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I hereby notify you of my decision to terminate the contract relating to the Astra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astra: Easy Method
What is Astra
Astra is a subscription-based app offering “Unlimited” features through in-app purchases on the App Store. It is published by Giufra S.r.l.; the App Store listing uses multiple in-app price points but does not show durations or separate feature tiers in the storefront. Exact feature details and billing intervals are available inside the app’s in‑app purchase information.
How to cancel Astra
- On your iPhone/iPad: open Settings → tap your name → Subscriptions → find “Astra” and tap Cancel Subscription. If you don’t see it there, open the App Store app → tap your profile icon → Subscriptions → select and cancel Astra.
- If you purchased via another Apple device, follow that device’s subscription management route (Mac: App Store → Account → View Information → Manage Subscriptions).
- Deleting the Astra app does not cancel the subscription. After canceling, confirm you receive an on‑screen confirmation or email from Apple that auto‑renewal is turned off.
- If cancellation fails or you need a formal notice to the developer, contact Giufra S.r.l. by email first and, for formal communications, send a registered letter to the legal address (see Address section below).
What happens when you cancel
When you cancel an in‑app subscription purchased through Apple, auto‑renewal is turned off and you generally retain access to paid features until the end of the current paid period. Your subscription will not renew at the next billing date, but past charges remain unless a refund is issued. App data and account information retention depend on the app’s own policies - back up anything important before you lose access.
Will I get a refund?
Refunds for App Store purchases are handled primarily by Apple. Developers do not control App Store refunds directly; they can request or issue refunds in limited circumstances but Apple is the usual point of resolution. Refunds are not guaranteed. If you believe you are entitled to a refund (for example, accidental purchase, unauthorized charge, or a service that materially failed), request a refund via Apple’s Report a Problem portal or contact Apple Support. Also contact the developer with details and receipts - some developers resolve issues case‑by‑case. If you paid by card and other routes fail, you can discuss a charge dispute with your card issuer as a last resort.
Astra plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Astra - Unlimited (in‑app purchase) | C$9.99 | Unspecified | Access to Unlimited features (exact details unspecified) |
| Astra - Unlimited (in‑app purchase) | C$17.99 | Unspecified | Access to Unlimited features (exact details unspecified) |
| Astra - Unlimited (in‑app purchase) | C$19.99 | Unspecified | Access to Unlimited features (exact details unspecified) |
| Astra - Unlimited (in‑app purchase) | C$24.99 | Unspecified | Access to Unlimited features (exact details unspecified) |
Your consumer rights in Canada
Canada does not provide a single federal automatic “cooling‑off” right for digital subscriptions similar to some EU consumer laws; consumer protection varies by province. For App Store purchases, Apple’s refund and dispute processes (via the App Store and Report a Problem) are the primary remedies. Provincial consumer protection offices oversee unfair practices and may provide guidance or complaint channels. If you believe a charge was unauthorized, contact Apple and your payment provider promptly. This guidance is informational and not legal advice - contact a local consumer protection office or a lawyer for rights specific to your province.
Customer experiences
Public review data for Astra is limited. Typical experiences with in‑app subscription management on the App Store include: cancellation via device settings works reliably if you follow the correct App Store flow; refunds can take time and may require submitting a request through Apple’s report system; and developer responsiveness varies - some users report quick help directly from the developer, others rely on Apple’s support. Because experiences differ, keep receipts and screenshots of subscription pages and correspondence.
Documentation checklist
- Apple ID email and device used to purchase; subscription receipt or App Store purchase history screenshot; date and amount of the charge; screenshots of subscription page inside the app; any email correspondence with the developer; proof of attempted cancellation (if applicable).
Common mistakes
Users often delete the app thinking that cancels the subscription - this does not stop auto‑renewal. Another frequent error is attempting to cancel under the app’s account settings rather than through Apple’s Subscriptions area; only the App Store subscription control will stop App Store billing. Also, not checking which Apple ID was used (if you have multiple) can lead to confusion about why a subscription still appears active. Finally, waiting too long to request a refund after discovering an issue can reduce the chance of a successful refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple Subscriptions (Settings or App Store) | No immediate refund - stops future billing; refunds handled separately via Apple | Low - straightforward if you use the correct Apple ID |
| Request refund via Apple (Report a Problem / Apple Support) | Possible - Apple decides based on circumstances | Medium - requires submission and waiting for Apple’s review |
| Contact developer (Giufra S.r.l.) directly | Possible - developer may issue refunds or offer solutions case‑by‑case | Medium - depends on developer responsiveness and company policy |
After cancelling
After you cancel, confirm the subscription is set to expire and keep the confirmation screenshot or email. If you want a refund, start with Apple’s Report a Problem page or Apple Support; simultaneously contact the developer with receipts and a clear request. For Apple subscription management and refund requests see Apple’s support pages (links below). If you encounter unhelpful responses, contact your provincial consumer protection office or your payment provider for further options.
Address
Giufra S.r.l., via Veneto 152 Z.I. Pian di Porto, 06059 Todi (PG), Italia
Helpful links:
How to cancel a subscription on your iPhone, iPad, or iPod touch (Apple Support)
Report a Problem (Apple) - request a refund