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I hereby notify you of my decision to terminate the contract relating to the Clear service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clear: Easy Method
What is Clear
Clear is a membership service that speeds identity verification and secure access using biometric scanning and related identity technologies. Members pay for premium access (Clear PLUS and other plans) while a baseline of free services remains available even after a paid membership ends.
How to cancel Clear
- Web (via your CLEAR account): Sign in to your CLEAR account dashboard and choose the option to cancel your paid Membership. You can also contact Member Services by email at Memberservices@clearme.com or by phone at +1.855.253.2763 to request cancellation.
- App Store (iOS): If you subscribed through Apple (iPhone/iPad/Mac), cancel the Clear subscription in Apple’s subscription management - via Settings or the App Store subscription interface.
- Google Play (Android): If you subscribed through Google Play, cancel using the Subscriptions section of the Google Play app.
- Mail (optional): For a written notice, send correspondence to CLEAR’s Member Services postal address (see Address section). Sending by registered mail for proof of delivery is advisable.
What happens when you cancel
If you cancel a paid CLEAR Membership within the company’s stated 14-day window from the charge date, you are eligible for a full refund for that term. If you cancel after 14 days, CLEAR’s policy is to provide no pro-rata refund: you will retain paid access until the end of your current billing term, and after that date you may continue to use CLEAR’s free services.
Cancelling stops future billings according to the platform used to subscribe (CLEAR account, Apple, or Google Play). Keep a copy of any confirmation or correspondence showing the cancellation date in case you need to dispute later charges.
Will I get a refund?
Under CLEAR’s policy, cancelling within 14 days of the charge entitles you to a full refund for that term. If you cancel after 14 days, CLEAR’s stated policy is that no pro-rata refunds are issued; you continue to have paid access until the term’s end but are not reimbursed for the unused portion.
If you believe you were charged after cancelling or that a refund is owed, contact Member Services promptly and, if needed, raise a dispute with your payment provider (credit card, bank, Apple or Google). Canadian consumer-protection laws may provide additional remedies in some circumstances; see the Consumer Rights section below.
Clear plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 12 Months PLUS | C$20.99 | 12 months | Full year access to CLEAR PLUS |
| Access to premium plans | C$11.99 | One-time or monthly | Unlock premium plans |
| 1 Month | C$14.99 | 1 month | Monthly subscription |
Your consumer rights in Canada
CLEAR’s terms grant a 14-day full-refund right when cancellation occurs within that window. Beyond the company policy, Canadian consumers may have additional protections under provincial consumer-protection laws - particularly if a business charges you after you cancelled or fails to provide services as advertised. Those statutory rights can vary by province and may include the ability to dispute unauthorized charges or to seek remedies for unfair practices.
If you encounter problems (for example, recurring charges after cancellation), consider contacting your payment provider to dispute the charge and your provincial consumer-protection office for guidance. Keeping clear documentation of your cancellation and communications with CLEAR improves your ability to enforce your rights.
Customer experiences
Public feedback about CLEAR is mixed. Positive reports highlight the convenience and speed of identity verification using biometric scanning and note that free services remain available after a paid membership ends. Negative reports commonly describe cases where users were charged after they thought they had cancelled, requiring disputes or requests for refunds, and complaints about slow or unhelpful customer support when resolving billing or cancellation issues.
Documentation checklist
- Account email and username; membership plan and price charged
- Date(s) of charge(s) and billing statements (credit card or payment processor records)
- Copy of cancellation confirmation or screenshots showing cancellation steps
- All correspondence with CLEAR (emails, dates/times of calls) and any support reference numbers
- Proof of mailing/receipt if you send a written cancellation (registered mail tracking number)
Common mistakes
Common errors include attempting to cancel in the wrong place (for example, cancelling on the CLEAR website when the subscription is billed through Apple or Google Play); missing the 14-day refund window and expecting a pro-rata refund; failing to save cancellation confirmations or payment records; and assuming cancellation is immediate without verifying that recurring billing has stopped. Also, users sometimes confuse continued access to free services with retention of paid benefits - paid features typically remain only until the term ends if cancellation occurs after the refund window.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CLEAR account) or Member Services (email/phone) | Full refund if within 14 days; after 14 days no pro-rata refund but access until term end | Easy to Moderate |
| App Store (iOS) | Refunds and cancellations must be handled through Apple’s subscription system; check Apple’s refund rules | Moderate |
| Google Play (Android) | Refunds and cancellations must be handled through Google Play; check Google’s refund rules | Moderate |
| Mail (registered notice to Member Services) | Subject to company policy above; use registered mail for proof - refund outcome follows CLEAR’s stated rules | Moderate to Hard (slower) |
After cancelling
After you cancel, verify you received a cancellation confirmation and monitor your bank or card statements for any further charges. If you subscribed via Apple or Google, confirm that the subscription status changed in your Apple ID or Google Play account. If you need help, contact CLEAR Member Services at Memberservices@clearme.com or +1.855.253.2763.
Helpful links: CLEAR main site; Apple: cancel subscriptions; Google Play: cancel subscriptions; Competition Bureau (Canada).
Address
CLEAR Attn: Member Services
85 10th Avenue, 9th Floor
New York, NY 10011
United States
If you send a written cancellation or dispute by post, sending by registered mail for proof of delivery is advisable. Keep tracking and delivery receipts as part of your documentation.