Cancellation Bolt: Easy Method

What is Bolt

Overview

Bolt is a mobility and payments platform that operates ride-hailing services and e-vehicle (e-scooter / e-bike) subscriptions, and provides merchant checkout/fraud-prevention tools. In Canada you will most commonly interact with Bolt as an app-based rider or as a customer of Bolt’s e-vehicle Package Pass subscriptions; merchant services operate separately for businesses.

How to cancel Bolt

• Open the Bolt app and go to Subscriptions (for e-vehicle Package Passes) or Bookings/Trips (for rides). To stop a recurring e-vehicle subscription, cancel from the App’s Subscriptions page - do so at least 24 hours before the end of the current period to avoid the next renewal. For rides: cancel in-app immediately after booking; cancelling within the free-cancellation window (see below) avoids a fee. For a statutory withdrawal of a Package Pass, notify Bolt within 14 days of purchase (in-app or by email) before activating the pass. If you cannot cancel through the app or need to submit a formal notice from Canada, send a signed cancellation/withdrawal notice by registered mail (raccomandata A/R) to Bolt Technology OÜ, Vana‑Lõuna 15, Tallinn 10134, Estonia; keep proof of posting and delivery.

What happens when you cancel

When you cancel a recurring e-vehicle subscription in the app, your subscription remains active until the end of the paid period but will not renew. Access to the pass or subscription benefits continues for the remainder of that period unless Bolt states otherwise. For single rides, cancelling within the applicable free window avoids a charge; cancelling later may trigger a cancellation fee billed to your payment method.

Bolt will send a confirmation by email or in-app notification when your cancellation or withdrawal is processed. Account data and trip/payment history are retained according to Bolt’s privacy policy and terms; cancellation does not necessarily delete your account or associated data - contact Bolt support if you require account deletion.

Will I get a refund?

Refund eligibility depends on the product and timing. Bolt’s E‑Vehicles terms provide a 14-day statutory-style right to withdraw from a Package Pass purchase and require a refund within 14 days of withdrawal notice - but you lose that right if you activate the pass during the 14-day period. Activated or partially used Package Passes are non-refundable except where local law requires otherwise.

For subscriptions, cancelling stops future renewals but does not automatically refund already-paid, activated, or partially used passes. For rides, refunds are uncommon for late cancellations and cancellation fees are billed per the app; disputed ride charges should be raised with Bolt support. Authorization holds placed to verify a card are not charges and will be released by the bank immediately or within up to 14 business days (rarely up to 30 days depending on the bank).

Bolt plans and pricing

Your consumer rights in Canada

Bolt’s E‑Vehicles terms grant a 14‑day withdrawal right for Package Pass purchases; Bolt must refund within 14 days of receiving a valid withdrawal notice unless the pass has been activated. This contractual right is independent of provincial consumer protection regimes. Canadian consumers should also consider provincial laws and protections (for example, laws governing unfair practices, misleading representations, and refunds), which vary by province.

Authorization holds are not final charges. Typical banking practice is to release holds promptly or within 14 business days; some banks may take longer (up to 30 days in rare cases). If a hold or delayed refund persists beyond published timelines, contact your card issuer and provincial consumer protection authorities for assistance.

Customer experiences

Public reviews show positive feedback for Bolt’s merchant checkout and fraud-prevention platform, with merchants praising simplified checkout flows and responsive support. For consumer-facing services, users report mixed experiences: some appreciate ease of use, while others report issues such as opaque reporting of transferred amounts (fee breakdowns), staff/management concerns from Glassdoor employee reviews, and practical problems like cross-border payment or phone-number validation when using some e-charging services in Canada.

Documentation checklist

• Account email and phone number used with Bolt
• Subscription or Package Pass ID (if shown in-app)
• Proof of purchase (receipt, app purchase screen, or card statement)
• Screenshot showing activation status (activated / not activated)
• Payment method statement showing the charge (if disputing a charge)
• Registered mail receipt and delivery confirmation if you send written notice to HQ

Common mistakes

Cancelling too late - for subscriptions you must cancel at least 24 hours before the renewal to avoid the next charge; many users miss this window and are charged for another period. Activating the pass during the 14‑day withdrawal period - doing so usually voids your right to a refund under Bolt’s terms. Confusing authorization holds with charges - holds can appear as pending transactions but are not final debits. Failing to keep proof - if you send registered mail, keep the receipt and delivery confirmation; without evidence it is harder to resolve disputes.

Comparative recap

After cancelling

Check for an in-app confirmation and an email confirming cancellation or withdrawal. If you requested a refund, allow up to 14 days for Bolt to process refunds under the terms for Package Pass withdrawals; merchant refunds may take up to 7 days to appear on your statement once initiated. For ride disputes or unexpected charges, contact Bolt support through the app first and retain screenshots and payment records.

Useful pages: Bolt support and terms (general): Bolt Support, Bolt terms and e-vehicle terms: Bolt Terms, merchant refunds info (merchant dashboard help): Bolt Merchant Help, and general Canadian consumer protection guidance: Government of Canada - Consumer Protection.

Address

Send cancellation/withdrawal notices by registered mail (raccomandata A/R) if you need a formal paper record and cannot cancel in-app. Use the European headquarters address below - no specific Canadian postal address is published for cancellations:

Bolt Technology OÜ
Vana‑Lõuna 15
Tallinn 10134
Estonia