Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Botan.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Botan: Easy Method
What is Botan
Botan is a subscription-based app/service offering [features and tools provided by the Botan app]. It sells subscriptions through mobile app stores (Apple App Store and Google Play) and offers direct sales/support channels for account or billing inquiries.
This guide explains how to cancel Botan subscriptions in Canada, what to expect after cancelling, refund considerations, and practical tips for a smooth process.
How to cancel Botan
- Cancel via Apple App Store: On your iPhone or iPad open Settings > [your name] > Subscriptions, find "Botan" and select Cancel Subscription. Note: uninstalling the app does not cancel the subscription. For official Apple instructions see Apple support. See Botan terms: Botan Terms.
- Cancel via Google Play: Open the Google Play Store app > Menu > Payments & subscriptions > Subscriptions, select "Botan" and cancel. Uninstalling the app does not cancel the subscription. For official Google instructions see Google Play support. See Botan terms: Botan Terms.
- Cancel via email: Send a clear cancellation request to sales03@botaniex.com including your account email, subscription details, and transaction ID if available.
- Cancel by phone: Call Botan at +1 (437) 937-1154 and request cancellation; note the representative’s name and time of call.
- Cancel by postal mail: Send a dated written cancellation request to 205 Placer Court, Toronto, ON Canada M2H 0A9 (include account email and any order/transaction numbers).
What happens when you cancel
When you cancel a Botan subscription, billing stops for future cycles. For App Store and Google Play subscriptions, the cancellation is processed by the store and access to paid features typically continues until the end of the current billing period.
Botan’s documentation indicates fee changes and cancellations take effect at the end of the current billing cycle. Botan does not explicitly state its data-retention policy in the public terms here, so assume account data or settings may remain tied to your account until you request deletion - contact support if you need data exported or removed.
Will I get a refund?
Botan’s publicly available terms do not state a specific 14-day cancellation/refund right for Canada. Refunds for subscriptions purchased through the Apple App Store or Google Play are governed by the respective store refund policies; those stores may issue refunds under certain conditions (technical issues, store review, or goodwill), but refunds are not guaranteed by Botan in its terms.
If you purchased directly from Botan (not through a store), refund handling may depend on Botan’s internal policies; the publicly available material points users to store policies and does not promise an explicit refund right. For store refunds, contact Apple or Google support or use their in‑app refund request flows.
Botan plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Plan A | Varies | Varies | Varies |
| Plan B | Varies | Varies | Varies |
| Plan C | Varies | Varies | Varies |
Your consumer rights in Canada
Digital subscriptions in Canada are subject to provincial and federal consumer protection laws. Some provinces (for example, Quebec) have specific rules that can affect cancellation and cooling-off rights. However, Botan’s publicly available terms do not specify a Canada-wide 14-day cooling-off period for digital subscriptions.
Refund eligibility for purchases made through the App Store or Google Play will generally follow those platform policies. If you believe a consumer protection law applies to your purchase, you may wish to consult a consumer protection office in your province or seek legal advice for specifics.
Customer experiences
User experiences vary: many users successfully cancel via their device’s subscription settings (App Store/Google Play) without contacting Botan directly. Common positive notes include prompt stops to renewal when cancellations are completed through the store.
Some users report needing to contact Botan support directly (email or phone) for account-specific issues, billing clarifications, or if a subscription was purchased outside the stores. Refund outcomes often depend on the store’s decision or case-by-case goodwill from stores or the vendor.
Documentation checklist
- Receipt or invoice (email confirmation from Apple/Google or Botan)
- Account email and username used with Botan
- Order or transaction ID (from App Store/Google Play receipt)
- Date of purchase and billing cycle info
- Screenshots of subscription listing in your App Store / Google Play account (if applicable)
Common mistakes
Uninstalling the app without cancelling the subscription: uninstalling does not stop recurring billing; you must cancel in the store or via your account. Example: removing Botan from your phone but leaving the App Store subscription active will result in continued charges.
Cancelling the wrong account: users sometimes have multiple Apple IDs or Google accounts and cancel the subscription on an account that is not the one being billed. Example: cancelling while signed into a secondary Apple ID will not stop charges from the primary ID that purchased Botan.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds governed by Apple; not guaranteed (request via Apple). | Low - cancel in Subscriptions settings. |
| Google Play subscription | Refunds governed by Google; not guaranteed (request via Google Play). | Low - cancel in Play Store subscriptions. |
| Email to Botan (sales03@botaniex.com) | Botan does not guarantee refunds publicly; refunds depend on case review and purchase method. | Medium - allow time for response and include documentation. |
| Phone (+1 (437) 937-1154) | Same as email - store refunds handled by stores; direct refunds depend on vendor policies. | Medium - may require follow-up or written confirmation. |
| Postal mail (written request) | Unlikely to speed refunds; useful for formal notices but refund outcomes depend on purchase channel. | High - slower and less convenient. |
After cancelling
After you cancel, confirm you received a cancellation confirmation from the store or Botan (screenshot or email). Keep receipts and transaction IDs in case you need to request a refund or dispute a charge.
Helpful links: Botan Terms - https://tou.botanapp.com/; Apple support for subscriptions - https://support.apple.com/en-ca/HT202039; Google Play subscriptions help - https://support.google.com/googleplay/answer/7018481. For direct assistance contact sales03@botaniex.com or call +1 (437) 937-1154.
Address
205 Placer Court, Toronto, ON Canada M2H 0A9