Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Calibrate.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Calibrate: Step-by-Step Guide
What is Calibrate
Calibrate is a subscription-based digital metabolic health program that combines clinician coaching, an educational curriculum, and prescription management (where applicable) to support medically supervised weight loss and metabolic improvement. The program is sold directly via Calibrate’s website and, in some cases, through app platforms; pricing and billing terms vary by the purchase method.
How to cancel Calibrate
- Web purchases (recommended): Sign in to your Calibrate account and follow the in-app/web cancellation flow. Note there is a required 3‑month initial commitment for the Metabolic Reset if you signed up on the Web. You may cancel within 72 hours of purchase to receive a full refund; after the initial term you may cancel monthly with at least 7 days’ notice before your next billing cycle. Save and keep any confirmation emails/screenshots.
- App Store / Google Play purchases: If you purchased through Apple or Google, open the respective store subscription settings (Apple ID subscriptions or Google Play Subscriptions) and cancel there; refunds for those purchases are governed by the platform’s refund policy, not Calibrate’s Web refund rules.
- By mail (if you prefer written notice): Send a cancellation request to Calibrate Health, Inc., 105 West 86th Street, Suite 514, New York, NY 10024, United States. Send by certified mail / return receipt requested to ensure proof of delivery.
- If you used financing (Affirm) or a third‑party payment, contact that provider as well to confirm billing stop and any refund/chargeback options.
What happens when you cancel
When you cancel, access to coaching and program features generally continues through the end of the paid period you already paid for; once that period ends you will no longer be billed and your active access will stop. Prescription maintenance or medication delivery may end when your coaching/prescription service ends - check with your clinician or Calibrate support for medication continuity. Calibrate retains member records in line with its privacy policy; if you want a copy of your data, request it before your access ends and keep copies of cancellation confirmations and any correspondence.
Will I get a refund?
Calibrate’s official policy: for Web purchases of the Metabolic Reset, you can receive a full refund if you cancel within 72 hours of purchase. Outside that 72‑hour window, Calibrate’s cancellation policy states that subscriptions are non‑refundable, although after the initial 3‑month term you may cancel future billing with at least 7 days’ notice. Separately, Calibrate’s “Results Money Back Promise” offers a 50% refund if you follow the program for 12 months and do not lose at least 10% of starting body weight, subject to the program’s eligibility and proof requirements. For purchases made through the Apple App Store or Google Play, refunds and cancellations are generally governed by those platforms’ terms rather than Calibrate’s Web policy.
Calibrate plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Metabolic Reset - month-to-month (3-month minimum) | approx. C$269.00/month | Monthly | Clinician video coaching, GLP-1 prescription via insurance navigation, smart scale welcome kit, curriculum |
| Metabolic Reset - 12-month financing | approx. C$186.00/month (total C$2,225/year) | Monthly (12-month plan) | Same benefits; paid via financing (Affirm) |
| Metabolic Reset - annual upfront | approx. C$2,225 upfront | Annual | One-time payment for full year; includes same services |
| Maintenance after initial program | approx. C$269.00/month or C$610/year | Monthly or Annual | Ongoing coaching / prescription maintenance (reported) |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and may affect cancellation and refund rights for digital subscription services. Calibrate’s published policy does not reference a statutory 14‑day cooling‑off period for Canadian consumers, so whether such a right applies depends on local rules (for example, Quebec’s Code of Consumer Protection has specific provisions). The “Results Money Back Promise” is a contractual benefit and does not override statutory consumer protections; if you believe provincial law gives you additional rights, you may raise the issue with Calibrate, file a complaint with your provincial/territorial consumer protection agency, or seek remedies through your payment provider (chargeback) after following required dispute steps. This is general information and not legal advice - contact your provincial consumer agency or a lawyer for specific legal guidance.
Customer experiences
Public reviews are mixed. Many reviewers on Trustpilot (Canada) praise Calibrate for helpful coaches, educational content, and significant weight-loss results, highlighting the program’s structured approach and app usability. Conversely, threads and posts on Reddit document repeated customer support problems - delays or lack of responses, difficulty obtaining refunds or timely cancellations, and complaints about medication delivery or fulfillment. There are also reports of denied refund requests even when outcomes did not meet expectations. These patterns suggest positive clinical results for some members but customer-support shortfalls for others; keep documentation and follow official cancellation steps to reduce risk.
Documentation checklist
- Order confirmation and receipt (email or screenshot)
- Account email and subscription details (screenshot of billing page)
- Cancellation confirmation (email or screenshot) and timestamp
- All correspondence with Calibrate support (emails, chat transcripts)
- Payment records / credit card or bank statements showing charges
- If sent by mail: certified mail tracking and return‑receipt proof
- If invoking the Results Promise: program compliance records and weight logs per Calibrate’s requirements
Common mistakes
Common pitfalls include waiting past the 72‑hour refund window for Web purchases, not accounting for the 3‑month initial commitment when signing up, failing to give at least 7 days’ notice before the next billing cycle once eligible to cancel monthly, and contacting Calibrate instead of the App Store/Google Play when the purchase was made through those platforms. Other mistakes are not saving cancellation confirmations, not documenting communications, and assuming the Results Money Back Promise applies automatically without following the program’s stated compliance requirements.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - cancel within 72 hours | Full refund (per Calibrate policy) | Low |
| Web - cancel after initial 3-month term (monthly stop) | No refund for past charges; stop future billing with ≥7 days' notice | Low to Medium (must meet notice window) |
| Web - request refund outside 72 hours | Generally non‑refundable; may be eligible under Results Promise or exceptional review | Medium to High (requires review/appeal) |
| App Store / Google Play purchases | Refunds governed by the platform’s policy, not Calibrate’s Web policy | Medium to High (platform processes vary) |
| Mail (certified notice) | No automatic refund; provides proof of cancellation request | Medium (useful for evidence if disputes arise) |
After cancelling
After you cancel, keep copies of all confirmation emails or certified-mail receipts and monitor your payment method to ensure billing stops. If you believe you qualify for a refund under Calibrate’s 72‑hour policy or the Results Money Back Promise and it is not issued, first escalate through Calibrate support, then consider contacting your payment provider to dispute the charge or filing a complaint with your provincial consumer protection agency. For Calibrate’s official pages, see their cancellation FAQ and cancellation policy: Calibrate - How do I cancel? and Calibrate Cancellation Policy. For reviews and user reports, see their Trustpilot page: Calibrate on Trustpilot (Canada).
Address
Calibrate Health, Inc.
105 West 86th Street, Suite 514
New York, NY 10024
United States
For mailed cancellations, send by certified mail / return receipt requested (raccomandata A/R) to ensure proof of delivery.