Usługa rozwiązania Nr 1 w Canada
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Confidentialvpn.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Confidentialvpn: Easy Method
What is Confidentialvpn
ConfidentialVPN is a virtual private network service provider that offers encrypted internet connections and privacy features for users. It markets itself as a tool to protect online activity and bypass geographic restrictions, but publishes limited public information about its customer service and refund policies.
How to cancel Confidentialvpn
Because ConfidentialVPN does not publish detailed cancellation procedures publicly, the safest approach is to request cancellation in writing and keep records. Use the account area first if you have a membership dashboard, and follow up by contacting the provider directly. If you cannot find an account cancellation button, use the support email listed by the company.
- Log in to your ConfidentialVPN account and look for a subscription or membership section. If a “Cancel subscription” or “Manage subscription” option exists, follow those on-screen steps and save any confirmation messages.
- If no dashboard cancellation is available, email support@confidentialvpn.net from the email address tied to your account. Clearly state your request to cancel the subscription, include your account or order number, the email used to sign up, and the date you want the cancellation to take effect. Ask for written confirmation and a record of any refund decision.
- If the membership page offers a call option, try that feature from your logged-in account; note that no public phone number is published, so the call option may be the only telephony route.
- Keep copies of sent emails, screenshots of account pages, and any response from the provider. If you paid by card and do not get a satisfactory response, consider contacting your card issuer to dispute recurring charges after you have documentation of your cancellation attempt.
What happens when you cancel
When you cancel, outcomes can vary by provider. Common possibilities are: access may continue until the end of the paid billing period even after cancellation, or access may end immediately if the provider’s policy is set that way. Automatic renewals should stop after successful cancellation, but you should confirm this in writing.
ConfidentialVPN’s public information about data retention and account deletion is limited; therefore, assume the company may retain account and transaction records for some time. After cancelling, uninstall apps, remove saved profiles, and change any passwords you used with the service to limit ongoing access.
Will I get a refund?
Refund eligibility depends on the provider’s terms of service and the payment method used. Because ConfidentialVPN does not publish a clear refund policy publicly, refunds are not guaranteed and are determined case by case. If you believe you are entitled to a refund (for example, a mistaken or duplicate charge or a refund window stated at purchase), request it in writing to support@confidentialvpn.net and keep the provider’s written response.
If the company refuses a refund or does not respond, you can escalate by filing a dispute with the payment provider (credit/debit card issuer, PayPal, etc.). For unauthorized charges you did not approve, banks and card issuers generally offer chargeback remedies; act promptly, as dispute windows are time-limited.
Confidentialvpn plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is largely administered at the provincial and territorial level, and rights regarding digital subscriptions and refunds can vary. There is no single federal “cooling-off” rule that guarantees a refund for online digital services across all provinces. However, consumers are protected from deceptive practices and may rely on provincial consumer protection statutes that require clear disclosure of terms and automatic renewal details.
If you experience unauthorized charges, Canadian banks and card networks provide dispute and chargeback mechanisms that can result in a refund if you can show the charge was unauthorized or you attempted but could not secure a contractual refund. If a provider does not respond to reasonable refund requests, contact your payment provider and your provincial consumer protection office for guidance.
Customer experiences
Public reviews and verified customer feedback for ConfidentialVPN are limited. In general, users of VPN providers praise reliable connections and straightforward refund processes, while complaints commonly focus on unclear cancellation steps, difficulty contacting support, and slow or denied refunds. For ConfidentialVPN specifically, limited contact channels (email and a membership page call feature with no public phone number) and the absence of a published postal address are points that often generate customer concern.
Documentation checklist
- Account email and username, order number or receipt, payment method details and transaction dates, screenshots of account/subscription pages, copies of all emails sent and received (especially the cancellation request and any replies), dates and times of any calls or attempts, and bank or card statements showing charges.
Common mistakes
Common errors include assuming uninstalling the app cancels the subscription (uninstalling does not stop billing), failing to get written confirmation of cancellation, and waiting too long to act after noticing an unwanted charge. Another frequent mistake is contacting the wrong support channel or using a different email than the one on file, which can delay verification of your request.
Example: uninstalling the VPN app from your device but not cancelling the subscription through the account dashboard or support email can result in ongoing charges. Example: emailing from an alternate address instead of the account email can slow resolution because the provider must verify account ownership.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support (support@confidentialvpn.net) | Possible, depends on provider policy and documentation provided | Moderate - requires clear written request and follow-up |
| Call option on membership page (no public number) | Possible, varies by agent and system | Variable - may be difficult if the feature is unreliable or unavailable |
| Account/website dashboard cancellation | Possible and often fastest if available | Easy - Moderate - depends on whether a self-service cancel option exists |
| Bank or card dispute / chargeback | Likely for unauthorized or clearly erroneous charges if you provide evidence | Moderate - High - requires documentation and adherence to time limits |
After cancelling
After you cancel, watch your bank and card statements for continued charges and preserve all correspondence until the situation is fully resolved. If you receive written confirmation of cancellation, save it. Remove the VPN app and any stored credentials from your devices and change passwords used with the service. If you do not receive confirmation or a promised refund, escalate to your payment provider and, if necessary, file a complaint with your provincial consumer protection office.
Helpful resources: Government of Canada consumer information (https://www.canada.ca/en/services/business/consumer.html) and the Office of the Privacy Commissioner of Canada for data/privacy concerns (https://www.priv.gc.ca/en/).
Address
No valid postal or physical address for ConfidentialVPN in Canada or elsewhere was found in the available information. The only published contact method appears to be email: support@confidentialvpn.net. The membership page lists a call option but provides no public telephone number. If you need to send formal correspondence, document your emailed cancellation request and consider contacting your payment provider for further steps if you do not receive confirmation.