Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Curable
201 Milwaukee Street
80206 Denver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Curable service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Curable: Easy Method
What is Curable
Curable is a digital health app and program focused on helping people manage chronic pain through education, guided exercises, and behavior-change techniques. It offers subscription plans through its website, Google Play and Apple App Store, and also provides paid Virtual Program sessions for personalized services.
How to cancel Curable
- Web: Log in at the Curable website and follow the account/subscription instructions, or email support@curablehealth.com asking to cancel. Cancellation is typically effective at the end of your current billing period.
- Google Play: Open the Google Play Store app, go to Menu → Subscriptions, find Curable and choose Cancel subscription; or cancel via the Curable website if your subscription was started there.
- App Store (iOS): Cancel via Apple by opening Settings → your name → Subscriptions, select Curable and Cancel Subscription. Apple handles iOS subscription management and refunds follow Apple’s process.
- Virtual Program session: Cancel using the service instructions you were given for the session or email Curable support. Note that cancelling less than 24 hours before a planned session or failing to attend may incur a cancellation fee.
- By mail (for account closure or arbitration opt-out notices): send a registered/certified letter to Curable Inc., 201 Milwaukee Street, Denver, Colorado 80206. For certified delivery requirements (for example, arbitration opt-out), use registered/return‑receipt mail and keep proof of delivery.
What happens when you cancel
When you cancel a Curable subscription it generally remains active until the end of your current billing period; you retain access through that date. Curable’s policy states fees already paid are non‑refundable and the company does not provide prorated credits after cancellation except where required by law. For Virtual Program services, fees paid for sessions are treated separately and may be non‑refundable, particularly if a late cancellation or no‑show policy applies. Curable and app stores may retain your account data in accordance with their privacy policies; if you need data deletion, contact support for their data‑removal procedures.
Will I get a refund?
Refund eligibility depends on how you purchased your Curable subscription. If you subscribed on the web or via Google Play and this is an initial subscription, Curable offers a 30‑day money‑back guarantee if you don’t find hope for relief. If you purchased an in‑app subscription through Apple (iOS), refunds are handled at Apple’s discretion and are typically limited to Apple’s standard ~14‑day window for in‑app purchases. Virtual Program service fees are generally non‑refundable and Curable’s stated policy is that fees already paid are non‑refundable and no prorated credits will be issued, except as required by law. If you believe you qualify for a refund, contact support@curablehealth.com and include proof of purchase and details; for App Store purchases you must request refunds through Apple.
Curable plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly (in‑app purchase) | C$14.99 | Monthly | Full in‑app access (auto‑renewing subscription) |
| Annual / Full‑access (Curable) | C$129.99 | Annual | Full in‑app access billed annually (approx. C$10.83/month) |
| Premium Curable bundle | C$499.99 | One‑time / Lifetime or premium bundle | Higher‑tier bundle (likely lifetime or extensive access; details unspecified) |
Your consumer rights in Canada
Canadian consumer protections for digital subscriptions do not create an automatic 14‑day cooling‑off period that overrides Curable’s stated policies. Curable’s own web and Google Play promise of a 30‑day money‑back guarantee applies to initial subscriptions, and Apple’s refund policies apply separately to iOS in‑app purchases. If you believe a merchant’s practices contravene Canadian consumer protection laws (for example, unfair renewal notices or billing practices), you can seek advice from provincial consumer protection authorities or your payment provider. Keep documentation of charges and cancellation attempts if you need to escalate.
Customer experiences
User reviews are mixed. Some customers report prompt, helpful customer service and quick cancellations. Others report difficulty obtaining refunds or unexpected recurring charges and describe long disputes before resolution. A few reports note that Curable ultimately provided a prorated refund after escalation. These mixed experiences mean it’s important to follow the documented cancellation steps, keep receipts and confirmation messages, and monitor your bank or card statements after cancelling.
Documentation checklist
- Account email and username used with Curable
- Order confirmation or receipt (web, Google Play, or App Store transaction ID)
- Subscription confirmation screenshot or subscription settings showing renewal
- Dates/times of cancellation attempts, support emails and any replies
- Credit card or bank statement entries showing the charge(s)
- If applicable, Virtual Program session booking confirmation and any cancellation policy information
- Proof of registered/certified mail delivery if you send postal cancellation or arbitration opt‑out
Common mistakes
Several common errors can delay or prevent successful cancellation. One frequent mistake is cancelling only inside the app without confirming the app‑store subscription was cancelled - App Store or Google Play subscriptions often require cancellation through their subscription settings. Another is assuming you will receive a prorated refund; Curable’s policy generally does not provide prorated credits. Users also sometimes miss the 24‑hour window for Virtual Program sessions and incur cancellation fees. Finally, failing to save confirmation emails or screenshots can make it harder to prove you cancelled if a billing dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Curable account) | 30‑day money‑back guarantee for initial subscriptions; otherwise fees generally non‑refundable | Low - cancel via account or email support@curablehealth.com |
| Google Play | Initial subscriptions via Google Play eligible for Curable’s 30‑day guarantee when applicable; refunds otherwise per Google Play policies | Low - cancel in Google Play Store subscriptions |
| App Store (iOS) | Refunds at Apple’s discretion, typically within Apple’s ~14‑day window | Low‑to‑Moderate - managed via Apple account and Apple support |
| Virtual Program session | Generally non‑refundable; late cancellations/no‑shows may incur fees | Varies - may require contacting support; watch 24‑hour cancellation rules |
After cancelling
After you cancel, save any cancellation confirmation emails or screenshots showing subscription status. Monitor your bank or card statement for subsequent charges and contact your payment provider to dispute unauthorized charges if they occur. For help, contact Curable support at support@curablehealth.com or visit the Curable website at https://www.curablehealth.com. For platform‑specific instructions see Google Play subscription help at Google Play subscriptions and Apple’s subscription support at Apple subscriptions. If you need to send registered mail (for account closure or arbitration opt‑out), keep a copy of the letter and proof of registered delivery.
Address
Curable Inc., 201 Milwaukee Street, Denver, Colorado 80206