Cancellation Bioma: Easy Method

What is Bioma

Bioma is a health and wellness company that sells probiotic and synbiotic supplements directly online and through mobile app stores. Its offerings include digestive and feminine health probiotic formulas sold as one‑time purchases and subscription plans with varied billing intervals and promotional discounts.

How to cancel Bioma

• Identify how you purchased: App Store (iOS), Google Play (Android), or directly via Bioma’s website/account. If you bought through Apple or Google, subscription management is handled by that store; if you bought on the Bioma website, cancellation is handled by Bioma’s self‑service platform. See Bioma’s cancellation FAQ: How do I cancel my subscription?.
• App Store (iOS): Open Settings > your Apple ID > Subscriptions, find Bioma, and cancel. Apple controls billing and refunds for App Store purchases - use Apple’s report/problem or support if you need a refund.
• Google Play (Android): Open Google Play > Menu > Subscriptions, find Bioma, and cancel. Google controls billing and refunds for Play Store purchases - use Google Play Help for refund requests.
• Web (Direct via Bioma Health): Log in to your Bioma account and use the self‑service subscription area to cancel. Bioma’s terms note you can cancel anytime after the second charge; if you cancel before the second charge you may be charged the difference between the discounted subscription price and the one‑time purchase price (see Terms §6.6). Link: Bioma cancellation FAQ.
• If you cannot cancel online or you face difficulty getting confirmation, consider contacting Bioma support and, if needed, sending a registered letter (with return receipt) to their Swiss corporate address: Bioma SA, Via Luserte Sud 8, CH-6572 Quartino, Switzerland. Keep copies of all communications and delivery proof.
• After cancelling, retain any on‑screen confirmation, confirmation emails, and payment receipts. If charges continue, contact your bank or card issuer to dispute unauthorized recurring charges while you follow-up with Bioma or the app store.

What happens when you cancel

When you cancel a Bioma subscription through the App Store or Google Play, future billing through that store stops; access typically continues until the end of the current paid period as determined by the store. For direct web subscriptions, Bioma allows cancellation via the self‑service portal and generally stops future recurring billing; access to any subscription benefits usually continues until the paid period ends. Bioma may retain account and order data per its privacy and terms for recordkeeping and customer service; if you need data deletion, request it through Bioma support and reference applicable privacy rights.

Will I get a refund?

Bioma’s published refund policy states that orders shipped to Canada are non‑returnable and non‑refundable. For subscriptions purchased through third‑party app stores, refunds are subject to Apple’s or Google’s refund processes and policies. Bioma’s website notes special cases (such as faulty or unopened items in other countries) may allow returns in those jurisdictions, but Canadian orders are explicitly listed as non‑refundable. If you believe you are entitled to a refund under provincial or federal consumer protection law, you can pursue remedies with Bioma or your provincial consumer protection office.

Bioma plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws provide certain rights that can override or limit a seller’s stated refund policy. There is commonly a 14‑day cooling‑off period for unsolicited contracts in some provincial rules, and general consumer protection statutes can allow refunds or contract cancellations where terms are unfair or misleading. Because Bioma’s published policy states Canadian orders are non‑refundable, you may still have statutory remedies - particularly if you were subjected to unclear checkout practices, misleading upsells, or unauthorized recurring charges. If Bioma refuses a lawful refund, contact your provincial consumer protection office or the federal Competition Bureau for guidance and to file a complaint, and consider raising a dispute through your payment provider if charges are unauthorized.

Customer experiences

Public reviews show a mix of positive and negative experiences. Many customers praise improved digestion, increased energy, easy ordering, and responsive customer service. Conversely, recurring themes in negative reviews include aggressive upselling during checkout, confusion about subscription terms, unexpected recurring charges, and difficulty obtaining refunds. Several reviewers report successful, helpful support interactions, while others describe slow or unsatisfactory responses. These mixed reports suggest careful attention to the checkout flow, subscription confirmation, and recordkeeping are important when purchasing from Bioma.

Documentation checklist

• Order number and purchase date; account email used for purchase
• Subscription confirmation or receipt (email or in‑account screenshot)
• On‑screen cancellation confirmation or cancellation email
• Payment evidence showing the charge(s) (bank or card statement screenshots)
• Screenshots of checkout flow showing any upsells or subscription terms, if relevant
• Copies of communications with Bioma support and delivery proof if sending registered mail

Common mistakes

Common errors include assuming cancellation via the website also cancels App Store or Google Play subscriptions (and vice‑versa), not keeping copies of cancellation confirmations, and cancelling before the second billed charge without understanding Bioma’s terms about charging the price difference for early cancellation. Another frequent issue is failing to monitor bank statements after cancellation and not contacting the store (Apple/Google) or the payment provider promptly if charges persist. Keep clear records and verify which billing entity is responsible for your subscription.

Comparative recap

After cancelling

After you cancel, keep all confirmation evidence and monitor your bank or card statements for any continued charges. If you requested cancellation through Apple or Google and you were charged, use the store’s support/resolution tools to request a refund. For direct web purchases where Bioma refuses a refund in Canada, consider contacting your card issuer to dispute unauthorized recurring charges and file complaints with the appropriate provincial consumer protection office if you believe statutory rights were violated. Helpful links: Bioma cancellation FAQ - How do I cancel my subscription?; Bioma refund policy - Refund policy; Canadian consumer protection guidance - contact your provincial consumer protection office (search by province).

Address

Bioma SA, Via Luserte Sud 8, CH-6572 Quartino, Switzerland