Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brigit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Brigit: Step-by-Step Guide
What is Brigit
Brigit is a personal finance app that offers budgeting tools, small cash advances, and credit-monitoring features. It provides a tiered service model including a free plan and paid monthly plans that add fast advances, identity protection, and a Credit Builder product.
How to cancel Brigit
- In the app: Open Brigit, go to Account Settings (profile) → My Subscription → select “Cancel & Switch to Free plan.” Cancellation is confirmed on-screen. Note that Brigit charges at the end of the billing period, so you may still see a charge covering the period already used. See the Brigit help article: How do I cancel or downgrade my Brigit subscription?.
- Via web: Log in at app.hellobrigit.com → Settings → My Subscription → Cancel & Switch to Free plan. Same billing rules apply. See the same help article for details: Brigit cancellation help.
- By email: You can request cancellation by emailing info@hellobrigit.com. If you have an active Credit Builder loan, Brigit requires that the loan be closed before the subscription can be fully cancelled; check with support for next steps.
- App Store / Google Play: Cancelling through Apple or Google subscription settings is not necessary because Brigit handles billing internally and subscriptions typically do not appear in platform-specific subscription lists. For guidance on account deletion see third-party summaries: How to delete Brigit.
What happens when you cancel
When you cancel, your paid subscription is switched to Brigit's Free plan and you retain access to the free features. Brigit bills at the end of each billing cycle, so cancellation does not usually trigger a prorated refund - you may see a final charge that covers service already provided. Your account data and history typically remain available under the free plan unless you request full deletion; if you have other Brigit products (for example, Credit Builder), these may need to be finalized or closed before some account actions can be completed.
Will I get a refund?
Brigit’s billing is designed so charges occur at the end of the billing period; a charge after cancellation can reflect the period already used and is not an additional penalty. Brigit’s publicly posted Terms do not specify a broad 14‑day cancellation or refund right for subscriptions, and there is no explicit general refund policy published for all circumstances. If you believe you were charged in error, save records and contact Brigit support (info@hellobrigit.com) and your payment provider; some disputes may be resolved through your card issuer or provincial consumer channels.
Brigit plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | C$0 (USD $0 equivalent) | Monthly | Budgeting tools, Earn & Save, account monitoring |
| Plus | Approximately C$ (converted from USD $8.99) | Monthly | Instant Cash advances, credit monitoring, identity theft protection |
| Premium | Approximately C$ (converted from USD $14.99 - $15.99) | Monthly | All Plus features plus Credit Builder and free Express Delivery |
Exact CAD prices were not publicly available; the table above reflects Brigit’s USD pricing as reported by their site and reputable reviews. Check the app or your account page for the precise amount charged to your payment method.
Your consumer rights in Canada
Canadian federal and provincial consumer protection rules do not generally create a universal 14‑day automatic refund right for digital subscriptions after services have begun. In Québec, certain online purchases that meet legal criteria may be cancelled and refunded within 15 days, and consumers can pursue credit‑card chargebacks if refunds are not provided; see the Office de la protection du consommateur: Cancelling online purchases (Québec).
British Columbia’s rules require full refunds within 15 days of cancellation for services or goods in many cases, subject to exceptions; see the BC legislation: BC consumer protection. If you believe a refund is owed and the provider won’t cooperate, consider contacting your provincial consumer protection office or your payment provider for chargeback options.
Customer experiences
User reports are mixed. Early reviews often praised Brigit for rapid small advances and a simple interface that helped bridge short cash gaps. At the same time, numerous complaints note unexpected or continuing charges after cancellation, difficulty obtaining timely support, overdrafts or bank consequences related to advances, and trouble closing accounts or unlinking bank connections. Public reporting and complaint summaries also reference a past FTC settlement related to cancellation practices; users have continued to report similar issues in later reviews.
Documentation checklist
- Account email and username for your Brigit account
- Screenshots showing your cancellation confirmation screen (date/time) or cancellation attempt
- Bank or card statements showing charges and dates
- Copies of any support emails or chat transcripts with Brigit (including messages to info@hellobrigit.com)
- Proof of closure for any Credit Builder loan, if applicable
Common mistakes
Common mistakes include assuming cancelling via the App Store or Google Play is required (Brigit bills internally), not capturing the on‑screen cancellation confirmation, or cancelling while an active Credit Builder loan remains open (which can prevent full account closure). Some users assume they will receive an automatic refund on cancellation; because Brigit bills at the end of the period, a post‑cancellation charge may cover service already provided. Finally, unlinking your bank or removing a payment method before resolving advances can create complications or overdraft risks.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app (Account Settings → My Subscription → Cancel) | May still be charged for the final billing cycle; refunds are not guaranteed | Low - straightforward process, though some users report follow‑up issues |
| Web (app.hellobrigit.com → Settings → My Subscription) | Same rules as in‑app; final period charge possible | Low - straightforward, same potential for support follow‑up |
| Email (info@hellobrigit.com) | May reduce risk if handled by support, but refunds not guaranteed | Moderate - depends on support responsiveness and account complexity (e.g., Credit Builder loans) |
| App Store / Google Play settings | Not applicable - Brigit bills internally; cancelling here usually has no effect | Low effort but not effective for Brigit subscriptions |
After cancelling
After you cancel, save your cancellation confirmation and monitor your bank/card statements for any post‑cancellation charges. If you see a charge you believe is incorrect, contact Brigit support at info@hellobrigit.com and provide the documentation checklist above. If you do not get a satisfactory response, consider contacting your card issuer to dispute the charge and your provincial consumer protection agency. Helpful links: Brigit cancellation help (help.hellobrigit.com), Brigit billing timing (When will I be billed?), and Brigit Terms (hellobrigit.com/terms).
Address
Brigit does not appear to publish a Canadian or other physical mailing address for customer service. For account or billing matters, use the in‑app options, web settings, or email info@hellobrigit.com.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.