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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Axiom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Axiom: Easy Method
What is Axiom
Axiom is a web-based AI agent team platform that automates browser tasks and workflows, offering cloud and desktop bot runtimes, scheduling, integrations (Zapier, Make), webhooks, and API access. It is provided as a subscription service with multiple plan tiers for individuals and teams.
The platform is accessed via web, browser extension, and mobile interfaces and is governed by Axiom’s Terms of Service and Refund Policy.
How to cancel Axiom
- Through the customer portal or your account settings: sign in at the Axiom website or extension, go to Account or Subscription settings, and choose the option to cancel. This prevents future charges but you retain access until the end of the current billing cycle.
- Contact customer support: email or submit a support request asking to cancel your subscription. Include your account email, subscription ID or invoice reference, and the date you want cancellation to take effect. Ask for written confirmation.
- Send a formal cancellation notice by registered mail to the Canadian office for an official record (recommended when disputing billing). Use a tracked/registered delivery method and keep a copy of the notice and receipt. Address: 2030 Bristol Circle, Suite 210, Oakville, ON L6H 6P5, Canada.
- If you subscribed through a mobile platform or third-party billing (app stores), cancel via that provider’s subscription management in addition to cancelling within Axiom to stop future charges from the store.
What happens when you cancel
Cancelling stops future billing; you will typically retain access to Axiom until the end of the current billing period already paid for. After the billing cycle ends, your subscription privileges (cloud runtime, scheduled runs, team access) will end per the plan’s features and Axiom’s account policies.
Axiom’s policies note that no partial refunds are normally provided for unused time, and any data retention or deletion will follow Axiom’s data and account policies - so export or back up important data (bots, logs, exports) before access ends if you need it later.
Will I get a refund?
Axiom’s baseline refund policy for digital services is: no refunds once access is granted. Refunds are not standard for digital subscription periods already used. Exceptions are limited and specifically described in Axiom’s Refund Policy: refunds may be considered for technical issues preventing access, mistaken double payments, or where local law mandates a right of refund (for example, cooling-off periods in certain jurisdictions).
Specific timelines and conditions in the policies include requests required within 7 days via email for some exceptions, and, for web-access customers, refunds may be offered when the service was unavailable for more than 72 hours, for billing errors or unauthorized charges, and when requested within 30 days of initial subscription. Approved refunds are typically processed in 5 - 10 business days. No partial refunds for unused time are normally provided unless expressly stated in a refund approval.
Axiom plans and pricing
| Plan | Price (USD & approx. CAD) | Period | Features |
|---|---|---|---|
| Axiom Starter | US$ 15.00 (≈ C$20.10) | Monthly | 5 hrs monthly runtime; desktop unlimited concurrency; run 1 bot in the cloud; no-code & pro-code; email/community support |
| Axiom Pro | US$ 50.00 (≈ C$67.00) | Monthly | 30 hrs monthly runtime; scheduling, integrations (Zapier, Make); webhooks & API; email support |
| Axiom Pro Max | US$ 150.00 (≈ C$201.00) | Monthly | 100 hrs runtime; run 2 bots concurrently; Zapier/Make; webhooks & API; Slack + email support |
| Axiom Ultimate | US$ 250.00 (≈ C$335.00) | Monthly | Unlimited desktop concurrency; 20 bots in cloud; team account; frequent scheduling; Zapier/Make; webhooks & API; priority Slack + email support |
Your consumer rights in Canada
Under Canadian consumer protection, there is generally no automatic 14-day cooling-off period for digital subscription services. Cancellation and refund rights are primarily governed by the provider’s published terms and refund policy unless a specific provincial law or other legal requirement mandates otherwise. Axiom’s published policies reflect this approach: there is no standard automatic refund for digital access, and refunds are limited to cases such as prolonged service outage, billing errors, unauthorized charges, or where law requires it.
If you believe a legal consumer right applies in your province, mention it explicitly when you contact Axiom support and retain documentation. For disputes you cannot resolve with the provider, you may consider contacting your provincial consumer protection office for advice on next steps.
Customer experiences
Public reviews are limited but generally positive about Axiom’s support: users often praise responsive, helpful technical support and note quick problem resolution in several cases. Trustpilot reviews are few (4 total) with an overall score of 4/5, including at least one Canadian reviewer who reported a neutral-to-positive experience.
There is little Canada-specific negative feedback in available sources. The most common negatives across reviews are typical of SaaS: occasional access or billing questions that were usually resolved through support. This suggests contacting support is an effective first step if you need help cancelling or disputing a charge.
Documentation checklist
- Account email and username, subscription ID or invoice number, date of subscription and renewal, screenshots of billing charges (if disputing), copies of correspondence with Axiom support, and the registered-mail receipt if you send a formal letter.
Common mistakes
One common mistake is assuming cancellation is immediate: Axiom’s policy is to stop future billing but continue access until the end of the current billing cycle, so you may still see the service active until that date. Another frequent issue is cancelling only in the app store (if that is how you were billed) but not cancelling within Axiom’s account or vice versa - both steps may be necessary to fully stop charges.
Users sometimes forget to request written confirmation of cancellation; without confirmation, it is harder to resolve later billing disputes. Finally, many expect automatic refunds for unused time - Axiom’s policies generally do not offer partial refunds, so clarify refund eligibility before assuming you will receive one.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Customer portal / account settings | No standard refund; stops future billing; exceptions only per refund policy (service outage, billing error) | Easy |
| Contact customer support (email/ticket) | Possible refund only for approved exceptions; request within stated windows (7 - 30 days depending on the circumstance) | Moderate |
| Registered mail to Canadian office (official notice) | Same refund rules apply; this provides formal proof if disputing charges and can be useful where escalation is needed | Moderate - Hard (depends on prep and postal tracking) |
| App store / third-party billing | Refunds and cancellation rules may be controlled by the store; cancelling there stops store charges but check Axiom account for service state | Easy - Moderate |
After cancelling
After you cancel, keep copies of confirmation emails or cancellation receipts. Export or back up any important bots, logs, or data before access ends. If you need to dispute charges or request an exception, gather the documentation listed above and contact Axiom support promptly.
Helpful links (official pages): Terms of Service, Refund Policy, FAQ (Subscriptions & Accounts), Support / Contact.
Address
Axiom (Canadian contact for cancellations): 2030 Bristol Circle, Suite 210, Oakville, ON L6H 6P5, Canada.