Cancellation Brainary: Easy Method

What is Brainary

Overview

Brainary (also referenced as BrainaryAI or Brainary Brain Training) is a subscription-based app and web service offering AI courses, tools and brain training content. Subscriptions are sold through the Apple App Store, Google Play and the website (brainway.app), and pricing varies by plan and platform.

How to cancel Brainary

• Identify where you purchased the subscription (Apple App Store, Google Play, or the website). Cancelling must be done through the same channel used to buy the subscription.
• If you purchased through the Apple App Store: open your Apple account subscriptions settings and cancel the Brainary subscription there; Apple handles billing and refunds for in‑app purchases.
• If you purchased through Google Play: open your Google Play subscriptions settings and cancel the Brainary subscription there; Google handles billing and refunds for Play purchases.
• If you purchased through the website (brainway.app): email customer support at [email protected] requesting cancellation and include your account email, purchase date and any transaction ID; you can also send a registered postal cancellation request (see the Address section below).
• Keep evidence of your cancellation request (confirmation email, screenshots, or registered mail receipt) and monitor your billing method to confirm the subscription stops renewing.

What happens when you cancel

When a subscription is cancelled it typically stops future renewals; access usually remains active until the end of the current paid billing period. If you cancelled via Apple or Google, those platforms control the stopping of future charges. Brainary’s handling of account data after cancellation is not specified in the materials provided here, so if you need copies of course progress, receipts or exported data, export or request them before or when you cancel.

Will I get a refund?

Brainary states that refunds may be considered on a case-by-case basis at the company’s sole discretion if you contact support within 14 days of purchase and provide supporting details (for example, visual proof). If you bought through Apple or Google Play, refund requests must be directed to those platforms and are subject to their refund policies. There is no published, automatic statutory 14‑day refund guarantee in Brainary’s available materials for Canada; this means refunds are not guaranteed by the provider and may depend on the circumstances and the platform used for purchase.

Brainary plans and pricing

Prices above are based on Apple App Store listings and Apple’s in-app price matrix for Canada. The official website does not publish all pricing directly and regional price variations may occur.

Your consumer rights in Canada

There is no explicit “14‑day consumer right” or statutory refund guarantee published by Brainary for Canada in the materials reviewed. Consumer protections for digital products in Canada depend on federal and provincial laws and the specific facts of a purchase (for example, whether there was a misrepresentation, a failure to deliver what was promised, or statutory protections under provincial consumer protection statutes). If you believe you have been charged unfairly or misled, consider contacting your provincial consumer protection office or seeking independent legal advice. For purchases made through Apple or Google, their terms and dispute processes also apply.

Customer experiences

Publicly reported experiences include multiple complaints about unexpected or unauthorized charges (for example being billed after a free trial), difficulty cancelling subscriptions, and refusals of refunds. Some users describe pricing or trial terms as misleading and report that cancellations appeared ineffective unless they also cancelled or blocked their payment method. Trustpilot listings for braineryapp.com show a low aggregate rating (reported as 1.7/5 in the data provided). The available dataset did not include verified positive reviews, so reported experiences are recurring patterns of negative in the supplied materials. Keep in mind individual experiences vary and official resolution channels (platform support or Brainary’s support email) are the primary routes for disputes.

Documentation checklist

• Purchase receipt or App Store/Google Play invoice
• Account email used to sign up and subscription identifier (if available)
• Transaction ID or billing statement screenshot showing the charge
• Screenshots of subscription status in the App Store / Google Play / website
• Copies of emails or chat messages with support and dates/times
• Any screenshots or evidence supporting a refund claim (e.g., unexpected charge after trial)
• Registered mail tracking/receipt if you send a postal cancellation request

Common mistakes

Users commonly make mistakes that delay or prevent cancellation and refunds. Examples include deleting the app but not cancelling the subscription in the App Store or Google Play (deleting the app does not stop billing), contacting the app developer instead of the platform for purchases made through Apple or Google, or waiting beyond the provider’s stated window for refund consideration. Another common error is failing to keep receipts, transaction IDs or evidence of communication; without supporting documentation it becomes harder to pursue refunds. If you plan to send a postal cancellation, not using registered/trackable mail can make it difficult to prove you submitted the request.

Comparative recap

After cancelling

After you cancel, monitor your account email and your bank or card statements for any further charges. If you requested a refund, retain all correspondence and evidence and follow up promptly. If you bought through Apple or Google, use their respective refund request paths. If you suspect fraudulent or unauthorized charges persist after cancelling, contact your payment provider to dispute the charge and consider filing a complaint with your provincial consumer protection authority.

Helpful links: Brainary / Brainway website, Apple: manage subscriptions, Google Play: cancel subscriptions, Trustpilot: braineryapp.com. You can also contact support at [email protected].

Address

Send cancellation requests by registered postal mail (raccomandata A/R) to:

14 Panagioti Tsangari, 1st Floor, 4047 Limassol, Cyprus