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I hereby notify you of my decision to terminate the contract relating to the Canva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
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Cancellation Canva: Easy Method
What is Canva
Canva is a cloud-based design platform that provides templates, stock assets, editing tools and collaboration features for individuals and teams to create graphics, documents, presentations and simple videos. It offers a free tier and paid subscriptions (Canva Pro, Canva for Teams) that unlock premium content and advanced features like Background Remover, Brand Kit and content scheduling.
How to cancel Canva
- Web (direct via Canva): Sign in at canva.com, go to Account → Billing & Plans (or Account settings → Billing), select your subscription and choose Cancel. Follow on-screen prompts to confirm. Cancellation generally takes effect immediately or at the end of your billing cycle depending on your plan; check the confirmation screen/email.
- iOS (App Store): Open the Settings app on your Apple device → tap your name → Subscriptions → locate Canva → Cancel Subscription. For refunds or purchase disputes, use Apple's report‑a‑problem portal (Apple processes refunds; Canva does not).
- Android (Google Play): Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions → select Canva → Cancel subscription. For refunds, follow Google Play refund procedures via Google Play help.
- Written notice (optional): If you prefer an additional paper trail, send a signed cancellation letter by registered mail with return receipt to Canva's business address (see last section) and keep copies for your records.
What happens when you cancel
When you cancel a paid Canva subscription, your access to paid features generally ends immediately or at the end of the current billing period depending on the plan and timing; the confirmation screen or email will state which applies. Your account remains active on the free tier, and your designs and uploaded assets are retained under your account, but premium content and team features are restricted. Automatic renewal is stopped for future billing cycles. Any outstanding fees may become due immediately per Canva's terms, so review your billing page and confirmation.
Will I get a refund?
For direct web subscriptions, Canva's stated policy is that refunds are not provided for cancellations or unused time except in limited special cases or where required by law. Free trials convert to paid subscriptions if not cancelled before expiry and are not refundable after conversion under normal policy. Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies: Apple generally requires refund requests to be submitted via its report‑a‑problem portal (typically up to 90 days is accepted for review) and Google Play offers automatic refunds within 48 hours and manual review afterward. Canva does not directly process App Store or Google Play refunds.
Canva plans and pricing
| Plan | Price (Canada) | Period | Features (summary) |
|---|---|---|---|
| Canva Pro (Monthly, via App Store) | C$18.00 - C$19.00 | Monthly | Premium templates, stock, Background Remover, Magic Resize, Brand Kit, Content Planner, collaboration |
| Canva Pro (Annual, via App Store) | C$149.99 | Yearly | Same as monthly, billed annually |
| Canva Pro (Direct web pricing) | Approx C$10/month (billed C$119.99 annually) | Annual | Standard Pro features |
| Canva for Teams (Annual) | Approx C$300/year (5 users) | Yearly | Team collaboration features |
Your consumer rights in Canada
Canadian consumer protection does not automatically grant a universal 14‑day cooling‑off period for digital subscriptions; rights depend on provincial legislation and the seller’s posted terms. Canva’s posted policy generally disclaims refunds for cancelled subscriptions, but Canadian consumers can rely on statutory protections against deceptive practices and non‑disclosure of material terms (for example, deceptive auto‑renewal). If you believe a charge is unfair or was not properly disclosed, escalate through your payment provider (chargeback via your credit card issuer) or contact your provincial consumer protection office. You may also report concerns to the Competition Bureau or file complaints with provincial regulators if necessary. Keep documentation of communications and billing statements when you escalate.
Customer experiences
Users frequently praise Canva for its ease of use, extensive template and asset library, and time savings for routine marketing materials. Many find features like Background Remover and collaboration tools valuable. At the same time, notable negative feedback includes unexpected charges after trials, difficulties obtaining refunds or real‑person support, and complaints about responsiveness of customer service. Technical frustrations have been reported (interface changes, bugs, variable print quality), and some users report better outcomes when refunds or printing issues are handled case‑by‑case by support.
Documentation checklist
- Account email and username, subscription receipt or invoice, payment method details, cancellation confirmation screenshot or email, dates of trial start/end and charge, any prior communication with support, and (if applicable) App Store/Google Play purchase ID or receipt.
Common mistakes
Users commonly assume cancelling will automatically grant a refund - Canva’s policy mostly does not. Another frequent error is cancelling via the wrong platform: if you subscribed through Apple or Google Play, you must cancel through their systems; cancelling on canva.com won’t stop charges from App Store or Play if the subscription is managed there. People also forget to check which account or email the subscription is tied to (personal vs. work), causing missed cancellations. Finally, relying solely on chatbots without saving confirmations can leave you without proof if an issue escalates.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Canva) | No (except in special cases or where required by law) | Low - cancel in Account → Billing; no guarantee of refund |
| iOS (App Store) | Handled by Apple via report‑a‑problem (refunds reviewed by Apple; up to ~90 days for review) | Medium - must use Apple’s subscription and refund system |
| Android (Google Play) | Google Play auto‑refund within 48 hours; manual review after that (handled by Google) | Medium - must cancel via Google Play and request refunds through Google |
After cancelling
After you cancel, save any confirmation emails or screenshots and check your next billing statement to ensure no further charges occur. If you were charged after cancellation, contact Canva support with your documentation and, if the charge is via Apple or Google, use their refund portals. For dispute escalation in Canada, contact your card issuer for a chargeback or your provincial consumer protection office. Helpful pages:
Canva Help Center - cancellation and billing articles; Apple report‑a‑problem - App Store refunds; Google Play refund & subscription help; Competition Bureau Canada - consumer protection guidance.
Address
Canva, 2/2 Lacey Street, Surry Hills, NSW 2010, Australia