Opzeggingsservice Nr. 1 in Canada
Geachte heer, mevrouw,
Hierbij deel ik u mijn beslissing mee om het contract met betrekking tot de dienst Braintree te beëindigen.
Deze kennisgeving vormt een vastberaden, duidelijke en ondubbelzinnige wil om het contract op te zeggen, met ingang van de eerstvolgende vervaldatum of conform de toepasselijke contractuele termijn.
Ik verzoek u alle nodige maatregelen te nemen om:
– alle facturering stop te zetten vanaf de effectieve opzeggingsdatum;
– mij schriftelijk te bevestigen dat dit verzoek goed is ontvangen;
– en, indien van toepassing, mij de eindafrekening of bevestiging van saldo te sturen.
Deze opzegging wordt u toegestuurd via gecertificeerde e-mail. Het verzenden, de tijdstempel en de integriteit van de inhoud zijn vastgesteld, wat het een bewijskrachtig geschrift maakt dat voldoet aan de vereisten van elektronisch bewijs. U beschikt daarom over alle nodige elementen om deze opzegging regelmatig te verwerken, conform de toepasselijke beginselen inzake schriftelijke kennisgeving en contractvrijheid.
Conform de regels met betrekking tot de bescherming van persoonsgegevens, verzoek ik u ook:
– alle mijn gegevens te verwijderen die niet nodig zijn voor uw wettelijke of boekhoudkundige verplichtingen;
– alle bijbehorende persoonlijke ruimtes te sluiten;
– en mij de effectieve verwijdering van gegevens te bevestigen volgens de toepasselijke rechten inzake bescherming van de persoonlijke levenssfeer.
Ik bewaar een volledige kopie van deze kennisgeving evenals het bewijs van verzending.
Cancellation Braintree: Easy Method
What is Braintree
Braintree is a PayPal company that provides online payment processing and merchant services for businesses, including card-processing, multicurrency support, and recurring-billing tools. Merchants use Braintree for payment acceptance, fraud tools, and integrations via a web Control Panel and APIs.
How to cancel Braintree
- Provide written notice to PayPal (Braintree) to terminate the Payment Services Agreement - the agreement allows merchants to terminate at any time without penalty; refer to the Payment Services Agreement: Payment Services Agreement (Braintree). For proof of delivery, send the notice by registered mail (raccomandata A/R) to the address below. You may also begin by contacting support through the Control Panel, but ensure you follow up with formal written notice if you want a clear record.
What happens when you cancel
When you terminate your merchant agreement, access to the Braintree Control Panel and API keys may be restricted according to PayPal/Braintree procedures. Recurring subscriptions should be cancelled by the merchant before or at termination to stop future billing; refunds and any outstanding settlements will be subject to the normal processing and reconciliation timelines. Account data (transaction history, logs) may remain available for a period defined by Braintree’s policies and legal requirements - keep local copies of important records before or at cancellation.
Will I get a refund?
Refunds for customer transactions are initiated and processed by the merchant via the Control Panel or API; Braintree’s merchant terms note that fully and partially refunded transactions incur a flat fee of CAD $0.30 and that transaction processing fees are non-refundable. There is no reference in the merchant agreement to a specific 14‑day consumer‑statutory refund right - merchant refund handling and customer rights should be considered separately under Canadian consumer protection laws. For technical guidance on refunds and subscriptions see Braintree developer documentation: Braintree subscriptions and refunds, and for fee details see: Sandbox - fees and refund fee.
Braintree plans and pricing
| Item | Price / Notes |
|---|---|
| Transaction processing fees | Standard processing fees vary by card and region; transaction fees are non‑refundable |
| Refund processing fee | CAD $0.30 per refunded transaction |
| Monthly / account fees | Varies |
Your consumer rights in Canada
Merchants using Braintree in Canada are covered by the industry Code of Conduct for the Credit and Debit Card Industry; complaints filed under that Code will receive an acknowledgement within 5 business days and are typically resolved within 90 days. If you are dissatisfied with how a complaint is handled, you may escalate the matter to the Financial Consumer Agency of Canada (FCAC). For details and the complaints process see: Code of Conduct complaints (Braintree).
Customer experiences
User reports are mixed. Positive feedback highlights Braintree’s multicurrency processing, smooth platform experience, low fees, and strong security. Several Canadian users and CEOs have praised performance and international payment capabilities. However, negative reports - particularly on Trustpilot - frequently cite slow or unresponsive customer support, account locks, difficulty switching out of sandbox mode, problems processing refunds, and issues logging in. These mixed experiences suggest that cancellation and dispute processes may require persistent follow-up and clear documentation.
Documentation checklist
- Merchant ID and account email
- Signed termination notice (dated) and reason for termination
- Transaction IDs and dates for any refunds or disputed charges
- Bank account details for final settlements
- Copies of correspondence with support (tickets, emails, chat logs)
- Proof of identity for account owner (government ID) and business registration
- Registered-mail receipt or tracking number if you send physical notice
Common mistakes
Common errors include assuming cancelling an app subscription via the App Store or Google Play automatically terminates the Braintree merchant agreement; these are separate processes and the merchant agreement must be terminated with PayPal/Braintree directly. Other mistakes are failing to keep local copies of transaction records before losing panel access, not sending a written termination notice (or failing to keep proof of delivery), and assuming processing fees are refundable when issuing customer refunds. Example: a merchant refunds a customer expecting to recover the original processing fee, but Braintree’s terms state that processing fees are non‑refundable and a separate CAD $0.30 refund fee still applies.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Braintree Control Panel (web) | Refunds are processed by the merchant via Control Panel or API; refunded transactions incur CAD $0.30 and original transaction fees are non‑refundable | Low - Medium: self‑serve for account actions; support response times vary |
| Registered mail (formal notice to PayPal Canada) | Same refund rules apply; provides formal proof of termination delivery | Low: simple to execute but requires postal time and receipt handling |
| App Store / Google Play (app subscriptions) | App store subscription cancellations stop in‑app billing but do not automatically terminate your Braintree merchant agreement or change settlement/fee rules | Low for stopping subscriptions; account termination still requires direct notice to Braintree/PayPal |
After cancelling
After you send termination notice and confirm the account is closed, retain all transaction records for your accounting and regulatory needs. If you have unresolved disputes or blocked funds, continue to use formal complaint channels and keep records of all communications. Useful links: Payment Services Agreement: https://www.paypal.com/ca/legalhub/braintree/payment-services-agreement; refund/fee reference: https://www.sandbox.paypal.com/ca/enterprise/paypal-braintree-fees; subscriptions and API refunds: Braintree developer docs; Code of Conduct complaints: Code of Conduct complaints.
Address
Send written cancellation notices (recommended by registered mail for proof of delivery) to:
PayPal Canada Co, MaRS Centre, West Tower, 661 University Ave., Suite 506, Toronto, ON M5G 1M1, Canada