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Cancel CLIPMYHORSE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Clipmyhorse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clipmyhorse: Easy Method
What is Clipmyhorse
ClipMyHorse.TV is a streaming and video-on-demand service focused on equestrian events, offering live broadcasts and an archive of event footage through subscription plans. The service operates internationally from Germany and manages memberships, automatic renewals, and consumer terms through its website and support channels.
How to cancel Clipmyhorse
- On the web (recommended): Log in to your account on the ClipMyHorse.TV website, go to "My Account" → "Membership" tab → click "Cancel contract here." You should receive an email confirmation; cancellation must be completed before the renewal moment (to the minute) to be effective. For details see the official help article: How and when can I terminate my contract?
- By email: Send a clear cancellation notice to support@clipmyhorse.tv. Expect an email confirmation if the cancellation is accepted. The general terms are here: Terms & Conditions
- By postal registered mail (recommended when you need proof): Send a written cancellation by registered post with return receipt (raccomandata A/R) to the company address (see Address section below) and request written confirmation of contract termination.
- Note: There is no official method documented for canceling via the mobile apps (iOS/Android); use the website, email, or postal mail.
What happens when you cancel
When your cancellation is accepted you should receive an email confirmation; without that confirmation your cancellation may not be effective. If you cancel before the end of the paid period, access terms depend on the contract: subscriptions commonly continue until the end of the current paid term unless the provider’s terms or your request specify otherwise. Automatic renewals stop if cancellation is processed before the renewal moment. The provider may retain your account data subject to its privacy policy and legal obligations.
Will I get a refund?
Canadian consumers generally have a statutory 14-day right of withdrawal from the time the contract is concluded, allowing a full refund if you cancel within that period and no performance has begun. If you expressly consent to immediate performance and the service begins during the 14‑day period, the right of withdrawal may end early as explained in the terms. After the initial term, pre-paid fees are typically refundable pro‑rata if you cancel mid-term. Refunds and timescales depend on the circumstances, whether you exercised the 14‑day withdrawal, whether performance began, and on ClipMyHorse.TV’s confirmation of the cancellation.
Clipmyhorse plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Standard Annual | C$348/year | Annual | Basic subscription - full access to live and archived events |
| Premium / Professional Annual | C$1,044/year | Annual | Unlimited searches (more than 40) in video library; expanded functionality |
Your consumer rights in Canada
Under typical consumer protection principles applicable in Canada, you have a right to cancel within statutory cooling-off periods where applicable; ClipMyHorse.TV documents a 14‑day withdrawal right for consumers. If you asked for immediate commencement of service and acknowledged that you waivered the withdrawal period, the right may be lost once performance starts. Subscriptions commonly renew automatically; you may cancel at any time to prevent renewal, and pre‑paid unused time is often refundable on a pro‑rata basis. Always obtain and keep written confirmation of any cancellation to enforce your rights if a dispute arises.
Customer experiences
Reviews are mixed. Some customers - including at least one Canadian reviewer - report positive, quick, and efficient customer service for routine requests (for example, an email address change). However, many users have reported difficulty canceling, unexpected charges, problems with refunds, and delays or poor responsiveness from support. Complaints also mention streaming issues, navigation problems, and surprise renewals. These experiences suggest keeping careful records and insisting on written confirmation when you cancel.
Documentation checklist
- Account details (email used for the subscription), contract or order date, and subscription plan name
- Copies/screenshots of cancellation attempts (web confirmation pages, sent emails, timestamps)
- Payment proof (receipts, bank/credit card statements showing charges and renewal dates)
- Any email confirmation from ClipMyHorse.TV or written correspondence
- If sent by post: registered mail receipt and return‑receipt (A/R)
Common mistakes
Common errors include assuming an in‑app cancellation works when the provider requires web cancellation, failing to obtain or keep the email confirmation that proves the cancellation, and missing the exact renewal moment (the provider states cancellations must be before the renewal moment to the minute). Some users wait until after an unexpected renewal and then assume an automatic refund will be granted without providing evidence. To avoid issues, follow the documented web or email process, keep records, and consider sending registered mail when proof is needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (account → Membership → Cancel contract here) | Possible - full refund if within 14‑day withdrawal and service not started; pro‑rata refund mid‑term; must cancel before renewal moment | Low to medium if you follow steps and obtain email confirmation |
| Email to support@clipmyhorse.tv | Possible - depends on timing and terms; confirmation required | Medium - depends on support responsiveness |
| Postal registered mail (raccomandata A/R) | Possible - good proof for disputes; refund rules same as above | Low - strong proof but slower processing |
| Mobile app (iOS/Android) | Not supported - no documented cancellation method via app | High - users risk incomplete cancellation if relying on app only |
After cancelling
After you cancel, keep the email confirmation and any postal receipts, watch your bank or card statements for unexpected charges, and contact support again if charges continue. If you had a statutory right to withdraw (within 14 days) and believe it was mishandled, provide your documentation and request a refund in writing. Useful resources: ClipMyHorse.TV help article (How and when can I terminate my contract?) and the provider’s terms (Terms & Conditions). If you cannot resolve the issue with the provider, you may consider contacting Canadian consumer protection authorities or your payment provider to dispute unauthorized charges.
Address
ClipMyHorse.TV Operations GmbH, Wandersmannstraße 68, 65205 Wiesbaden, Germany