Cancellation Clipmyhorse: Easy Method

What is Clipmyhorse

ClipMyHorse.TV is a streaming and video-on-demand service focused on equestrian events, offering live broadcasts and an archive of event footage through subscription plans. The service operates internationally from Germany and manages memberships, automatic renewals, and consumer terms through its website and support channels.

How to cancel Clipmyhorse

• On the web (recommended): Log in to your account on the ClipMyHorse.TV website, go to "My Account" → "Membership" tab → click "Cancel contract here." You should receive an email confirmation; cancellation must be completed before the renewal moment (to the minute) to be effective. For details see the official help article: How and when can I terminate my contract?
• By email: Send a clear cancellation notice to [email protected]. Expect an email confirmation if the cancellation is accepted. The general terms are here: Terms & Conditions
• By postal registered mail (recommended when you need proof): Send a written cancellation by registered post with return receipt (raccomandata A/R) to the company address (see Address section below) and request written confirmation of contract termination.
• Note: There is no official method documented for canceling via the mobile apps (iOS/Android); use the website, email, or postal mail.

What happens when you cancel

When your cancellation is accepted you should receive an email confirmation; without that confirmation your cancellation may not be effective. If you cancel before the end of the paid period, access terms depend on the contract: subscriptions commonly continue until the end of the current paid term unless the provider’s terms or your request specify otherwise. Automatic renewals stop if cancellation is processed before the renewal moment. The provider may retain your account data subject to its privacy policy and legal obligations.

Will I get a refund?

Canadian consumers generally have a statutory 14-day right of withdrawal from the time the contract is concluded, allowing a full refund if you cancel within that period and no performance has begun. If you expressly consent to immediate performance and the service begins during the 14‑day period, the right of withdrawal may end early as explained in the terms. After the initial term, pre-paid fees are typically refundable pro‑rata if you cancel mid-term. Refunds and timescales depend on the circumstances, whether you exercised the 14‑day withdrawal, whether performance began, and on ClipMyHorse.TV’s confirmation of the cancellation.

Clipmyhorse plans and pricing

Your consumer rights in Canada

Under typical consumer protection principles applicable in Canada, you have a right to cancel within statutory cooling-off periods where applicable; ClipMyHorse.TV documents a 14‑day withdrawal right for consumers. If you asked for immediate commencement of service and acknowledged that you waivered the withdrawal period, the right may be lost once performance starts. Subscriptions commonly renew automatically; you may cancel at any time to prevent renewal, and pre‑paid unused time is often refundable on a pro‑rata basis. Always obtain and keep written confirmation of any cancellation to enforce your rights if a dispute arises.

Customer experiences

Reviews are mixed. Some customers - including at least one Canadian reviewer - report positive, quick, and efficient customer service for routine requests (for example, an email address change). However, many users have reported difficulty canceling, unexpected charges, problems with refunds, and delays or poor responsiveness from support. Complaints also mention streaming issues, navigation problems, and surprise renewals. These experiences suggest keeping careful records and insisting on written confirmation when you cancel.

Documentation checklist

• Account details (email used for the subscription), contract or order date, and subscription plan name
• Copies/screenshots of cancellation attempts (web confirmation pages, sent emails, timestamps)
• Payment proof (receipts, bank/credit card statements showing charges and renewal dates)
• Any email confirmation from ClipMyHorse.TV or written correspondence
• If sent by post: registered mail receipt and return‑receipt (A/R)

Common mistakes

Common errors include assuming an in‑app cancellation works when the provider requires web cancellation, failing to obtain or keep the email confirmation that proves the cancellation, and missing the exact renewal moment (the provider states cancellations must be before the renewal moment to the minute). Some users wait until after an unexpected renewal and then assume an automatic refund will be granted without providing evidence. To avoid issues, follow the documented web or email process, keep records, and consider sending registered mail when proof is needed.

Comparative recap

After cancelling

After you cancel, keep the email confirmation and any postal receipts, watch your bank or card statements for unexpected charges, and contact support again if charges continue. If you had a statutory right to withdraw (within 14 days) and believe it was mishandled, provide your documentation and request a refund in writing. Useful resources: ClipMyHorse.TV help article (How and when can I terminate my contract?) and the provider’s terms (Terms & Conditions). If you cannot resolve the issue with the provider, you may consider contacting Canadian consumer protection authorities or your payment provider to dispute unauthorized charges.

Address

ClipMyHorse.TV Operations GmbH, Wandersmannstraße 68, 65205 Wiesbaden, Germany