need the official terms or additional guidance, review Ancestry’s renewal and cancellation terms at Ancestry renewal & cancellation terms and the DNA/order cancellation update at Ancestry cancellation update. For formal postal correspondence, consider sending documents by registered mail and keep proof of delivery.
Address
Ancestry Information Operations Unlimited Company, 52‑55 Sir John Rogerson’s Quay, Dublin 2, Ireland