Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Boardmix
Room 1204, San Toi Building, 137‑139 Connaught Road Central
Hong Kong
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Boardmix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Boardmix: Easy Method
What is Boardmix
Boardmix is a web-based collaborative whiteboard and visual planning app designed for teams to create boards, map workflows, and run meetings with shared canvases, templates, and AI-assisted features. It offers free and paid plans (including monthly, annual, and several lifetime one-time plans) and is accessed primarily through the Boardmix website and mobile apps.
How to cancel Boardmix
- Cancel on the web: Sign in at boardmix.com, go to Team Settings → Team Information → Unsubscribe to cancel before the end of your current billing or trial period; you keep paid access until that period ends.
- Cancel by email: To close your account or request cancellation in writing, email support@boardmix.com with your account name and order details; written notice is required to close an account completely per the subscription terms.
- App Store / Google Play: Boardmix does not document platform-specific cancellation steps; if you subscribed through Apple or Google, follow the App Store or Google Play subscription-management process for cancellations and refunds through those platforms.
What happens when you cancel
If you cancel before the end of the current billing or trial period, you will retain access to paid features until that period expires. After the period ends your account is downgraded to the free plan and existing whiteboards become read-only. Boardmix does not promise to delete your data immediately on cancellation unless you request account closure in writing; refunded licenses may be deactivated. To fully close an account, send written notice to support@boardmix.com as described in the subscription terms.
Will I get a refund?
Boardmix offers a 30-day money-back guarantee for annual subscriptions and lifetime plans: you must request a refund within 30 calendar days of purchase (with some specific allowances for duplicate orders or pricing corrections within 10 days). Monthly subscriptions are generally non‑refundable once a billing period has started, so users are advised to cancel before the next billing cycle to avoid charges. Refunds may be denied for reasons set out in Boardmix's policy, such as dissatisfaction from misunderstanding features, delayed license code issues, or suspected unauthorized payments - if you suspect fraud, contact your card issuer as well as support. To request a refund, email support@boardmix.com with name, product version, order reference, and reason; refunds are processed according to the original payment method and the license may be deactivated after refund. For full details see the Boardmix refund policy at boardmix.com/refund-policy.
Boardmix plans and pricing
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Starter (annual, per user) | approx. C$65/year | Annual | All Free features + 1 Professional team workspace, unlimited boards/projects, 10 GB storage, AI credits, etc. |
| Business (annual, per user) | approx. C$79/year | Annual | All Starter features + more storage, advanced export & AI tools, upgraded revision history |
| Business (monthly, per user) | approx. C$10.70/month | Monthly | Similar to annual Business plan, billed monthly |
| Lifetime Plan 1 (1 user) | approx. C$134 one-time | One-time | Lifetime access, 1 team member, 60 GB workspace, 20,000 AI credits |
| Lifetime Plan 2 (5 users) | approx. C$269 one-time | One-time | Lifetime access, 5 team members, 100 GB workspace, 50,000 AI credits |
| Lifetime Plan 3 (10 users) | approx. C$404 one-time | One-time | Lifetime access, 10 team members, 200 GB workspace, 100,000 AI credits |
| Lifetime Plan 4 (20 users) | approx. C$674 one-time | One-time | Lifetime access, 20 team members, 400 GB workspace, 200,000 AI credits |
Your consumer rights in Canada
Canadian consumers have statutory protections for digital goods and services that can supplement vendor refund policies, and some provincial consumer protection rules may provide a "cooling-off" or similar remedy for digital subscriptions. Boardmix’s published 30‑day guarantee for annual and lifetime purchases may offer greater rights than its standard no-refund stance for monthly billing, but it does not override statutory rights automatically. If you believe a service was misrepresented or fails to perform as described, you can raise the issue with Boardmix first and, if unresolved, contact your provincial consumer protection office or seek guidance from your payment provider. This summary is informational and not legal advice; for legal questions consult a lawyer or your local consumer protection agency.
Customer experiences
User reviews for Boardmix show a mix of positive and negative experiences. Positive comments highlight an intuitive interface, helpful templates, efficient meeting workflows, and good export/sharing tools that save time. Negative feedback includes difficulty finding the cancellation option during trials, reports of unexpected or repeated charges, slow customer-service responses, and occasional dissatisfaction with feature completeness or reliability. Many complaints involve billing or support response time rather than the core whiteboard functionality.
Documentation checklist
- Account email and username
- Team name and Team Settings screenshot (if applicable)
- Order reference number or receipt
- Purchase date and billed amount
- Payment method used (card, PayPal, App Store, Google Play)
- Screenshots or timelines showing charges or billing errors
- Clear reason for cancellation or refund request
Common mistakes
Common mistakes include waiting until after a new billing cycle has started (monthly charges are generally non‑refundable once billed), cancelling only by deleting the app instead of cancelling the subscription, and assuming a platform purchase will be handled the same way as a web purchase - Apple and Google manage their own refunds. Other mistakes are failing to keep receipts or order numbers, not requesting refunds within Boardmix’s 30‑day window for eligible plans, and contacting the wrong support channel (platform support vs. Boardmix support). If you expect a refund, document everything and act promptly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Boardmix site - Team Settings) | Possible for annual/lifetime within 30 days; monthly subscriptions generally non‑refundable once billed | Moderate - cancellation available in settings but some users report locating the option can be unclear |
| Email to support (support@boardmix.com) | Refunds considered per refund policy (annual/lifetime within 30 days; other cases subject to exceptions) | Moderate - processing times and responses can vary; written notice required to close account |
| App Store / Google Play | Handled by the platform per Apple/Google policies; Boardmix defers to platform refund flows | Varies - follow platform procedures; outcome depends on Apple/Google rules |
After cancelling
After you cancel, keep copies of receipts and any confirmation emails. Your paid access remains until the end of the current billing or trial period, after which boards move to read-only on the free plan. If you requested a refund and it was approved, expect refunds to be processed based on your original payment method and for the license to be deactivated afterwards; card refunds may take several days to post. For subscription terms and refund policy details see Boardmix subscription terms and Boardmix refund policy. If you experienced unauthorized charges, contact your card issuer immediately in addition to emailing support@boardmix.com.
Address
Boyun Technology Ltd, Room 1204, San Toi Building, 137‑139 Connaught Road Central, Hong Kong