Cancellation Checkpeople: Easy Method

What is Checkpeople

CheckPeople (CheckPeople.com) is an online background-search and people-finding subscription service that offers access to aggregated public records and reports. It markets low introductory trial offers that convert into recurring paid subscriptions for ongoing access to unlimited reports.

The service is operated from the United States and most account management and billing actions are handled through CheckPeople’s website and customer support channels rather than through mobile app stores.

How to cancel Checkpeople

• Call CheckPeople customer support at 1-800-267-1222 or send an email to [email protected]. Request an immediate cancellation of recurring billing and ask for written confirmation (email) that the subscription is cancelled. Cancel at least three days before your next billing date to reduce the risk of a renewed charge. If you do not receive confirmation, send a certified letter (raccomandata A/R) to their mailing address (see Address section) including your full name, account email, transaction details and a clear statement that you revoke authorization for future charges. Keep copies/screenshots of every communication and any confirmation you receive.

What happens when you cancel

When cancellation is processed, CheckPeople typically prevents future renewals but users commonly retain access to the service through the end of the current paid billing period. CheckPeople does not generally prorate or shorten your active access after cancellation; cancelled accounts usually remain active until the period you already paid for expires.

Because some customers have reported continued billing after cancellation attempts, it is important to obtain written confirmation and to monitor payment statements for any further charges.

Will I get a refund?

Refunds are handled on a case-by-case basis. If CheckPeople approves a refund, funds are usually returned to the original payment method within roughly 3 - 10 business days. Trial-period behavior varies: the advertised US$1 trial may be the only charge if the company honors the trial terms, but some customers report being charged the higher recurring rate after the trial. Generally, CheckPeople does not provide prorated refunds for unused time, and refunds are not guaranteed; persistence and documentation improve the chance of a resolution.

Checkpeople plans and pricing

Note: publicly listed prices are in US dollars. No official CAD-denominated pricing was found - actual amounts billed in Canada depend on your card issuer’s conversion rate and any foreign-transaction fees.

Your consumer rights in Canada

Canadian consumer protection for digital and subscription services depends on provincial laws. There is generally no universal automatic 14-day “cooling-off” right for digital content that begins immediately on purchase; however, you still have remedies for unauthorized charges or misleading advertising. The federal Competition Act and provincial consumer protection statutes prohibit deceptive practices, so an advertised “US$1 trial” that results in undisclosed recurring charges may be actionable. Practically, you should document all cancellation attempts, request written confirmation, and, if charges persist or a refund is refused, contact your payment provider to dispute the charge and consider filing a complaint with your provincial consumer affairs office or the Competition Bureau.

Customer experiences

Customer feedback is mixed but leans negative. Some users praise the site’s accessibility and the usefulness of certain search results. However, many customers report deceptive pricing practices (for example, a US$1 trial followed by unexpected monthly charges of US$6.95, US$27.65, US$29+ or US$44.85), difficulty cancelling subscriptions, delayed or denied refunds, unresponsive or automated customer service, and occasional inaccuracies or outdated information in reports. These patterns suggest you should proceed cautiously, monitor billing closely, and keep thorough records.

Documentation checklist

• Account email/username and full name associated with the account.
• Dates of purchase, trial start and next billing date, and transaction ID or last four digits of the card used.
• Screenshots or copies of the original offer (e.g., US$1 trial page) and any terms/confirmation pages.
• Copies of all emails to/from support and written confirmation of cancellation (if received).
• Call logs: date, time, representative name (if given) and a short summary of the call.
• Certified mail (raccomandata A/R) receipt and tracking number if you send a letter.
• Bank or card statements showing the charges you want to dispute.

Common mistakes

Common errors include waiting until the last day to cancel (increasing the chance of a renewal), assuming the mobile app store controls the subscription (most CheckPeople subscriptions are managed by the website), not saving cancellation confirmations, and contacting only one channel (for example, only email) and then not following up. Another frequent mistake is not monitoring your payment statements closely after cancelling; without monitoring, unexpected charges can go unnoticed until more difficult to dispute.

Comparative recap

After cancelling

After you cancel, monitor your bank or card statements for at least one additional billing cycle to ensure no further charges occur. Keep all documentation and confirmations in case you need to dispute a charge with your payment provider or file a complaint with provincial consumer protection authorities. Useful resources include contacting your card issuer to start a dispute, reviewing consumer guidance from the Competition Bureau (competitionbureau.gc.ca), and seeking help from your provincial consumer affairs office if needed. For informal guidance on cancellation experiences, you may read third-party cancellation guides such as Rocket Money (How to cancel CheckPeople) or JoinChargeback (How to cancel - JoinChargeback).

Address

Send certified cancellation letters (raccomandata A/R) and any postal correspondence to:

CheckPeople LLC
111 N. Orange Ave., Suite 800
Orlando, Florida 32801
United States

Also use phone: 1-800-267-1222 and email: [email protected]. Include your full identifying details (full name, account email, transaction ID, last four digits of the card) and request written confirmation of cancellation when you communicate.