Cancellation Concord: Easy Method

What is Concord

Concord is a contract management and e-signature platform used to create, negotiate, sign, and store agreements. It offers tiered subscription plans with features such as e-signatures, collaboration tools, templates, AI-assisted features and integrations, billed in USD and managed through a company account.

How to cancel Concord

• Web (Concord platform): Sign in to your Company Settings, open the Subscription tab and select "Request Cancellation." You must submit the cancellation request at least 60 days before the start of your next billing cycle.
• Email: Send a cancellation request to [email protected] and include your company name, account or billing ID (if available), the subscription plan, and the date you want cancellation to take effect. Keep a copy of your sent email and any replies as proof.
• App Store or Google Play: Concord’s documentation does not provide App Store or Google Play cancellation instructions; the official process requires the web/email method described above.
• Phone or postal request: Some local Concord entities or reseller arrangements may accept phone or mailed cancellation notices; these are not described in the official help resources. If you use phone/post, follow up immediately by email and retain proof of the request.

What happens when you cancel

When Concord receives and accepts a valid cancellation request, your subscription will not renew at the next renewal date. You generally retain access to your account and its features through the end of the current Subscription Term. Concord’s policies indicate the final invoice will cover the full current Subscription Term even if you cancel before the term ends. You should export or back up any documents or data you need before the end of your access period.

Will I get a refund?

Concord’s published policies state that refunds or credits are not issued for early termination, unused time, or partial months, except where required by applicable law. Your final invoice will generally cover the full current Subscription Term even after cancellation. The Terms of Service do include an exception: if Concord terminates the agreement under certain provisions, Concord may refund any prepaid fees for the remainder of the ongoing Subscription Term. There is no explicit 14-day cancellation or refund right referenced in the available Concord materials.

Concord plans and pricing

Note: Pricing is listed in USD; Concord does not provide specific CAD pricing in the available materials. Local CAD charges depend on the USD - CAD exchange rate and your billing provider.

Your consumer rights in Canada

The materials provided by Concord do not reference an explicit statutory 14‑day cancellation or refund right. In Canada, consumer protections vary by province and by the type of product or service; some jurisdictions provide remedies for unfair practices or require certain disclosures. Where Concord’s policy declines refunds, Canadian law may still provide rights in specific circumstances (for example, misrepresentation or prohibited business practices). If you believe your consumer rights have been breached, consider contacting your provincial consumer protection office or seeking independent legal advice.

Customer experiences

Public reviews of Concord show many positive comments - a 4.6‑star average on Capterra from several hundred reviews praising ease of use, quick signing and good customer service. Some Trustpilot reviews for related Concord services (such as Concord Commission Advance) note fast processing and reasonable fees. Negative feedback includes reports of limitations in template editing, confusing status features, and some one‑star usability complaints. There is limited Canada‑specific review data for the core Concord contract service in the available sources.

Documentation checklist

• Company name and account/billing ID (if available)
• Registered account email and username
• Subscription plan name and current Subscription Term dates
• Date and method of the cancellation request
• Copies/screenshots of confirmation pages, emails, or support replies
• Copies of the most recent invoices and payment receipts

Common mistakes

Frequently made errors include missing the required cancellation window (Concord requires at least 60 days’ notice before the next billing cycle), assuming App Store or Google Play cancellation will stop a directly billed Concord subscription, and expecting a refund for unused time despite Concord’s no‑refund policy. Others fail to retain written proof of cancellation or neglect to confirm that the cancellation was accepted, which makes dispute resolution harder.

Comparative recap

After cancelling

After you submit a cancellation request, keep copies of all correspondence and check your account for confirmation and the final invoice. Export any contracts, templates or documents you need before access ends. If you have questions or do not see confirmation, follow up with [email protected]. For more information, consult Concord’s Help Center and Terms of Service pages: https://www.concord.app/help and https://www.concord.app/terms.

Address

Concord (local contact information listed in available notes): 2 Thorncliffe Park Drive, Unit #34, Toronto, ON M4H 1H2, Canada. For official support, email [email protected]. A direct phone number was not provided in the official cancellation materials; if you find a local phone contact, follow up by email and retain proof of your cancellation request.