Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Citation Machine service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Citation Machine: Easy Method
What is Citation Machine
Citation Machine is an online citation, writing and proofreading tool operated by Chegg that offers subscription access to formatting, grammar and plagiarism checks as well as expert feedback. Subscriptions billed through Citation Machine generally auto-renew on a monthly basis.
Separately, a service called Citation Canada (formerly HRdownloads) operates under a different set of terms and is sold on a minimum 12‑month term; that service’s cancellation and refund rules differ from Citation Machine’s and are explained below for comparison.
How to cancel Citation Machine
- Log in to your Citation Machine account and look for account or billing settings - if you cannot find an in‑site cancel button, go to the site Support/Help page referenced in the service terms or contact support by email at wtsupport@chegg.com.
- When contacting support (web form or email), provide the email on the account, the subscription start date, and the last four digits of the card used; request explicit cancellation and a confirmation message.
- If you subscribed through the Apple App Store or Google Play Store, cancel the subscription through your Apple ID or Google Play subscriptions panel (platform subscriptions are managed by Apple/Google, not Chegg/Citation Machine).
- Keep screenshots or copies of any cancellation confirmation and the date you requested cancellation; if you don’t receive confirmation within a few business days, follow up with the support email above.
What happens when you cancel
For Citation Machine subscriptions purchased through the website, cancellation stops the auto‑renewal at the next billing date; access to paid features typically continues until the end of the current paid period. The provider’s terms indicate subscriptions auto‑renew monthly and that cancellation takes effect at the next billing period.
If you cancel a subscription purchased via the App Store or Google Play, the platform controls renewal and access; you usually retain access until the end of the paid period there as well. For Citation Canada (a separate service), contracts are sold on a minimum 12‑month term and the vendor’s terms state there are no cancellations or refunds available during that term.
Will I get a refund?
Citation Machine’s published terms state subscriptions are non‑refundable to the extent permitted by law. The terms do not provide an explicit voluntary 14‑day “right of withdrawal.” That means refunds are not guaranteed by the service, although statutory consumer protections or platform (App Store/Google Play) rules may provide other remedies in some cases.
Citation Canada’s terms explicitly state there are no refunds during the minimum 12‑month service term. If you believe you have an exceptional legal or consumer protection claim (for example, unauthorized charges), you may need to pursue remedy through your payment provider, card issuer or local consumer protection agency.
Citation Machine plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly Subscription (US) | US$9.95/month | Monthly | Writing, plagiarism, and grammar checks; custom expert feedback on up to 30 papers per month (≤3,000 words each). Includes a 3‑day free trial per published info. |
Your consumer rights in Canada
Canadian consumers generally have statutory protections such as a limited “cooling‑off” period for some distance contracts, but application varies by province and by the type of service purchased. The published terms for Citation Machine and for Citation Canada do not voluntarily grant a 14‑day refund for these services, so statutory rules and platform policies (if the purchase was made via Apple or Google) are the most relevant. If you believe a charge was unauthorized, or the service materially breached contract terms, you may be able to file a dispute with your payment provider or seek assistance through your provincial consumer protection office.
Customer experiences
Reviews for Citation Canada include many positive comments about ease of use and helpful, responsive customer service. However, there are also multiple complaints about automatic renewal practices and difficulty cancelling during the minimum contract term.
For Citation Machine (Chegg) users, public reviews commonly mention intrusive or frequent advertising and some dissatisfaction with value; other feedback notes straightforward support responses when contacting Chegg. Experiences vary, and several complaints concern unexpected renewals or not receiving clear cancellation confirmation.
Documentation checklist
- Account email and username used with Citation Machine
- Order or subscription confirmation email (date and plan)
- Billing statements showing the subscription charge (card or PayPal statement)
- Copy or screenshot of your cancellation request and any support replies or confirmation
- Payment method details (last four digits of card, transaction reference)
- Relevant excerpts/screenshots of the service Terms & Conditions if needed for reference
Common mistakes
One common mistake is assuming cancelling on the website applies to a subscription purchased through Apple or Google; platform purchases must be cancelled in the App Store/Google Play account. Another is failing to obtain or keep a written confirmation of cancellation - without it, proving you cancelled before renewal is harder.
Customers also sometimes miss trial end dates and are charged when free trials convert to paid subscriptions, or they overlook minimum term clauses (as with Citation Canada) and expect refunds that the contract disallows. Finally, relying solely on verbal assurances without written follow‑up can complicate disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Support page / Email (wtsupport@chegg.com) | Generally non‑refundable per terms; no guaranteed refund but cancellation stops future renewals | Low - straightforward to request cancellation; keep confirmation |
| Apple App Store / Google Play | Platform refund policies apply (may allow refunds in some cases) | Medium - must manage via platform account, and platform decisions vary |
| Bank/card dispute or chargeback | Possible if unauthorized or in clear breach; outcome not guaranteed | High - formal dispute processes and potential delays |
| Citation Canada (12‑month contract) | Not refundable during the minimum 12‑month term per vendor terms | High - contractual restriction limits cancellation/refund options |
After cancelling
After you submit a cancellation request, save any confirmation email or screenshot and check your card or PayPal statement at the next billing date to confirm no further charges. If you were charged after cancelling, contact support again with your documentation and, if necessary, file a dispute with your payment provider.
Useful links: Citation Machine’s terms and conditions are available at Citation Machine Terms & Conditions. Citation Canada’s terms (for the separate service) are at Citation Canada Terms of Use. For support email contact use wtsupport@chegg.com. If you paid via the App Store or Google Play, consult Apple’s or Google’s refund and subscription support pages through your account settings.
Address
If you prefer to send a written cancellation or legal notice by mail, the general mailing address associated with the service is: 6737 Centennial Blvd, Nashville, TN 37209. Sending by registered mail (e.g., raccomandata A/R) can help establish delivery proof.