Cancellation Cronometer: Easy Method

What is Cronometer

Cronometer is a nutrition-tracking app and web service that records calories, macronutrients and micronutrients, and offers premium features (Cronometer Gold) such as advanced charts and item repeats. It is used by people tracking detailed nutrition data and is Canadian‑based.

How to cancel Cronometer

• Web: Log in at cronometer.com → More tab → Account → Subscriptions → select “Do Not Auto‑Renew.”
• iOS (App Store): On iPhone/iPad, open Settings → tap your Apple ID → Media & Purchases → Subscriptions → select Cronometer → Cancel subscription from there.
• Android (Google Play): Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → choose Cronometer → Cancel subscription.
• By letter: You can also send written cancellation by registered mail (raccomandata A/R) to Cronometer’s Canadian address (see Address section below). Keep proof of posting and tracking number.

What happens when you cancel

When you cancel a recurring Cronometer subscription, cancellation generally prevents future renewals but does not automatically delete your account or past data. You will typically retain access to any paid features until the end of the current paid period. Your profile, logs and data remain in your account unless you delete them separately.

Will I get a refund?

Cronometer’s Terms of Service state that fees for Premium Services are non‑refundable on cancellation or termination except potentially on a case‑by‑case basis if you request a refund. The Terms also say you have a right to cancel recurring arrangements in writing within seven (7) calendar days of entering into them and receive a full refund within thirty (30) days - however, if you have accessed, downloaded, installed or used the services, that withdrawal right is lost and fees become non‑refundable. In practice, refunds are not guaranteed; if you believe you qualify for a refund (for example under the 7‑day rule and you have not used the service), contact Cronometer support with proof of purchase and cancellation request.

Cronometer plans and pricing

Official Cronometer pricing on the website is displayed in USD (for example, US$10.99/month or US$79.99/year); some Canadian users report being billed in CAD (roughly C$69.99 - C$84.99) depending on App Store region and exchange rates. Exact amounts may vary with store settings and currency conversion.

Your consumer rights in Canada

According to Cronometer’s Terms of Service, you may cancel recurring arrangements in writing within seven (7) calendar days of entering into them and request a full refund within thirty (30) days - provided you have not accessed, downloaded, installed or used the services. If you have used the service, the Terms state that fees are non‑refundable and cancellation will only prevent future renewals. These are contractual terms; provincial consumer protection laws can vary and may provide additional rights depending on your province. If you believe an advertised refund or cancellation right has not been honoured, keep records and consider contacting your provincial consumer protection office for guidance.

Customer experiences

Users praise Cronometer for detailed and accurate micro‑nutrient tracking, and many value Gold features such as repeat items and advanced charts that improve consistency and motivation. Being Canadian‑based is noted positively by some users. On the other hand, negative feedback commonly mentions intrusive or frequent ads in the free version, occasional slowness in the app or web experience, gaps in certain restaurant or Canadian food entries, and user interface annoyances such as unit handling. Reviews are mixed but consistently highlight depth of nutrition data as the app’s core strength.

Documentation checklist

• Account email and username, purchase receipt or App Store/Google Play invoice, subscription start and renewal dates, and the store used (App Store / Google Play / Web).
• Screenshots of subscription status and receipts, confirmation of cancellation (if received), and any correspondence with Cronometer support.
• Registered mail tracking number and copy of the cancellation letter if you send one by post.

Common mistakes

Common mistakes include cancelling in the wrong place (for example cancelling the app instead of the subscription in the App Store or Google Play), assuming cancellation equals refund, and not saving proof of cancellation or receipts. Another frequent issue is continuing to be billed because auto‑renewal wasn’t disabled in the correct account/store - double‑check which platform (web, Apple, or Google) processed the original purchase. If you accessed the premium features before cancelling, expect that a refund is unlikely under Cronometer’s stated policy.

Comparative recap

After cancelling

After you cancel, keep your confirmation and receipts, and verify that auto‑renewal is disabled in the store that sold the subscription. If you need support or want to request a refund, contact Cronometer support and include copies of receipts and cancellation proof. Helpful resources: Cronometer main site cronometer.com, Apple support on managing subscriptions Apple subscriptions, Google Play help on subscriptions Google Play subscriptions, and Cronometer’s Terms of Service Terms of Service. Export your data from the app/web if you want a local copy before removing your account.

Address

Cronometer Software Inc., 413 2nd St. W. - PO Box 3270, Revelstoke, BC V0E 2S0, Canada