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Cancellation service #1 in Canada
BMT Micro is an online payment processor and reseller that has served software vendors and digital merchants since 1992. It handles sales, billing and subscriptions for independent developers and companies, providing a checkout and customer-portal experience for buyers worldwide.
The company facilitates one‑time purchases and recurring billing for digital products, but individual subscription management and refund outcomes often involve both BMT Micro and the original merchant or app developer.
When you cancel a recurring subscription via the Customer Portal, future renewals should stop; access to a product or service may continue until the end of the current paid period depending on the vendor's delivery model. Stopping a subscription does not automatically erase your account data with the merchant or BMT Micro - data retention and account deletion are controlled by the merchant's policies and by BMT Micro's service terms.
Cancellation confirmations may be emailed; keep confirmation messages and any support ticket numbers. If you continue to see charges after canceling, contact the merchant first and then BMT Micro support with evidence of cancellation.
BMT Micro recommends trying products before purchasing to reduce refund requests and provides a 30‑day refund window from the purchase date for unresolved issues. If you experience problems, contact the developer first; if the developer cannot resolve the issue, you can request a refund from BMT Micro within 30 days. The 30‑day period includes weekends and holidays.
Digital goods that have been opened, used, or delivered may be non‑refundable under some provincial consumer rules, and platform purchases (App Store, Google Play) are subject to those platform refund processes. A 14‑day automatic cancellation right is not specifically cited in BMT Micro's policy; refunds are handled under their 30‑day framework and subject to merchant and platform exceptions.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Site License (50 users) | approx. C$97.50 - C$101.20 | One-time purchase | Site license for 50 users (USD listing converted to CAD estimate) |
Canadian consumer protection laws vary by province but generally treat digital goods differently from physical goods - downloads or licensed software that have been used or accessed may not be refundable unless defective. BMT Micro's voluntary 30‑day refund window for unresolved issues typically goes beyond minimum statutory protections, but provincial rules still apply and may affect eligibility.
If you purchased through the Apple App Store or Google Play, those platforms have their own refund processes and terms that interact with provincial consumer protections. Where disputes cannot be resolved with the merchant or BMT Micro, Canadians may consider contacting their provincial consumer protection office for guidance.
Publicly available reviews and site‑checks show mixed feedback. Website‑safety rating services (for example, ScamAdviser) mark BMT Micro domains as likely legitimate with valid SSL and long domain histories, which supports its credibility. Some consumer guides and user reports note that cancellations can require multiple steps - both in the BMT Micro portal and directly with the merchant - and that support tickets may be necessary to finalize a cancellation. BMT Micro is not accredited by the Better Business Bureau although it has been in business for many years; some consumers view the lack of BBB accreditation as a concern.
A frequent error is assuming that canceling only in the BMT Micro Customer Portal always stops billing; some merchants require a separate cancellation or confirmation. Another common mistake is not contacting the developer first - many issues are resolved faster by the vendor and documented replies are helpful if you later request a refund. Customers sometimes miss the 30‑day window or fail to keep confirmation emails and support ticket numbers, making refunds or dispute resolution harder.
| Method | Refund | Difficulty |
|---|---|---|
| BMT Micro Customer Portal | Possible within 30 days if unresolved and merchant agrees | Low - Medium (portal is straightforward but merchant contact often needed) |
| Contact merchant / developer directly | High chance if issue is valid and developer cooperates | Low - Medium (depends on vendor responsiveness) |
| App Store / Google Play purchase | Subject to platform policies; refunds handled by platform | Medium (must follow platform procedures) |
| Chargeback via bank/card issuer | Possible but discouraged; outcomes vary and may be reversible | High (chargebacks can trigger vendor account action and require evidence) |
Keep cancellation confirmations, support ticket numbers and any email from the merchant or BMT Micro. If charges continue after cancellation, contact the merchant first, then BMT Micro support with your documentation. For purchases through app stores, use the platform refund procedures.
If you prefer to send a physical cancellation or dispute notice, use registered mail to ensure delivery confirmation. Helpful links: BMT Micro's refund policy at help.bmtmicro.com, a community cancellation guide at joinchargeback.com, and general site checks such as ScamAdviser. For unresolved consumer issues in Canada, contact your provincial consumer protection office for next steps.
BMT Micro, PO Box 15016, Wilmington, NC 28408, USA. If you send correspondence, use registered mail (e.g., raccomandata A/R) to obtain delivery confirmation.
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.