Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Brandcrowd
Level 2, 44a Foveaux Street
2010 Surry Hills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Brandcrowd service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Brandcrowd: Easy Method
What is Brandcrowd
BrandCrowd is an online service that provides logo design tools, templates, and related branding assets through subscription plans and one-time purchases. It targets small businesses and individuals who want quick, template-based logo and branding solutions without hiring a designer.
How to cancel Brandcrowd
- Log in to your BrandCrowd account on the website and go to Account or Subscriptions to find the subscription you want to cancel; follow the on-screen option to cancel so the cancellation takes effect at the end of your current paid period. If you cannot find cancellation controls, contact BrandCrowd customer support via their legal/special terms page or support channels and request cancellation in writing; keep copies of all messages and timestamps. For extra legal proof of delivery, send a cancellation notice by registered/certified mail (e.g., “raccomandata A/R”) to BrandCrowd’s address: Level 2, 44a Foveaux Street, Surry Hills NSW 2010, Australia.
What happens when you cancel
When you cancel a BrandCrowd subscription, the cancellation generally takes effect at the end of the current paid billing period; you retain access to the subscription services until that period expires. BrandCrowd’s policy indicates they will not provide refunds for subscription periods that have been used or for access already granted. Your account data, created logos, and downloads already completed typically remain accessible according to BrandCrowd’s terms, but access to subscription-only features will stop once the paid period ends.
Will I get a refund?
Refund eligibility is limited. BrandCrowd’s terms allow refunds only in specific windows and primarily when the service has not been used. For monthly recurring subscriptions, they permit refunds if requested within 7 days of the charge and the service has not been accessed. For annual or longer subscriptions, refunds are permitted if requested within 30 days of the charge and the service has not been accessed. BrandCrowd’s terms state that refunds for periods already used (where a client had access to purchased subscription services) will not be granted, and any refunds are at BrandCrowd’s sole discretion if the service has not yet been used.
Brandcrowd plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Logo Pack | US$9.00/month (or US$5/month billed annually) | Monthly/Annual | High-res & vector files, unlimited logo changes, business card & social media templates |
| Premium Logo Pack + Website | US$24.00/month (or US$6/month billed annually) | Monthly/Annual | Includes all Premium Logo Pack features plus website builder |
BrandCrowd supports payments in local currencies including CAD in some interfaces, but public pricing is shown in USD equivalents; Canadian customers may be billed in USD and could see currency conversion or exchange fees from their bank or card provider.
Your consumer rights in Canada
There is no automatic statutory 14-day cooling-off period in Canada for digital subscription services like BrandCrowd; refunds and cancellation rules are governed primarily by the provider’s terms. BrandCrowd’s published refund windows (7 days for monthly, 30 days for annual, and only if the service hasn’t been used) are the operative rules for refunds unless a provincial consumer protection law or payment-card network rule provides additional rights. If you encounter unauthorized charges or a denied refund you believe is improper, you may dispute the charge with your payment provider (credit card issuer or bank) and file a complaint with your provincial consumer protection agency for further assistance.
Customer experiences
User feedback is mixed. Many reviews on Trustpilot and software directories praise BrandCrowd for ease of use, intuitive tools, and value - especially for startups and non-technical users. Conversely, some consumer complaint platforms and forums report problems such as unexpected recurring charges, difficulty locating cancellation controls, dissatisfaction with customer service, and disputes over design ownership or edits. These negative reports often focus on billing disputes and refund denials, so keep careful records if you take out a subscription.
Documentation checklist
- Account email and username, subscription plan details, date(s) of charge(s), screenshots of billing and account pages, copies of cancellation requests (in-app or email), support responses, and proof of registered/certified mail delivery if sent.
Common mistakes
Common errors include assuming cancellation is immediate (subscriptions typically remain active until the end of the paid period), failing to save confirmation screens or emails when cancelling, and not checking which payment method was charged (e.g., a saved card via a third-party processor). Another frequent issue is expecting an automatic refund after cancelling; BrandCrowd’s policy generally does not refund used periods and only allows refunds in restricted windows if the service was not used. If you cancel but keep using the service or downloads, that may negate refund eligibility.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via account settings (web) | No refund for used periods; refund possible within 7 days (monthly) or 30 days (annual) only if service not used | Low to Medium - straightforward if cancellation controls are available |
| Request refund via support | Refunds at BrandCrowd’s discretion and subject to the same 7/30-day and non-use conditions | Medium - depends on support responsiveness and evidence of non-use |
| Dispute charge with payment provider | Possible reversal if provider finds an unauthorized or improper charge; not guaranteed for discretionary refund denials | Medium to High - involves bank processes and timelines |
After cancelling
After you cancel, keep all documentation and monitor your card or bank statements for any further charges. If you need to contact BrandCrowd about cancellation, terms, or refunds, use their legal/special terms page: BrandCrowd Special Terms of Use. For consumer reviews and broader user experiences, see listings such as Trustpilot or software review sites like GetApp and Capterra. If you believe you were wrongly charged or denied a legitimate refund, consider contacting your payment provider to file a dispute and your provincial consumer protection agency for guidance.
Address
Level 2, 44a Foveaux Street, Surry Hills NSW 2010, Australia