Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Clickup.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Clickup: Easy Method
What is Clickup
ClickUp is a cloud-based work management platform designed to combine tasks, docs, goals, and collaboration into a single workspace. It targets teams and individuals who want an all‑in‑one project management solution with customizable views, automation, integrations and tiered pricing from a free plan to paid business and enterprise options.
How to cancel Clickup
- Web / Desktop (Owners or Admins): Sign in to ClickUp, go to Settings > Billing (Workspace settings) and choose to downgrade or cancel the Workspace plan. Cancellation or downgrade for web subscriptions typically takes effect at the end of the current billing cycle. For detailed steps see ClickUp billing help.
- Delete Account (permanent): If you want to delete your entire ClickUp account, sign in and go to Settings > Delete Account. Workspace owners must either transfer Workspace ownership or delete the Workspace before deleting their account. See how to delete your account.
- iOS / App Store subscription: Open your Apple ID account on iPhone/iPad or via Settings > Apple ID > Subscriptions and cancel the ClickUp subscription there. For refund requests use Apple's "Report a Problem" process in the App Store interface; guidance is available via third‑party summaries such as how to request a ClickUp refund.
- Android / Google Play subscription: Open the Google Play Store > Payments & subscriptions > Subscriptions and cancel ClickUp there. For refund requests use Google Play’s "Report a Problem" process; see the same refund guidance referenced above.
- Formal written request (optional, for proof): If you want a formal record, send a cancellation or refund request by registered mail (raccomandata A/R) to ClickUp’s corporate address. Keep a copy and proof of delivery for your records.
What happens when you cancel
For web/desktop subscriptions canceled via Billing, the change generally takes effect at the end of the active billing period: you retain paid features until that date. For app‑store subscriptions (Apple/Google), cancellations stop future renewals but how access and disabling of paid features are handled may differ; some users report immediate loss of paid features after cancellation. If you delete your account, any Workspaces you own must be transferred or removed first; otherwise account deletion may be blocked. Data retention, export and deletion timelines depend on your actions before deleting the account - export important data prior to cancellation or deletion.
Will I get a refund?
For web (non - app store) purchases, ClickUp’s stated terms provide a 14‑day right of withdrawal that allows you to cancel the contract and receive a full refund (excluding any extra delivery costs) if you communicate your intent clearly (email, form, etc.). App‑store purchases (Apple/Google) are processed through the respective platforms: refunds must be requested via Apple’s or Google’s "Report a Problem" mechanisms and are subject to those providers’ policies. Community reports indicate refunds - especially for auto‑renewals or mid‑cycle downgrades - are sometimes denied or inconsistently applied, so keep all receipts, communications and evidence when requesting a refund or disputing a charge.
Clickup plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free Forever | C$0 | Monthly/Annually | Unlimited users, limited storage/spaces, basic features |
| Unlimited (annual billing) | C$9.55 per user/month | Annual | Unlimited storage, unlimited dashboards, Gantt charts, etc. |
| Unlimited (monthly billing) | C$13.64 per user/month | Monthly | Same as above |
| Business (annual billing) | C$16.37 per user/month | Annual | More guests, unlimited storage, advanced features |
| Business (monthly billing) | C$25.92 per user/month | Monthly | Same as above |
Enterprise pricing is not published publicly - contact ClickUp sales for enterprise quotes. Prices are estimates converted to CAD and may change; always confirm current pricing on ClickUp’s website or billing screen.
Your consumer rights in Canada
Under Canadian consumer protection principles and typical online contract rules, consumers generally have a right to cancel certain online purchases and obtain refunds within a statutory cancellation or cooling‑off period; ClickUp’s web terms mirror a 14‑day withdrawal period for web transactions. For purchases made through Apple or Google, the platform’s own refund rules apply and consumer protection can be more complex - provincial consumer protection laws may still provide remedies, but enforcement and applicability vary by province and by whether the purchase was made directly or through an app store. If you believe ClickUp or a payment platform has violated local consumer protection rules, keep detailed records and consider contacting your provincial consumer protection agency for guidance.
Customer experiences
Many users praise ClickUp’s feature breadth, flexibility, customization and emerging AI features, and reviewers often highlight improved organization and value for money. At the same time, recurring negative feedback includes slow performance, syncing issues (particularly on mobile), a steep learning curve due to many options, and frustration with customer support responsiveness. Billing and refund concerns - such as unexpected auto‑renewals, immediate disabling of paid features on cancellation, and denied refund requests - appear repeatedly in user reports, so plan conservatively when testing paid tiers and retain transaction records.
Documentation checklist
- Account email and Workspace name/ID
- Subscription invoices or receipts (web, Apple, Google)
- Screenshots of billing page and active subscription dates
- Copies of any cancellation requests, chat transcripts or support emails
- Registered mail receipt or proof of delivery if you send a formal written request
Common mistakes
Users often make avoidable errors such as: cancelling a mobile/app subscription but not the web/desktop subscription (or vice versa), failing to transfer Workspace ownership before attempting account deletion, not requesting a refund within the stated 14‑day withdrawal window for web purchases, or not retaining receipts and proof of communication. Another common issue is assuming cancellation automatically initiates a refund - while cancellation stops future billing, refunds are a separate process and are not guaranteed, especially for app‑store charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Billing settings (ClickUp) | 14‑day withdrawal possible for web purchases; refunds otherwise may be inconsistent | Low to moderate |
| Apple App Store (iOS) | Refunds handled by Apple via "Report a Problem" | Moderate |
| Google Play Store (Android) | Refunds handled by Google via Play Store support/"Report a Problem" | Moderate |
| Formal written request to ClickUp (registered mail) | Possible as a formal record; refund outcome may still be uncertain | Moderate to high |
After cancelling
After you cancel, export any important data (tasks, docs, reports) and verify that access to paid features lasts through the end of the paid period (for web billing). If you need to request a refund for a web purchase, refer to ClickUp’s terms (14‑day withdrawal) and submit a clear, dated written request; for app‑store purchases use Apple’s or Google’s refund flows. Helpful links: ClickUp downgrade help (Downgrade your plan), ClickUp account deletion guide (Delete your account), and general refund guidance (how to request a ClickUp refund). Keep copies of all communications and receipts, and consider escalating to your payment provider or provincial consumer agency if a legitimate refund is denied.
Address
For formal written requests or registered mail (raccomandata A/R) send to:
ClickUp Inc.
363 Fifth Ave, Suite 300
San Diego, CA 92101
United States