Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Capcut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Capcut: Easy Method
What is Capcut
CapCut is a video-editing app and web service from ByteDance that offers free editing tools plus subscription tiers that unlock premium features such as higher-resolution exports, additional effects, and cross-device access. Subscriptions can be purchased through the App Store (iOS), Google Play (Android) or directly via CapCut's website.
How to cancel Capcut
- App Store (iOS) - On your Apple device open Settings → Subscriptions → find CapCut → Cancel before renewal. Cancelling here stops future billing; your Pro access remains until the end of the paid billing period.
- Google Play (Android) - Open the Google Play Store → Account → Subscriptions → find CapCut → Cancel auto‑renewal. Access typically continues until the period ends; cancel at least 24 hours before renewal to be safe.
- CapCut Web / Desktop - Log in at CapCut.com → Profile → Settings or Billing/Subscription Management → disable auto‑renewal. Web cancellations should be completed through the account portal and may require 24‑hour notice before the next renewal.
What happens when you cancel
When you cancel, auto‑renewal is turned off so you will not be billed again at the next cycle. In most cases you retain access to any paid features until the end of the current paid period; cancelling does not usually delete your account or projects immediately.
How and when the cancellation takes effect depends on where you purchased the subscription (App Store, Google Play, or CapCut website). Some storefronts require you to cancel through their subscription manager rather than within the CapCut app itself.
Will I get a refund?
CapCut states a voluntary policy that may allow a full refund within 14 calendar days of subscription start if Premium features were not used; requests are advised to be sent to capcut.support@bytedance.com. Purchases made through Apple or Google are subject to Apple’s or Google’s refund processes and policies rather than CapCut’s direct control.
For accidental or duplicate charges, CapCut recommends using the in‑app "Report a problem" function or contacting support, but outcomes vary and some users report limited success. If you purchased through Apple or Google, you can also request a refund through their official processes.
Capcut plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly (Mobile‑only) | C$13.49 | Monthly | Premium mobile editing features (assumed Standard tier) |
| Pro Monthly (Full‑feature tier) | C$27.99 | Monthly | Full Pro features across devices (assumed) |
| Pro Annual (Full‑feature tier) | C$99.99 | Annual | Full Pro features across devices (assumed) |
| Standard Annual (approx.) | C$104.99 | Annual | Premium mobile editing features (approximate) |
Your consumer rights in Canada
Canadian consumer protection does not automatically provide a statutory 14‑day cooling‑off period for digital content the way some jurisdictions do for physical goods. Refunds for digital subscriptions are generally governed by the terms you agreed to at purchase.
CapCut’s advertised 14‑day refund window for unused Premium services is a voluntary policy that can benefit Canadian users, but after 14 days (or after use of the service) refunds may not be required by law unless there is misleading advertising or another statutory violation. If you believe you were misled or otherwise treated unfairly, document interactions and consider contacting your card issuer or a consumer protection office (federal or provincial) for guidance. For App Store and Google Play purchases you may also use Apple’s or Google’s refund request systems.
Customer experiences
User reviews and public complaints show recurring themes: unexpected charges or duplicate billing, difficulty cancelling or confusion about which storefront controls the subscription, and dissatisfaction with support responsiveness. Several reports note that many advanced features are pay‑walled, which can make the free experience limited for some users. There are also isolated reports of export or project issues after paying for Pro. Some users do successfully cancel and obtain refunds via the platform (Apple/Google) or CapCut support, but experiences are mixed.
Documentation checklist
- Account email/username and the device/store where you subscribed (App Store, Google Play, or CapCut web)
- Date of subscription(s) and renewal date(s)
- Receipts or order confirmation screenshots (from email or store)
- Bank or card statements showing the charge(s)
- Screenshots of subscription page/settings showing status and cancellation attempts
- Copies of any communications with CapCut support (emails, ticket IDs, chat logs)
Common mistakes
Users commonly try to cancel from inside the CapCut app when the subscription was purchased via the App Store or Google Play; that will not stop billing from those stores. Another frequent error is waiting until the renewal day - many stores recommend cancelling at least 24 hours in advance to avoid automatic billing. People sometimes assume a refund is guaranteed; CapCut’s 14‑day unused rule is voluntary and purchases through Apple/Google follow those stores’ refund rules. Some have resorted to cancelling the payment card to stop charges, which can disrupt other payments and is generally a last resort.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple (request via Apple’s refund system) | Medium - follow Apple’s process; timing and outcome vary |
| Google Play (Android) | Refunds handled by Google Play (request via Google’s refund system) | Medium - Google’s process applies; act promptly |
| CapCut Web / Desktop | CapCut may offer refund within 14 days if Premium not used; email support required | Medium - High - depends on support responsiveness and documentation |
| CapCut support email / In‑app Report | Possible for accidental/duplicate charges or within CapCut’s voluntary window | High - some users report slow or unhelpful responses |
After cancelling
After cancellation, save a copy of the confirmation or screenshot that shows auto‑renewal is off and note the date when your access ends. If you need a refund, start with the storefront (Apple/Google) if you purchased there; otherwise contact CapCut support at the address below. If a dispute is unresolved and you believe you were treated unfairly or misled, consider contacting your payment provider for a charge dispute or a Canadian consumer protection agency for further guidance.
Helpful links: CapCut website - https://www.capcut.com; CapCut support email - capcut.support@bytedance.com; Apple refund info - https://support.apple.com/en-ca/HT204084; Google Play refunds - https://support.google.com/googleplay/answer/2479637?hl=en; Competition Bureau (Canada) - https://www.competitionbureau.gc.ca/; Ontario consumer protection (example provincial resource) - https://www.ontario.ca/page/consumer-protection.
Address
If you prefer to send a written cancellation or formal complaint by post, send it by registered post (raccomandata A/R) to:
CAPCUT LIMITED, Clarendon Place 7, ME14 1BQ Maidstone, United Kingdom