Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Crownbill
PO Box 5114
22403-5514 Fredericksburg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Crownbill service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Crownbill: Easy Method
What is Crownbill
Crownbill is a subscription-based billing service that appears on customer statements and can be linked to digital services or recurring charges. Public information from the provider is limited and there is no clearly published, detailed cancellation or refund policy on its official site. Users commonly encounter Crownbill as a merchant name on credit/debit card statements and may need to contact the provider or their payment platform to manage subscriptions.
How to cancel Crownbill
- Check the platform where you subscribed first: if you signed up via the Apple App Store or Google Play, open your subscriptions in your Apple ID or Google Play account and cancel there. If you signed up on Crownbill’s website, sign in to your account and look for subscription or billing settings.
- If you cannot cancel through the store or account settings, contact Crownbill support. Users have reported contacting support via email at support@crownbill.com, by phone at +1 855 614 0095, or via live chat where available. Keep records of any chat transcripts, message IDs or ticket numbers.
- If online methods fail or you receive no response, consider sending a written cancellation request by registered mail (see Address section below) and keep the return receipt as proof of delivery.
- If charges continue after cancellation attempts, contact your bank or card issuer to dispute unauthorized or recurring charges and ask them to stop future payments (chargeback or blocking recurring payments).
What happens when you cancel
Reportedly, cancellation may process immediately or take up to 24 hours to take effect. After cancellation is confirmed, access often remains until the end of the current billing period, unless the provider states otherwise. Crownbill’s public materials do not clearly state data retention policies; export or copy any important account or billing information before cancelling if you need records. Keep cancellation confirmations - emails, chat transcripts, screenshots - as proof.
Will I get a refund?
There is no publicly posted, formal refund policy for Crownbill on its website. In practice, refunds appear to be handled case-by-case: some users report manual refunds when support responds, while others report refusals or no response. If you believe a charge is unauthorized or incorrect, first contact Crownbill support with transaction details and a clear refund request. If the provider is unresponsive or refuses a refund you believe is warranted, you can escalate by disputing the charge with your card issuer or bank; banks may reverse unauthorized charges depending on their policies and the evidence provided.
Crownbill plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection does not generally include a universal statutory “cooling-off” period for digital subscriptions; rights depend on contract terms and provincial consumer protection laws. You have protections against unauthorized charges and unfair business practices, and you can dispute incorrect or unauthorized charges through your card issuer. Provincial consumer protection offices and the Financial Consumer Agency of Canada (FCAC) can provide guidance on recurring payments and complaints. This guide is informational and not legal advice; for complex disputes consider seeking independent legal advice.
Customer experiences
Online reviews about Crownbill are mixed but tend toward negative in some public complaint forums. Multiple users report difficulty cancelling subscriptions and describe needing repeated outreach to support; some reviewers on Trustpilot and Sitejabber report being unable to stop charges or obtain refunds. There are also reports of unexpected charges appearing without a clear signup. Third-party how-to guides document inconsistent cancellation and refund outcomes and recommend saving detailed transaction evidence and escalating to banks when necessary. See community resources such as JoinChargeback’s Crownbill cancellation guide for user-submitted experiences and steps.
Documentation checklist
- Transaction date, amount, and the card used (from your bank/statement)
- Screenshots of the charge on your statement and any Crownbill account/billing screens
- Email confirmations, receipts, or subscription confirmation messages
- Any chat transcripts, support ticket numbers, or phone call notes (with dates and names if available)
- Correspondence sent and received (copies of emails, registered mail proof)
Common mistakes
Common errors include assuming deleting the app cancels the subscription (it does not), failing to check subscription management in the App Store or Google Play, not saving cancellation confirmation, and waiting too long to contact the card issuer after repeated failed cancellation attempts. For example, a user who removes the app but does not cancel the subscription in their Apple or Google account may continue to be billed. Another frequent issue is relying only on a single chat message without capturing the transcript or ticket number, which makes proving cancellation attempts harder if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store / Google Play subscription | Possible under store refund policies; subject to Apple/Google review | Low - Moderate (use store subscription management) |
| Web / Crownbill direct support | Unclear - refunds may be manual and handled case-by-case | Moderate - High (users report inconsistent responses) |
| Credit/debit card dispute through issuer | Possible for unauthorized or billing errors; outcome depends on bank evidence | Moderate - High (process may take time and require documentation) |
After cancelling
After you cancel, save any confirmation and monitor your bank or card statements for subsequent charges for at least one billing cycle. If charges continue, contact Crownbill support again with your cancellation proof, then open a dispute with your card issuer if necessary. For additional guidance or community reports, you can consult JoinChargeback’s cancellation guide, refund tips at JoinChargeback refund help, and public reviews on Trustpilot and Sitejabber. If you believe charges are fraudulent, contact your bank immediately to request a block or reversal and consider filing a complaint with your provincial consumer protection agency.
Address
Users have shared this mailing address for written requests (no official postal cancellation address is publicly listed by Crownbill):
PO Box 5114
Fredericksburg, VA 22403‑5514, USA
If you send cancellation or refund requests by mail, use registered/recorded delivery (return receipt) and keep copies of everything for your records.