Cancellation service N°1 in Japan
Contract number:
To the attention of:
Cancellation Department – Chat Plus
8th Floor, NSE Building, 1‑7‑1 Kanda Jinbocho
Chiyoda‑ku, Tokyo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Chat Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Chat Plus: Easy Method
What is Chat Plus
Chat Plus is a paid subscription service that provides priority access and enhanced features for a conversational AI product. Depending on how you subscribed - through a mobile app store (App Store or Google Play) or directly on the web - the billing, cancellation, and refund paths differ.
This guide explains how to cancel from Canada, what to expect after cancelling, refund possibilities, pricing and rights, and practical tips to avoid common mistakes.
How to cancel Chat Plus
Which cancellation route you use depends on where you originally subscribed. If you subscribed through Apple or Google Play, those stores control the subscription and must be used to cancel; deleting the app does not stop billing. If you subscribed on the web (chatgpt.com or a vendor website), cancelling is done from your account settings or by contacting support. If you purchased from a separate company (e.g., a vendor in Japan), the vendor’s email or postal process may apply - check your receipt for the correct contact.
- iOS / App Store: Open Settings on your iPhone → tap your name → Subscriptions → find the Chat Plus subscription → Cancel. Deleting the app does not cancel billing. See an example guide: How to cancel via App Store.
- Android / Google Play: Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → select Chat Plus → Cancel. You can also cancel via the Google Play website; uninstalling the app will not cancel the subscription. See: Cancel via Google Play.
- Web (chatgpt.com): Sign in to your account on the ChatGPT website → go to Settings / Account → Manage subscription → Cancel. The cancel option appears in your account settings on the website. Example guidance: Cancel on the web.
- Vendor / Direct (Chat Plus Inc. or other third party): Follow the cancellation instructions on your receipt or vendor site. If no web option exists, send a written cancellation request to the vendor by email (if provided) or postal mail to the company headquarters (see Address section below), and keep proof of sending.
What happens when you cancel
Cancelling stops future recurring billing at the end of your current paid period; you typically retain access to the paid features until the period you already paid for expires. Cancellation does not necessarily delete your account or conversation history - those data retention and deletion rules depend on the service’s privacy settings and policies. If you want data removed, follow the account deletion or data request process in the product settings or support channels.
After cancellation you should receive confirmation by email or see confirmation in your account. Keep that confirmation and any transaction IDs for reference if billing disputes arise.
Will I get a refund?
Refund policy depends on where you bought the subscription and local consumer rules. In general, OpenAI (and many vendors) treat subscription fees as non-refundable except in specific circumstances. For web subscriptions, OpenAI typically handles refund requests through its Help Center chat widget; processing for approved web refunds is usually around 5 - 7 business days. For Google Play purchases, refund requests may be handled via OpenAI support or Google and can take up to about 10 business days. For App Store (iOS) purchases, Apple handles refunds directly and they must be requested through Apple’s refund system, not via OpenAI.
Because Canadian law does not mandate a universal 14‑day cooling‑off right for digital subscriptions purchased within Canada, refunds are not automatically guaranteed for Canadian customers - eligibility is determined by the vendor/store policy and any applicable provincial consumer-protection rules.
Chat Plus plans and pricing
| Plan | Price | Period | Notes / Features |
|---|---|---|---|
| OpenAI (web, billed in USD) | Equivalent to ~C$27.20 - C$28.00 / month before tax (billed in USD) | Monthly | Standard Plus benefits: priority access, GPT-4/4o/5 access, faster responses, voice, image uploads, Deep Research, custom GPTs. Subject to currency conversion and possible foreign transaction fees. |
| App Store (iOS) monthly | C$24.99 / month | Monthly | Billed in CAD through Apple; price stability in CAD. Provincial taxes (GST/HST/PST) may apply. |
| App Store (iOS) annual | C$249.00 / year (~C$20.75 / month) | Annual | Annual billing via Apple in CAD; includes the same Plus features with locked annual CAD pricing. Taxes may apply. |
Your consumer rights in Canada
Canadian consumers do not have a single nationwide statutory 14‑day cooling‑off right for digital subscriptions equivalent to the EU/UK/Turkey consumer rules. Refund eligibility for a digital subscription like Chat Plus depends on the provider’s refund policy, the platform used to purchase (Apple, Google, or the vendor’s website), and any applicable provincial consumer-protection laws regarding unfair practices or misrepresentation.
If you believe a charge was unauthorized or the vendor failed to deliver the promised service, you can contact the vendor’s support, your payment provider or card issuer, or your provincial consumer protection office for guidance. Chargebacks should be used carefully and as a last resort after attempting vendor and store support channels.
Customer experiences
Users report a range of experiences. Some praise the core conversational experience as fast, useful, and powerful, noting that the service can be highly effective for many tasks. At the same time, many users report concerns about reliability (including hallucinations or incorrect responses), confusing or unfinished parts of the app, and uneven product quality. Support and refund processes have been criticized by some customers for being slow, confusing, or involving upselling tactics.
Cancellation friction is a common complaint: users sometimes encounter missing or hard‑to‑find cancel buttons, UI issues, or uncertainty about which platform controls the subscription - these problems reinforce the importance of checking the original purchase source (App Store, Google Play, or web) and retaining receipts.
Documentation checklist
- Account email and username tied to the subscription
- Receipt or order confirmation showing purchase date, amount, and platform (App Store, Google Play, or web)
- Billing statement or screenshot of the charged transaction
- Screenshot(s) of your subscription status or the subscription management page
- Any support correspondence or confirmation emails related to cancellation or refund requests
Common mistakes
A frequent error is uninstalling the mobile app and assuming the subscription is cancelled - app removal does not stop recurring charges from App Store or Google Play. Another mistake is attempting to cancel on the vendor website when the subscription was purchased through a platform store; only the store’s subscription settings will stop billing in that case. Some users also try to get App Store refunds from the vendor instead of using Apple’s refund process, which delays or blocks refund resolution.
To avoid problems, confirm where the subscription was billed, follow the store’s cancellation instructions when applicable, keep a copy of receipts, and request written cancellation confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple via Apple’s refund system; cancellations handled in Apple ID subscriptions. | Medium - cancel via Apple ID; refunds require an Apple refund request. |
| Google Play (Android) | Refunds may be requested via Google Play or via vendor support; processing can take up to ~10 business days for supported requests. | Medium - cancel in Google Play subscriptions; refund requests may require contacting support. |
| Web (chatgpt.com / vendor website) | Refunds for web purchases are requested via the vendor’s Help Center chat or support channels; approved web refunds typically process in ~5 - 7 business days. | Easy - Medium - cancel in account settings; refunds handled through vendor support. |
| Vendor direct (email / postal to Chat Plus Inc. or other seller) | Depends on the vendor’s policy; may require written request and is often discretionary. | High - may be slower and require postal/email correspondence and proof of delivery. |
After cancelling
After you cancel, save any cancellation confirmation emails or screenshots showing your subscription has been cancelled. Monitor your payment method for future charges and keep the original transaction ID and receipt for reference if a charge appears. If you need a refund or see an unexpected charge, start with the store or vendor support: Apple for App Store purchases, Google/Google Play for Android purchases, or the vendor’s Help Center/chat for web subscriptions. If the vendor does not resolve a billing dispute, contact your card issuer for further options.
Helpful links: cancellation guides and refund help pages are available online. For App Store cancellation, see App Store cancellation guidance. For Android, see Google Play cancellation guidance. For web subscriptions and refund requests, see OpenAI Help Center guidance: Request a refund (Help Center).
Address
For vendor correspondence (if your subscription instructs you to contact the company headquarters by mail), use the company headquarters address:
8th Floor, NSE Building
1‑7‑1 Kanda Jinbocho, Chiyoda‑ku
Tokyo, Japan