Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Clearvpn
MacPaw Way Ltd., Allure Center, 25 Serifou, Office No. 11‑12, 2nd Floor
3046 Zakaki, Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clearvpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Clearvpn: Easy Method
What is Clearvpn
ClearVPN is a virtual private network (VPN) service developed by MacPaw that routes your internet traffic through encrypted servers to protect privacy, bypass restrictions, and improve security on public networks. It is available as desktop and mobile apps and offers subscription-based access to its features.
How to cancel Clearvpn
- Website (ClearVPN / MacPaw): Sign in at my.clearvpn.com/profile or open your MacPaw Account Settings, click "Cancel Subscription" and then confirm with "Cancel Anyway." Your subscription will remain active until the end of the current billing period.
- App Store (iOS): Cancel from your Apple App Store Account Settings (Subscriptions). Deleting the app does not cancel the subscription.
- Google Play (Android): Cancel from your Google Play Account Settings (Subscriptions). Deleting the app does not cancel the subscription.
- Free trial started in a browser: Log in at my.clearvpn.com and cancel in the plan/subscription section; the trial remains active until the trial period ends (3-day trial if applicable).
- Free trial started via App Store or Google Play: Cancel through the App Store or Google Play subscription settings; removing the app will not stop the trial or future billing.
- Formal/mail cancellation (optional): If you prefer a written notice, send a registered letter (recommended) to MacPaw Way Ltd.'s Cyprus office (see Address section). Follow up with email to support if you want confirmation.
What happens when you cancel
After you cancel, your ClearVPN subscription remains active until the end of the paid billing period or until the free trial period ends; you retain access to paid features for that time. Cancelling prevents automatic renewal at the next billing date. Your account data and any settings typically remain accessible under your account but standard privacy and retention practices from ClearVPN/MacPaw apply; cancelling does not automatically delete your account or necessarily erase stored data unless you request account deletion through support.
Will I get a refund?
If you purchased directly from the ClearVPN website or the MacPaw Store, a 30-day refund policy applies and you can request a refund by emailing support@clearvpn.com or by submitting a request through their support portal. If you purchased via the Apple App Store or Google Play, refunds must be requested through Apple or Google and are granted at the marketplace’s discretion, not by ClearVPN.
Clearvpn plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Individual | Varies | Varies |
| Family / Multi‑device | Varies | Varies |
| Free trial | Free (limited time) | Trial period - typically 3 days when started via browser |
Your consumer rights in Canada
ClearVPN’s publicly stated policies do not reference a specific Canadian cooling‑off period. For purchases made directly through ClearVPN or MacPaw you are offered a 30‑day refund policy. Purchases through Apple or Google are governed by those marketplaces’ refund policies. Canadian consumer law may provide additional rights in certain circumstances (for example, laws that apply to distance or digital purchases), but these are not referenced explicitly in ClearVPN’s policies; consider contacting local consumer protection authorities if you believe provincial or federal consumer law gives you extra protections.
Customer experiences
Users often praise ClearVPN’s clean user interface and straightforward usability; many reviewers call it a solid, affordable VPN with a nice interface. Common negative reports involve problems around trial cancellations and unexpected charges - users have reported cancelling trials but still being charged, or difficulty obtaining refunds via app marketplaces. A smaller number of users note setup or instruction clarity issues when configuring the service.
Documentation checklist
- Account email and username used to subscribe
- Order or receipt number (from website or marketplace)
- Date of purchase and billing period
- Screenshot or confirmation of cancellation (if available)
- Copy of registered letter or support request (if you send mail)
Common mistakes
Many problems come from assuming deleting the app cancels billing - deleting the ClearVPN app does not stop recurring payments; you must cancel via your account subscriptions or my.clearvpn.com. Another common mistake is requesting a refund from ClearVPN after purchasing through the App Store or Google Play instead of filing the request with Apple or Google; those marketplaces control refunds for purchases made through them. Also, some users expect immediate pro‑rata refunds after cancellation - ClearVPN’s website purchases are covered by a 30‑day refund window but subscriptions typically remain active until the billing period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / MacPaw | 30‑day refund policy (request via support@clearvpn.com or portal) | Low - Medium (account login + support request) |
| App Store (iOS) | Refunds via Apple (Apple’s discretion) | Low (cancel in Subscriptions); refund request via Apple |
| Google Play (Android) | Refunds via Google (Google’s discretion) | Low (cancel in Subscriptions); refund request via Google |
| Free trial (web) | No charge if cancelled before trial end; remains active until trial expires | Low (cancel in account) |
| Free trial (App Store / Google Play) | No charge if cancelled before trial end; refund decisions by marketplaces | Low (cancel in App/Play subscriptions) |
| Registered mail (formal notice) | Refund depends on purchase channel; provides strong proof of notice | Medium (preparing and sending international registered letter) |
After cancelling
After you cancel, keep confirmation of cancellation and any support correspondence. If you purchased on the website and want a refund within 30 days, email support@clearvpn.com or use the ClearVPN support portal; if you purchased via Apple or Google, request refunds through your App Store or Google Play purchase history. For account sign‑in and plan management visit my.clearvpn.com. If you need to contact Apple or Google about refunds, use Apple Support (support.apple.com) or Google Play Help (support.google.com/googleplay).
Address
MacPaw Way Ltd., Allure Center, 25 Serifou, Office No. 11‑12, 2nd Floor, 3046 Zakaki, Limassol, Cyprus