Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Cerebrum Iq
2093 Philadelphia Pike #3129
19703 Claymont
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cerebrum Iq service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Cerebrum Iq: Easy Method
What is Cerebrum Iq
Cerebrum Iq is an online cognitive assessment and training service that offers quizzes, personalized cognitive analysis, and subscription access to exercises and courses. The platform markets timed tests, IQ-style assessments, and learning paths intended to provide insights into thinking speed, decision-making skills, and areas for improvement.
How to cancel Cerebrum Iq
- Web (self-service portal): Go to the Cancellation Portal, log in with the email associated with your account and the confirmation code, and follow the on-screen steps to cancel. After cancellation you retain access until the end of the paid period. For company guidance see the Help Center: Canceling your subscription.
- Paper (registered letter): If you prefer or require a written cancellation, send a registered letter (raccomandata A/R) to the company address: 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States. Keep a sent receipt and a copy of the letter as proof.
What happens when you cancel
When you cancel via the Cancellation Portal the account remains active until the end of the paid billing period; you will not be billed for subsequent periods. The company’s public guidance does not describe automatic deletion of account data at cancellation - expect your account and associated data to remain subject to Cerebrum Iq’s privacy policy unless you request deletion separately. If you cancel by registered mail, processing times may vary and you should keep proof of postage and any response from the company.
Will I get a refund?
Cerebrum Iq’s posted policy states that refunds, once approved, are processed internally in about 3 business days and typically appear in your account 1 - 2 business days after that; bank processing can extend the total time to 5 - 10 business days. The company also states there are no refunds for partial or unused subscription periods after a renewal. For unauthorized or unexpected charges the company may issue refunds at its discretion; where the company does not provide a refund, users will need to pursue a chargeback or dispute through their bank or card issuer.
Cerebrum Iq plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Bi‑weekly Subscription | $14.99 USD | Every 2 weeks | 7‑day trial, personalized IQ certificate, cognitive analysis, full access to tools |
| Monthly Plan | $29.99 USD | Monthly | Cognitive assessment suite, 20+ hours of expert‑led courses, personalized development path |
| Canadian pricing | Varies | - | No official CAD pricing publicly listed; displayed prices are in USD |
Your consumer rights in Canada
Cerebrum Iq’s publicly available policies do not reference Canadian-specific statutory cooling‑off periods or provincial consumer protection rules. As a result, Canadian users should note that the company’s refund and cancellation practices appear to be internal policies rather than rights guaranteed by the provider. If you believe a charge is unauthorized or the company will not provide an appropriate refund, contact your card issuer or bank to dispute the charge (chargeback) and consult applicable provincial consumer protection offices for guidance. Keep records of communications and any confirmation numbers from the company to support disputes.
Customer experiences
Reviews are mixed. Positive feedback often highlights engaging, thought‑provoking tests, helpful cognitive insights, and improved confidence or thinking speed. Conversely, many negative reports describe unexpected recurring charges after short trials, unclear pricing or consent, difficulty cancelling, and challenges obtaining refunds - some users report needing to contact banks to reverse charges. These patterns suggest care when enrolling and attention to billing confirmations and trial terms.
Documentation checklist
- Email address used to register the account
- Confirmation code for portal login (if available)
- Proof of payment: receipts, credit card or bank statement lines showing the charge
- Screenshots or copies of subscription pages, trial offers, and renewal notices
- Copy of cancellation confirmation or registered mail receipt
Common mistakes
Common mistakes include assuming third‑party app stores manage cancellations (Cerebrum Iq’s Help Center does not provide guidance for App Store/Google Play cancellations and implies cancellation should occur via the web portal), not saving or noting the confirmation code needed to cancel, waiting until after a renewal to request a refund (the policy disallows refunds for partial periods after renewal), and relying only on verbal confirmation without obtaining written or portal confirmation. To avoid problems, capture confirmation screenshots and retain transaction records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (self‑service Cancellation Portal) | Possible if approved; refunds processed ~3 business days internally; no refunds for partial periods after renewal | Low (self‑service) |
| Registered letter (paper cancellation) | Treated similarly to portal requests if processed; proof of delivery required; timing may be slower | Moderate (requires postage and wait time) |
| App Store / Google Play / Other channels | Not specified in company Help Center; refunds and cancellations may be handled by the store/processor rather than the company | High / Unclear (no official guidance) |
After cancelling
After you cancel, watch your email for a cancellation confirmation and note the date your access will end (you should keep access through the paid period). If you expect a refund, allow the company’s processing window (about 3 business days) plus your bank’s processing time (1 - 10 business days total). If you do not receive a refund you requested, contact Cerebrum Iq’s support via their Help Center and keep all documentation; if the company does not resolve the issue, contact your bank or card issuer to dispute the charge. For company guidance see the Help Center pages: Canceling your subscription and Where is my refund?.
Address
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States