Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Caktus Ai
108 Morris Street, #2
27701 Durham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Caktus Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Caktus Ai: Easy Method
What is Caktus Ai
Caktus AI is a subscription-based AI service that offers generative and productivity features through mobile apps and a web platform. It sells access as in-app subscriptions (e.g., via the Apple App Store) and as web plans, and its public policies classify its offerings as non-tangible, irrevocable digital goods.
How to cancel Caktus Ai
- Via iOS (App Store): Open Settings → your name → Subscriptions → select Caktus AI → Cancel Subscription. Cancelling in the App Store prevents future store billing; cancelling only on the website may not stop App Store charges. For source guidance see third-party guide.
- Via Android (Google Play): Open the Play Store → Profile → Payments & Subscriptions → Subscriptions → select Caktus AI → Cancel Subscription. Note that Caktus AI may no longer be available on Google Play; check your Play Store subscription list and the same third-party guide above for details.
- Via Web: In your account dashboard use the "Cancel Subscription" or "Manage Plan" option. If the dashboard option fails or is inaccessible, email support@caktus.ai requesting cancellation. Confirmation may take 1 - 2 business days. See a step-by-step overview at third-party guide.
What happens when you cancel
Cancellations typically stop automatic renewal at the end of the current billing period; you usually retain access until that period ends. If you cancelled through an app store, future store billing should stop only when the store subscription is cancelled. If you cancel via the website, allow 1 - 2 business days for confirmation and verify that any platform-based subscriptions (Apple/Google) are also cancelled to avoid further charges.
Account data and any content you created with the service are handled according to Caktus AI’s terms and privacy policy; cancellation usually does not automatically delete account data unless the provider offers a separate data-deletion option in the dashboard or by request to support.
Will I get a refund?
Caktus AI’s published policy states that because it provides non‑tangible, irrevocable goods it does not provide refunds after purchase (policy page). That means, as a baseline, refunds are not guaranteed and the stated position is to deny refunds for unused service time. Third-party guides and user reports largely confirm no general refunds are offered by Caktus AI.
Exceptions can occur: some individual customers report one-off refunds or goodwill gestures from support (for example, a user who reported a full refund plus a free month). If you believe you were billed in error or experienced unauthorized charges, you should document the issue and contact support; you may also pursue a charge dispute through your bank or card issuer if necessary.
Caktus Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| iOS Monthly Subscription (via App Store Canada) | C$12.99 | Monthly | Full access via iOS app (in-app purchase) |
| Web Monthly (listed on site) | US$14.99 | Monthly | Web-based access and account management (priced in USD) |
Your consumer rights in Canada
Canadian federal and provincial consumer-protection laws provide various rights for online purchases, but applicability depends on the type of product or service. Many jurisdictions offer a limited cooling-off period for certain distance sales, yet sellers may lawfully exclude refunds for non-tangible, irrevocable digital goods in some contexts. Because Caktus AI labels its service as non-tangible and irrevocable and states a no-refund policy, mandatory refund requirements may not apply in all provinces.
If you are charged without proper cancellation or you experience unauthorized charges, you can escalate the issue through your payment provider (ask for a dispute/chargeback), and file complaints with provincial consumer-protection offices. Persist in documenting cancellation attempts and support exchanges; documentation strengthens disputes to banks or regulators.
Customer experiences
Reviews are mixed. Some customers report satisfactory support interactions and one-off refunds or account fixes. Other customers report repeated charges after they believed they cancelled, poor or no response from support, and difficulty locating cancellation options - particularly when subscriptions were handled through app stores or when the app is removed from a store. Because both positive and negative experiences exist, keep careful records and verify cancellation directly in the billing platform you used (App Store, Google Play, or web).
Documentation checklist
- Subscription method (App Store / Google Play / Web), purchase receipts, and billing statements showing charges.
- Screenshots of subscription settings and cancellation confirmations (App Store/Play Store/account dashboard).
- Copies of any emails sent to or received from support@caktus.ai (and info@kaktus.ai if used).
- Dates and times of cancellation attempts and any confirmation or lack of confirmation from the service.
- Bank or card statements evidencing unauthorized or duplicate charges (for disputes with your financial institution).
Common mistakes
Common mistakes include cancelling only on the website while forgetting to cancel the App Store or Google Play subscription - this can leave store billing active. Another common issue is failing to keep proof of cancellation and correspondence; without screenshots, emails, or receipts, resolving a dispute with the provider or your bank becomes harder. Finally, some users assume a trial will not auto‑convert to a paid subscription; always check the exact trial terms and the date the paid subscription will start.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Generally no (App Store refund requests may be possible through Apple) | Moderate - must cancel in App Store; some users report unexpected charges after cancellation |
| Android (Google Play) | Generally no (Google Play refund requests may be possible through Google) | High - app may be unavailable on Play; users report billing and cancellation issues |
| Web (Account dashboard) | Generally no - Caktus AI’s stated policy is no refunds | Low - Moderate - dashboard cancellation usually works, but some report failures and need to email support |
| Email support | Generally no - exceptions possible at support discretion | Variable - mixed reports of responsive support and of no reply |
After cancelling
After you cancel, monitor your bank or card statements for any further charges and keep copies of cancellation confirmations. If you see unauthorized charges, contact your payment provider to initiate a dispute and provide your documentation. For policy reference and to contact the company, use Caktus AI’s legal page at Caktus AI legal and email support@caktus.ai. For community feedback and reports from other users, see the Caktus AI pages on consumer review sites such as Trustpilot. If you need to escalate in Canada, consider guidance from the Competition Bureau or your provincial consumer protection office.
Address
Caktus AI
108 Morris Street, #2
Durham, NC 27701 USA
Note: available support channels are primarily email-based; no verified postal service address for cancellations was confirmed. Use support@caktus.ai for cancellation requests and correspondences.