Uppsägningstjänst Nr 1 i Iceland
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Crayo.Ai.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancellation Crayo.Ai: Easy Method
What is Crayo.Ai
Crayo.Ai is a subscription-based AI video and media creation service that offers tiered plans for generating videos, voiceovers, and images. It is available via a web dashboard (crayo.ai) and through mobile app stores; web subscriptions use USD pricing with annual-billing discounts, while iOS in-app purchases appear in CAD and may differ from the web feature set.
How to cancel Crayo.Ai
- Web (recommended): Sign in at crayo.ai, go to Profile → Settings, and press the red “Cancel” button. Your access remains active until the end of the current billing cycle and no further payments will be collected. If you bought the subscription in an app store, cancel via that store (see App Store / Google Play below).
- App Store / Google Play: Crayo.Ai provides no vendor-specific in-app cancellation instructions; you must use Apple’s or Google’s standard subscription-management tools in your device settings or the App Store / Google Play subscriptions screen.
- If you lose account access or experience problems canceling, contact Crayo.Ai support; user reports show support can often assist with billing or access issues.
What happens when you cancel
When you cancel through the dashboard, your subscription remains active until the end of the paid billing period; the subscription will not renew and no further charges will be taken. Crayo.Ai’s handling of your account data after cancellation follows its data and retention policies: some data may be retained for account reactivation, analytics, or legal reasons, or may be deletable on request per the provider’s stated policy.
Will I get a refund?
Crayo.Ai’s stated refund policy is strict: all sales are final and refunds are not offered once a transaction completes. That is the vendor policy and applies to web and in-app purchases. However, Canadian consumer-protection law can provide exceptions in limited circumstances - for example if the service is defective, materially mis-described, or if unsolicited services were provided - and remedies may be available through consumer-protection bodies or payment-dispute processes. These legal exceptions are fact-specific and not the same as a vendor-issued refund for change of mind.
Crayo.Ai plans and pricing
| Plan | Price (approx. CAD) | Billing period | Key features |
|---|---|---|---|
| Hobby (annual, web) | approx. C$18 - C$19/month | Monthly (billed annually) | 50 videos, 40 min export, 30 min voiceover, 100 AI images |
| Clipper (annual, web) | approx. C$37 - C$38/month | Monthly (billed annually) | 150 videos, 2 hours export, 120 min voiceover, 300 AI images |
| Pro (annual, web) | approx. C$75 - C$78/month | Monthly (billed annually) | 250 videos, 3 hours export, 180 min voiceover, 500 AI images |
| App Store Weekly (iOS) | C$14.99/week | Weekly (iOS in-app) | AI videos (mobile features) |
| App Store Monthly (iOS) | C$19.99/month | Monthly (iOS in-app) | AI videos (mobile features) |
| App Store Yearly (iOS) | C$190.00/year | Yearly (iOS in-app) | AI videos (mobile features) |
Your consumer rights in Canada
Under Canadian consumer-protection law there is generally no automatic right to a refund or a 14‑day cooling-off period for digital services once the service or digital content has been accessed or commenced. Vendors are not required to accept returns for change-of-mind on digital subscriptions; refunds are usually governed by the seller’s stated policy unless the product is defective, materially mis-described, or unsolicited. If you believe Crayo.Ai has failed to deliver the service as represented or provided unsolicited services, you may have remedies through provincial consumer-protection offices, your payment provider, or dispute resolution processes.
Customer experiences
User feedback is mixed. Many customers praise Crayo.Ai’s support staff for being responsive and helpful in resolving billing or access problems, with several comments noting fast, effective assistance. Negative reports include accidental or duplicate charges, difficulty cancelling in some cases (especially when account access was lost), and complaints about bugs, slow performance, or limited functionality compared with free alternatives. A number of users express frustration with the no-refund policy when they felt the product did not meet expectations.
Documentation checklist
- Account email and username, last 4 digits of the payment card used, subscription date, order/receipt number or invoice, screenshots of billing/transaction records, any correspondence with support (timestamps), and device/app store receipts if purchased via Apple or Google.
Common mistakes
Common mistakes include assuming mobile-app purchases can be cancelled from the web dashboard (App Store and Google Play subscriptions must be managed through the respective stores), neglecting to keep email receipts and order numbers (which slows down support or payment disputes), and cancelling mid-cycle without realizing access remains until the period ends. Another frequent issue is expecting refunds for change of mind; Crayo.Ai’s policy is no refunds, so relying on a future refund for accidental purchases is risky.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web dashboard (crayo.ai) | No (vendor policy: all sales final; limited legal exceptions may apply) | Low - straightforward cancel button in Settings; access continues until period end |
| App Store / Google Play | No (vendor policy applies; refunds handled by app store/payment provider; legal exceptions may apply) | Medium - must use Apple/Google subscription management and/or contact store support for billing disputes |
After cancelling
After you cancel, keep your confirmation (screenshot or email) and monitor your payment method to ensure no further charges occur. If you need help or cannot cancel because you no longer have account access, contact Crayo.Ai support for assistance. For app-store purchases, use Apple or Google support channels for refund requests or subscription management disputes. For information about consumer rights or to file a complaint, consult your provincial consumer-protection office or federal resources.
Helpful links: Crayo.AI, Manage subscriptions on your iPhone, iPad, or iPod touch (Apple), Manage subscriptions & purchases on Google Play, Competition Bureau Canada.
Address
Withheld for Privacy ehf, Kalkofnsvegur 2, Reykjavik, Capital Region, 101, Iceland