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I hereby notify you of my decision to terminate the contract relating to the Avast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avast: Easy Method
What is Avast
Overview
Avast is a consumer-focused cybersecurity company that offers antivirus, VPN, and other privacy and performance products for Windows, Mac, Android and iOS. Products range from a free antivirus tier to paid bundles (Premium Security, Ultimate, SecureLine VPN) and are sold directly through Avast’s store, as well as via App Store and Google Play.
How to cancel Avast
Choose the channel you used to subscribe and follow the relevant cancellation flow below.
- App Store (iOS) - Open the App Store, tap your profile → Subscriptions; select the Avast subscription → Tap “Cancel Subscription” (or “Cancel Free Trial”) → Tap Confirm. You will receive an email confirmation and access continues until the subscription expiry date.
- Google Play (Android) - Open Google Play Store, tap your profile → Payments & Subscriptions → Subscriptions; select the Avast subscription → Tap “Cancel subscription”, decline any offered “pause” option → Confirm. You will receive a confirmation email and the app remains paid until the subscription expires.
- Web (Avast Account) - Sign in at your Avast Account → My Subscriptions → Manage subscription; click “Unsubscribe” or “Cancel renewal”, confirm and finish. Status will change to “Expiring” and access continues until the shown expiration date.
What happens when you cancel
When you cancel an auto-renewing Avast subscription, billing stops for future renewal cycles while the current paid period remains active until its expiry date; you retain product access until that date. Canceling does not automatically delete your Avast account or data; any account, device, or license information remains available in your Avast Account unless you request deletion separately. If you cancel but later decide to reactivate, you typically must resubscribe and may lose any promotional first-year pricing.
Will I get a refund?
Avast offers a 30-day money-back guarantee for products bought directly (Avast website, Windows/Mac apps and, per Avast’s stated terms, Google Play). To request a refund for direct purchases, use the “Request a refund” option in your Avast Account order history; processing takes up to 7 business days for card and PayPal refunds and up to 14 days for other methods. Purchases made through the Apple App Store must be refunded via Apple’s App Store refund process - Avast does not issue App Store refunds directly. For Quebec residents, annual subscriptions carry enhanced rights: a full refund within 30 days or a prorated refund after 30 days (this also applies to trial-based annual renewals). If you have an eligible Premium Security or Ultimate subscription with auto-renew enabled and Avast fails to remove a virus under the company’s Stay Safe Virus Guarantee, you may qualify for a full refund processed via the helpline, on the same timing basis as standard refunds.
Avast plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Avast Free Antivirus | Free | One-time (free version) | Basic antivirus protection |
| Avast Premium Security (10 devices) | CAN$79.08 | First year (annual) | Premium Security for up to 10 devices |
| Avast Premium Security (10 devices) | CAN$6.59/month equivalent | First year (annual) | Same as above, monthly equivalent |
| Avast Premium Security (1 device) | CAN$53.88 | First year (annual) | Premium Security for 1 device |
| Avast Premium Security (1 device) | CAN$4.49/month equivalent | First year (annual) | Same as above, monthly equivalent |
| Avast Ultimate (10 devices, option A) | CAN$69.48 | First year (annual) | Ultimate bundle for 10 devices - subscription A |
| Avast Ultimate (10 devices, option A) | CAN$5.79/month equivalent | First year (annual) | Same as above, monthly equivalent |
| Avast Ultimate (1 device or Mac, option B) | CAN$59.88 | First year (annual) | Ultimate bundle single device or Mac - option B |
| Avast Ultimate (1 device or Mac, option B) | CAN$4.99/month equivalent | First year (annual) | Same as above, monthly equivalent |
| Avast SecureLine VPN (1 year) | CAN$59.88 | First year (annual) | VPN - 1 year plan |
| Avast SecureLine VPN (2 years) | CAN$112.16 | First 2 years (billed upfront) | VPN - 2-year plan |
| Avast SecureLine VPN (3 years) | CAN$153.84 | First 3 years (billed upfront) | VPN - 3-year plan |
Your consumer rights in Canada
Consumers in Canada who buy Avast products directly (Avast website, desktop apps, Google Play per Avast’s terms) are covered by a 30-day money-back guarantee regardless of statutory rights. If you purchased through a reseller such as the Apple App Store, refunds must be sought from that reseller - Avast does not grant refunds for App Store purchases. Quebec consumers have enhanced protections: annual subscriptions can be fully refunded within 30 days or prorated after 30 days, and the same treatment applies to trial-based annual renewals. In addition, Avast’s Stay Safe Virus Guarantee promises a full refund if an eligible subscription fails to remove a virus, subject to the guarantee’s conditions.
Customer experiences
Many users report reliable protection and a user-friendly interface, praising Avast for strong threat detection, frequent updates and a valuable free tier that does not require a credit card. On the other hand, common criticisms include aggressive upselling inside apps, surprise auto-renewal charges or renewals appearing earlier than expected, and occasional complaints about refund delays or difficulty reaching support - especially when purchases are made through third-party stores. These mixed experiences mean outcomes for refunds and support can vary by purchase channel and individual circumstances.
Documentation checklist
- Order number and original receipt or confirmation email (from Avast, Google Play or Apple)
- Account email used for your Avast Account or store account
- Date of purchase and renewal date (if applicable)
- Payment method and the last four digits of the card or PayPal transaction ID
- Device and platform details (Windows/Mac/Android/iOS) and subscription name
- Screenshots of charges, subscription page, or any relevant in-app messages
Common mistakes
People often try to cancel in the wrong place (for example, canceling inside the Avast app when the subscription was purchased through the App Store), miss the 30-day window for refunds on direct purchases, or contact Avast when the purchase must be handled by Apple or Google. Another frequent error is assuming cancellation triggers an immediate refund - cancellation normally stops future renewals but does not automatically refund the current period unless you request one and meet refund policies. If you live in Quebec, failing to mention your provincial rights can delay a proper resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple - Avast cannot issue App Store refunds directly. | High (must use Apple’s refund process) |
| Google Play (Android) | Covered by Avast’s 30‑day guarantee for direct purchases (Avast lists Google Play under general online purchases); request via your Avast Account order history per Avast terms. | Medium (may require Avast Account request and processing) |
| Web (Avast Account) | 30‑day money‑back guarantee; request in Avast Account order history. Processing: up to 7 business days (card/PayPal), up to 14 for other methods. | Low (self‑service via account) |
| Virus Protection Guarantee (Premium/Ultimate) | Full refund possible if Avast fails to remove a virus and conditions are met; handled via Avast helpline. | Medium (requires validation via helpline) |
After cancelling
After you cancel, check your Avast Account to confirm the subscription status and note the expiry date. If you need a refund for a direct purchase, use the refund request in your account order history; for App Store purchases, follow Apple’s refund process. For help pages and account access see Avast’s support: Avast Support, sign in at your account: Avast Account, Apple refund guidance: Request a refund from Apple, and Google Play support: Google Play refunds. For details on the virus guarantee see Avast’s page: Stay Safe Virus Guarantee.
Address
Avast Software s.r.o., Pikrtova 1737/1a, 140 00 Praha 4 - Nusle, Czech Republic. If you need to send a written cancellation or formal correspondence, consider registered mail to ensure delivery and proof of receipt.