Cancellation Borrowell: Easy Method

What is Borrowell

Borrowell is a Canadian fintech company that provides free credit score monitoring, credit reports, and personalized financial-product recommendations, along with paid services such as Credit Builder, Rent Advantage, and premium features branded as Borrowell Boost. The platform reports certain payment activity to credit bureaus and offers tools intended to help users build or monitor credit in Canada.

How to cancel Borrowell

• Important first step: cancel any active paid subscriptions (for example Credit Builder or Rent Advantage) separately before deactivating or deleting your Borrowell account - deactivation/deletion does not automatically cancel paid plans.
• In the Borrowell mobile app: open Account Settings → Edit Your Profile → scroll to "Manage Account" and choose "Deactivation" (ensure you have the latest app version to see the "Delete Account" option).
• On a mobile browser or on a computer: click your name or profile icon (top corner), select "Profile", then under Account Settings choose "Manage your account" and follow the steps to delete or deactivate the account.
• If you prefer a formal written cancellation (disdetta), you may send a registered letter to Borrowell’s primary address: Borrowell Inc., 33 Yonge Street, Suite 1301, Toronto, Ontario M5E 1G4, Canada. Keep proof of postage and delivery.

What happens when you cancel

When you deactivate or delete your Borrowell account you will lose access to the Borrowell app and the website features tied to that account. Account deactivation/deletion does not automatically stop recurring paid subscriptions; those must be cancelled through the subscription management flow or by contacting Borrowell support before deletion. Borrowell may retain certain account data in accordance with its terms of use and privacy policy even after deletion; consult the Terms of Use for details on retention and permitted uses of historical data. Any reporting to credit bureaus that was already made (for example, installment reporting from Credit Builder) may continue to appear on credit reports according to the reporting schedules and bureau policies.

Will I get a refund?

Borrowell’s public materials and help pages do not clearly promise a universal 14‑day refund window for paid services. Refund outcomes can vary: some consumers have reported receiving refunds processed to their original payment method after contacting Borrowell, while others have filed complaints (for example via the Better Business Bureau) alleging they did not receive promised refunds. If Borrowell advertised a refund as part of a paid service, that may be treated as an implied term under Canadian consumer-protection norms. To pursue a refund, contact Borrowell support, provide receipts and cancellation proof, and keep records. If you cannot resolve the issue, you can escalate to consumer-protection authorities or file a complaint with agencies such as the Better Business Bureau.

Borrowell plans and pricing

Prices are stated in CAD and reflect recent publicly available information; promotional or regional variations may apply.

Your consumer rights in Canada

Canadian consumers generally have protections under federal and provincial consumer laws. Distance or online contracts can carry specific cancellation rights in some provinces (often framed around a 14‑day period for certain purchases), but Borrowell’s public policies do not explicitly offer a universal 14‑day refund window for its paid services. If Borrowell advertises a refund on cancelling a paid service, consumer‑protection law may treat that as an enforceable term; failure to honor advertised refunds can be considered an unfair practice. Borrowell’s Terms of Use indicate it is governed by Ontario law (except in Quebec), so disputes are typically subject to Ontario courts; consumers in Quebec may have additional statutory protections under Quebec’s consumer-protection regime. For definitive advice on rights and remedies, consult your provincial consumer affairs office or a lawyer.

Customer experiences

Reviews are mixed. Many users praise Borrowell for its free weekly credit score monitoring, a user‑friendly interface, responsive customer service in some cases, and helpful credit‑building features. Borrowell holds an A+ accreditation with the Better Business Bureau, indicating a history of addressing complaints. At the same time, complaints include concerns about unclear product descriptions (for example the characterization of Credit Builder), occasional slow or limited customer support (such as lack of phone support), disputes about refunds, and reports of outdated or incorrect credit data. These mixed experiences suggest outcomes can vary by case and resolution often depends on the responsiveness of support and the documentation a user provides.

Documentation checklist

• Account email and username
• Name on account and registered phone number
• Name of paid plan(s) (e.g., Credit Builder, Rent Advantage) and subscription start date
• Proof of payment (receipts, bank or card statements showing charges)
• Screenshots of subscription pages and cancellation/deactivation screens
• Copies of any correspondence with Borrowell support (emails, chat logs)
• Proof of delivery if you send a registered letter (tracking number, delivery receipt)

Common mistakes

Common errors include assuming that account deletion cancels paid subscriptions (it does not), failing to save cancellation confirmations or receipt screenshots, and not verifying whether refunded amounts were actually posted back to the original payment method. Some users attempt deletion on an older app version and cannot see the "Delete Account" option; others contact support but do not follow up with documentation or an escalation path. To avoid problems, cancel subscriptions first, keep written confirmation, and monitor bank statements after requesting refunds.

Comparative recap

After cancelling

After you cancel or deactivate your account and any paid subscriptions, retain all cancellation confirmations and payment records and watch your bank or card statements for any refund credits. If you requested a refund and it is not issued within a reasonable timeframe, contact Borrowell support with your documentation and request a status update. If Borrowell does not resolve the issue, you can escalate by filing a complaint with provincial consumer‑protection authorities or with the Better Business Bureau; see Borrowell’s Help Centre and Terms of Use for official procedures and contact options. Helpful links: Borrowell Help Centre article on deactivating/deleting accounts - How do I deactivate or delete my Borrowell account?, Borrowell Terms of Use - Terms of Use, Better Business Bureau profile and complaints - BBB - Borrowell complaints.

Address

Borrowell Inc., 33 Yonge Street, Suite 1301, Toronto, Ontario M5E 1G4, Canada