Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Clipchamp
Level 1, 315 Brunswick St
4006 Fortitude Valley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clipchamp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Clipchamp: Simple Process
What is Clipchamp
Clipchamp is a browser-based video editor owned by Microsoft that offers editing tools, stock media, export presets and cloud features. In Canada, many consumer users access premium Clipchamp capabilities through Microsoft 365 subscriptions, while some businesses use a standalone Clipchamp add-on for higher-resolution exports.
How to cancel Clipchamp
- If your Clipchamp features are included in a Microsoft 365 subscription: sign in to account.microsoft.com/services, locate the Microsoft 365 subscription, and choose "Manage" → "Cancel subscription" (follow on‑screen steps). If you purchased via the Microsoft Store, Apple App Store or Google Play, open the store’s subscription management area and cancel there.
- If you have a Clipchamp business add-on billed through Microsoft for your organization: contact your Microsoft 365 or Azure administrator to remove the add-on or change the license; administrators can cancel or remove user licenses from the Microsoft 365 admin center.
- If you purchased Clipchamp through a reseller or third party: contact that vendor directly for cancellation and billing questions.
- After cancelling, confirm that your subscription status has changed in your account and check your payment method for a final or prorated charge. If you cannot cancel online, contact Microsoft Support or the store where you purchased for assistance.
What happens when you cancel
When you cancel a subscription that includes Clipchamp premium features, your access to premium features (for example higher export resolutions, premium stock and brand tools) typically continues until the end of the paid billing period. After that period ends, your account will revert to the free Clipchamp tier with limited export options and watermarked or reduced-quality access to premium assets if applicable.
Billing and renewal: recurring billing stops after cancellation according to the terms of the original purchase channel (Microsoft, Apple, Google, reseller). Data and projects: your videos and projects created in Clipchamp normally remain in your Clipchamp account, but some premium features or assets may no longer be available. If you need to retain exported files or backups, export them before premium access ends or ensure you have a backup copy.
Will I get a refund?
Refunds depend on where and how you purchased the subscription. If Clipchamp premium was part of a Microsoft 365 purchase, Microsoft handles refunds according to its billing and refund policies. Purchases made through the Apple App Store or Google Play are subject to those stores’ refund processes. For business add-ons with annual commitments, refunds may be limited by contract terms or billing policies for enterprise accounts.
Exceptions or special cases - for example, accidental purchases, duplicate charges or service failures - may justify a refund or credit, but these are considered on a case-by-case basis by the billing provider (Microsoft, app store or reseller). If you believe you are due a refund, contact the billing provider where you made the purchase and provide receipts and transaction details.
Clipchamp plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Microsoft 365 Personal (includes Clipchamp Premium features) | C$11.50/month or C$115.00/year | Monthly / Annual | Includes full Clipchamp Premium: 4K exports, premium stock, brand kit, content backup |
| Microsoft 365 Family (includes Clipchamp Premium features) | C$14.50/month or C$145.00/year | Monthly / Annual | Includes Clipchamp Premium features for up to 6 people |
| Clipchamp Standard Add-on (for Business plans) | C$4.10/user/month (annual billing) | Monthly (annual billing commitment) | HD (1080p) exports via Clipchamp as standalone add-on |
No direct standalone consumer Clipchamp-only subscription pricing appears to be available in Canada; premium features are typically accessible via Microsoft 365 subscriptions or a business add-on.
Your consumer rights in Canada
Canadian consumer protections vary by province and territory, but in general you have rights against deceptive or unfair business practices and for goods or services that are not delivered as advertised. Digital goods and subscription services can be subject to provincial consumer protection rules, including remedies for misrepresentation or failure to provide contracted services. If a vendor refuses a reasonable refund or resolution, you can contact your provincial consumer protection office for guidance or pursue a complaint through small claims or a credit card dispute if applicable.
Customer experiences
User reports are mixed. Many users find cancellation straightforward when managing subscriptions directly through the Microsoft account portal, while others are confused when premium features are bundled with Microsoft 365 and expect a separate Clipchamp subscription. Business customers sometimes report added complexity due to license and admin controls. Refund experiences also vary depending on the purchase channel; Microsoft and app store policies determine outcome and speed.
Documentation checklist
- Account email/ID used to purchase; order or invoice number; purchase date; payment method; screenshots of subscription or billing page; receipts or confirmation emails; any correspondence with support about the issue.
Common mistakes
One common mistake is trying to cancel Clipchamp from the Clipchamp web app without realizing billing is through Microsoft 365 or an app store; this can leave the subscription active because the actual billing location wasn’t changed. Another is not exporting or backing up projects before premium access ends, leading to loss of access to premium assets or formats. A third frequent error is assuming automatic refunds will be issued on cancellation - refunds are handled by the billing provider and are not guaranteed simply by cancelling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Microsoft 365 subscription (account.microsoft.com) | Handled by Microsoft billing; may be eligible per Microsoft policy | Low - Moderate (may require navigating account pages) |
| Apple App Store / Google Play purchase | Subject to Apple/Google refund policies and review | Moderate (store review required) |
| Clipchamp business add-on via Microsoft or reseller | Depends on contract terms; enterprise billing rules may apply | Moderate - High (may require admin or vendor involvement) |
After cancelling
After you cancel, verify cancellation confirmation in your account and keep receipts or confirmation emails for your records. Export any important projects or media you need before premium access ends. If you need help with billing, refunds or account recovery, start with Microsoft support or the store you purchased through.
Useful links: Microsoft account services - https://account.microsoft.com/services; Clipchamp support - https://support.clipchamp.com; Microsoft support general - https://support.microsoft.com; Government of Canada consumer information - https://www.canada.ca/en/services/consumer.html; Competition Bureau (consumer guidance) - https://www.competitionbureau.gc.ca.
Address
Clipchamp Pty Ltd, Level 1, 315 Brunswick St, Fortitude Valley QLD 4006, Australia