Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Avid
9797 Aero Drive, Suite 100
92123 San Diego
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Avid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Avid: Easy Method
What is Avid
Avid is a company that produces professional audio and video software and related products (for example Pro Tools, Media Composer and Sibelius). Their offerings include subscriptions, perpetual licenses, downloadable software, and shippable physical items sold through Avid.com and authorized resellers.
This guide explains how cancellations and refunds work for customers in Canada, how to cancel, what to expect, and practical steps to protect your consumer rights.
How to cancel Avid
- MyAvid (web) - If your purchase is within 14 days, use the “Need to Cancel” option in your MyAvid account: this immediately terminates the subscription and triggers a full refund. See Avid’s KB: Cancel subscription (MyAvid).
- MyAvid (web) - There is also a “Cancel Subscription” option that stops auto‑renewal but keeps access until the end of the paid term; Avid limits this option to certain locales (notably Germany). If you need to stop auto‑renewal without ending the current term, toggle auto‑renewal off in My Products: How to turn off Auto‑Renewal.
- On‑order (shippable) products - Contact Avid Customer Care before the item ships to request cancellation. If the item has shipped, unopened returns may be eligible for refund within 30 days; see Avid’s returns policy: Refunds and returns.
- If you need formal proof or wish to escalate, send a written cancellation or dispute by certified mail / raccomandata A/R to Avid Center, Attn: Customer Service, 9797 Aero Drive, Suite 100, San Diego, California 92123, United States of America (keep the postal receipt as proof).
What happens when you cancel
If you use the “Need to Cancel” option within 14 days, Avid’s process immediately terminates the active subscription and initiates a full refund. If you instead stop auto‑renewal (or use a “Cancel Subscription” option where available), the subscription remains active until the end of the paid term but will not renew - this does not trigger a refund for the remaining term.
Cancelling does not pause or suspend a subscription - Avid does not offer a pause/suspend feature. For on‑order physical items, cancellations are possible before shipping; once shipped, an unopened return within 30 days may be required for refund consideration. Keep copies of all communications and account screenshots showing dates and actions.
Will I get a refund?
Subscriptions: Avid refunds subscription purchases only if cancelled within the 14‑day window. Using “Need to Cancel” triggers Avid to process a full refund; Avid’s internal processing may be fast (often quoted as 1 - 3 business days to release the refund), but the refunded amount typically appears on your bank or card statement in around 5 - 10 business days and may take up to 30 days depending on your card issuer or billing cycle.
Physical products: Unopened/unused shippable products may be returned within 30 days for refund or credit, but some items are excluded (for example certain reference guides, annual support plans, activated digital rentals and subscriptions after their 14‑day window). Refunds are returned to the original payment method (credit/debit card or PayPal).
Avid plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Pro Tools Artist - 1‑Year Subscription (Paid Annually) | C$129.00 | Annual | Entry‑level Pro Tools for music creation |
| Pro Tools Studio - 1‑Year Subscription (Paid Annually) | C$389.00 | Annual | Full Pro Tools Studio with plugin bundle |
| Pro Tools Ultimate - 1‑Year Subscription (Paid Annually) | C$789.00 | Annual | Top‑tier DAW with all features |
| Pro Tools Studio Subscription - Annual License (via CEV) | C$389.00 | Annual | Includes updates, complete plugin bundle, Melodyne 5 Essential, Heat, Soundflow Cloud (Avid Edition), Pro Tools Sonic Drop & Inner Circle content |
| Media Composer - 1‑Year Subscription | C$317.00 | Annual | Standard Media Composer video editing |
| Media Composer Ultimate - 1‑Year Subscription | C$716.00 | Annual | Media Composer with Ultimate features |
| Media Composer Ultimate - Team (1‑Year Subscription) | C$794.00 | Annual | Team license for Media Composer Ultimate |
| Sibelius Artist - 1‑Year Subscription | C$139.00 | Annual | Entry‑level music notation |
| Sibelius Ultimate - 1‑Year Subscription (NEW) | C$285.00 | Annual | Full‑featured music notation |
| Sibelius Ultimate - Perpetual | C$1,065.00 | Perpetual | One‑time purchase with perpetual license |
Your consumer rights in Canada
Avid’s published policies follow common digital subscription practices (a 14‑day cancellation window and 30‑day returns for unopened goods), but those policies do not explicitly reference Canadian provincial consumer protection statutes. In Canada, provincial laws can provide additional remedies - for example, Ontario has a 10‑day cooling‑off rule for unsolicited agreements and Quebec has specific consumer protections - and those statutory rights may in some circumstances supplement or supersede vendor policies.
If you believe Avid’s response is inconsistent with your statutory rights (for example you were sold a service under unfair terms or suffered unauthorized charges), consider contacting your provincial consumer protection office for guidance and filing a complaint if necessary. Keep documentation of communications and timelines when pursuing a statutory remedy.
Customer experiences
Reported experiences are mixed. Some customers report quick, successful refunds after contacting support or using the MyAvid cancellation option within the allowed window. These positive reports often cite timely responses and refunds returned to the original payment method.
However, there are numerous negative reports and reviews describing difficulty cancelling, being charged after attempting cancellation, trouble disabling auto‑renewal (especially for purchases made through resellers), and challenges reaching support. Reviews on public sites show frustration with license recognition issues and unexpected charges; these experiences suggest keeping careful documentation and acting promptly if you need to cancel.
Documentation checklist
- Order number, purchase date and time, product name/version and proof of purchase (invoice/receipt)
- MyAvid account email/ID and screenshots showing subscription status, auto‑renewal toggle, or any relevant account pages
- Payment method details (last 4 digits of card or PayPal transaction ID) and relevant bank/credit card statement line
- All communications with Avid support (emails, chat transcripts), dates and names if provided
- For shippable items: photos showing item unopened (if returning), shipping/tracking numbers, and the certified mail / raccomandata A/R receipt if you send written cancellation
Common mistakes
Common errors include assuming you can pause a subscription (Avid does not offer pause/suspend), missing the 14‑day refund window for subscriptions, or confusing “turn off auto‑renewal” with a cancellation that entitles you to a refund. Another frequent issue is purchasing via a reseller: reseller purchases often require contacting the reseller for cancellation or refund and can complicate the process.
Examples: a user who toggles auto‑renewal off expecting an immediate refund will find the subscription remains active until term end and that no refund is issued; a purchaser who delays and only attempts cancellation after 14 days may be ineligible for a subscription refund and limited to non‑refundable options.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyAvid - “Need to Cancel” (within 14 days) | Full refund processed by Avid; appears on bank/card in ~5 - 10 business days | Low |
| MyAvid - “Cancel Subscription” / turn off auto‑renewal | No refund for remaining term; subscription remains active until term end | Low |
| Contact Customer Care for on‑order (before shipping) | Possible refund if not shipped; otherwise unopened return within 30 days may be required | Medium |
| Send certified mail / written escalation to Avid (formal dispute) | Depends on case - provides proof of notice and can aid escalation | Medium - High |
| Purchases via resellers | Varies - often dependent on reseller policy and processes | High |
After cancelling
After you cancel, monitor your MyAvid account and payment method for confirmation and the refund appearing on your statement. Keep all documentation and timestamps. If Avid does not issue the refund as their policy indicates, escalate by replying to support threads, attaching documentation, and using certified mail to provide formal notice if needed.
Helpful Avid resources:
Cancel subscription (MyAvid) | How to turn off Auto‑Renewal | Refunds and returns | Can I cancel my order?.
If you are in Canada and believe your statutory consumer rights apply, contact your provincial consumer protection office for guidance and, if needed, file a complaint while providing the documentation listed in this guide.
Address
Avid Center Attn: Customer Service
9797 Aero Drive, Suite 100
San Diego, California 92123
United States of America