Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Clipto
575 Market St.
94105 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clipto service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Clipto: Easy Method
What is Clipto
Overview
Clipto is a transcription and AI‑assisted note service that converts audio to text, provides summaries, supports many languages and speaker identification, and offers a short free trial for new users. It is offered by Clipto, Inc., and subscriptions are billed on monthly or annual cycles in US dollars.
How to cancel Clipto
- Web (recommended): Log into your Clipto account on the web and open the cancellation page while signed in - cancellation takes effect at the end of your current paid term. See Clipto’s terms and cancellation info: Clipto Terms & Cancellation.
- Free trial: If you’re on the 7‑day free trial, cancel before the trial ends to avoid charges; the pre‑authorization will be voided and no charge will occur (see the terms link above).
- Apple App Store subscriptions: If you subscribed via the Apple App Store, Apple manages subscription changes and refunds - contact Apple Support for cancellations or refunds. Clipto’s policy notes Apple handles refunds and support: Clipto Terms.
- Google Play: Clipto does not provide explicit Google Play cancellation instructions in its public docs; if you subscribed via Google Play, use your Google Play account subscription settings to cancel and consult Google Play Support for refunds.
- Registered mail (formal notice): If you prefer a written, traceable notice, send a registered letter (raccomandata A/R) to the corporate office with your account email, subscription details, and a clear statement that you request cancellation. Address: Clipto, Inc., 575 Market St., San Francisco, California 94105, United States.
What happens when you cancel
When you cancel a paid Clipto subscription via the web, cancellation takes effect at the end of your current paid term - you retain access and features until that date. For free trials, cancelling before the trial end prevents any charge and the pre‑authorization is voided. Clipto’s public documents do not specify data‑deletion timelines or detailed retention rules; it is prudent to export any important transcripts or notes before your subscription ends.
Will I get a refund?
Clipto’s stated policy is that once a new subscription cycle has begun, refunds are not offered even if the service was not used. An exception exists: if you were charged despite having canceled correctly, Clipto may review the case and issue a refund within 30 days to the original payment method; any bank or card fees are your responsibility. If the subscription was billed through the Apple App Store, Apple handles refunds and Clipto is not responsible for that process. Clipto’s public policies do not assert a statutory 14‑day withdrawal right for Canadian consumers.
Clipto plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | US$9.99 (first month), then US$24.99/month | Monthly | Unlimited use; up to 6‑hour files; 99% transcription accuracy; supports 99+ languages; speaker identification; results in minutes; 7‑day free trial. |
| Yearly | US$8.99/month (billed annually at US$107.88) | Annual | Same features as Monthly plan; billed annually; 7‑day free trial. |
Your consumer rights in Canada
Clipto’s public terms do not explicitly describe Canadian consumer protections (for example, any statutory 14‑day right to cancel digital subscriptions). Canadian consumer rights for online subscriptions can vary by province and circumstance, and protections may apply through provincial consumer protection laws or credit card dispute processes. If you are in Canada, consider checking your provincial consumer protection office and your card issuer’s dispute procedures for guidance on refunds or cancellation disputes.
Customer experiences
Public reviews are mixed. Many reviewers on Trustpilot praise Clipto for speed, accuracy, ease of use, AI summaries, multilingual support and time savings for transcription tasks. At the same time, some users (including Trustpilot, Reddit posts and BBB complaints) report problems with canceling free trials or subscriptions, unexpected charges after attempted cancellation, difficulties obtaining refunds, duplicate accounts and slow or unresponsive support. These mixed reports suggest keeping careful records when you cancel and monitoring billing after cancellation.
Documentation checklist
- Account email and username used with Clipto
- Subscription receipt or order confirmation (billing date and amount)
- Screenshots of cancellation actions/pages or confirmation messages
- Bank/credit card statement showing the charge(s)
- Any correspondence with Clipto support (dates and content)
- If applicable, App Store or Google Play purchase receipts
Common mistakes
Users commonly make a few avoidable mistakes: cancelling the wrong account (for example, if you have multiple accounts or used a different email), cancelling after the free trial ends (resulting in an unavoidable billing), assuming Clipto can process refunds for App Store charges (Apple manages those), or failing to keep screenshots and receipts when attempting cancellation. If you rely only on email requests without following the web cancellation flow or retaining proof, it becomes harder to dispute a charge later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account cancellation | No refund once a new cycle starts; possible review/refund within 30 days if charged despite correct cancellation | Low - straightforward via account cancellation page |
| Apple App Store subscription | Refunds handled by Apple, not Clipto | Medium - must contact Apple Support and follow App Store refund process |
| Google Play subscription | Clipto does not document Play refunds; Google Play typically manages refunds | Medium - use Google Play account settings and support |
| Registered mail to corporate office | Refund unlikely unless other conditions met; useful as formal proof of cancellation request | High - slow, formal, but traceable |
After cancelling
After you cancel, monitor your bank/credit card for any unexpected charges and keep all records of cancellation actions and receipts. If you were charged in error despite timely cancellation, contact Clipto support with your documentation and request a review (Clipto’s docs say they may refund within 30 days for valid cases). If your subscription was billed through the Apple App Store or Google Play, contact the relevant store for refunds. Helpful links: Clipto terms and cancellation info (Clipto Terms & Cancellation), Clipto FAQ (Clipto FAQ), Trustpilot reviews (Clipto on Trustpilot), and the BBB listing (Clipto on BBB). If you still have unresolved charges, consider contacting your bank or card issuer to discuss a dispute or chargeback.
Address
Clipto, Inc.
575 Market St.
San Francisco, California 94105
United States