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I hereby notify you of my decision to terminate the contract relating to the Dashlane service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dashlane: Easy Method
What is Dashlane
Dashlane is a password manager and digital security service that stores and autofills passwords, offers secure sharing, dark web monitoring, a VPN, and other account-protection features. It is available as a web app and as mobile apps distributed through the Apple App Store and Google Play Store.
How to cancel Dashlane
- Via Dashlane website (web app): sign in at the Dashlane website, go to My Account → Subscription → Cancel subscription. You will retain premium access until the end of your billing period, but the subscription will not renew. See Dashlane Terms: dashlane.com.
- Via Apple App Store (iOS): cancel through Apple’s subscription settings on your device: Settings → Apple ID → Subscriptions → Dashlane → Cancel. Apple handles billing and refunds for App Store purchases.
- Via Google Play Store (Android): cancel via Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel. Google handles billing and refunds for Play Store purchases.
What happens when you cancel
When you cancel a paid Dashlane subscription, you retain the paid features until the end of your current billing period; the subscription will not auto‑renew. Cancelling does not automatically delete your Dashlane account or its stored data - your vault remains accessible under the plan’s access rules unless you choose to delete the account. If you remove or delete your account, Dashlane’s support notes that deletion permanently erases data and will prevent future recovery, so export any data you need before deleting.
Will I get a refund?
Refund eligibility depends on how you purchased Dashlane and the timing. For purchases made on Dashlane’s website with a credit card, Dashlane’s Terms allow a full refund if you cancel and request it within 30 days of purchase or renewal; refunds are typically processed within 3 - 5 business days. PayPal purchases via the website require contacting Dashlane support with your PayPal invoice number to request a refund. Purchases made through Google Play or the Apple App Store are subject to Google’s and Apple’s refund processes: for Google Play purchases you can request a refund via Dashlane support (provide your Google account and transaction ID), while App Store refunds must be requested directly from Apple through Apple’s “Report a Problem” system. Outside the 30‑day annual window, Dashlane’s Terms generally do not provide pro‑rata refunds for unused portions; monthly plans are typically non‑refundable.
Dashlane plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (1-year, via Apple App Store Canada) | C$79.99 | Annual | Unlimited devices, passwords, VPN, dark web monitoring, phishing protection, secure sharing, passwordless login |
| Premium Family (via Apple App Store Canada) | C$118.99 | Annual | All Premium features for up to 10 accounts (VPN for admin only) |
Your consumer rights in Canada
Under Dashlane’s stated Terms, annual subscriptions may be refunded within 30 days; monthly subscriptions are generally not refundable. Purchases made through the Apple App Store or Google Play are governed by Apple’s and Google’s store policies, so refund requests for those purchases are handled through the respective store. Canadian consumer protection statutes vary by province and sometimes provide additional protections for unfair business practices, but eligibility and processes depend on the nature of the purchase and provincial law. As a practical step, keep receipts and transaction IDs and contact the merchant (Dashlane) or the platform (Apple/Google) promptly if you believe a billing error or unfair practice has occurred. If you decide to delete your Dashlane account, note that deletion permanently erases your vault and may limit any future account or refund assistance; export your data beforehand.
Customer experiences
Users report a mix of positive and negative experiences. Positive feedback highlights strong security, ease of use, useful family-sharing features, and helpful password sharing for business use. Negative feedback often revolves around billing and support: complaints include difficulty with account recovery and lockouts, dissatisfaction with chatbot or support responses, perceived opacity around subscription and auto‑renewal handling, and frustrations about accessing vault data after subscription changes. Some users report long support response times for store-based purchases and frustration over having to go through store refund processes.
Documentation checklist
- Account email and username; screenshots of your Dashlane subscription page (My Account → Subscription)
- Order receipt or confirmation email and transaction ID (credit card, PayPal, Google Play, or App Store receipt)
- PayPal invoice number (if paid via PayPal) or Google/Apple transaction ID
- Copies of any support requests and chatbot transcripts, with dates and ticket numbers
- Evidence of attempted cancellation (screenshots) and confirmation messages or emails
Common mistakes
Users commonly try to cancel in the wrong place - for example, cancelling inside the Dashlane app when the purchase was made through Apple or Google; store purchases must be cancelled through the App Store or Play Store. Another frequent mistake is assuming cancelling immediately removes all access or triggers an automatic refund; cancelling typically stops renewal but leaves access until the billing period ends and refunds follow Dashlane’s or the store’s policies. Also, deleting your account before exporting your passwords can permanently erase data, so always export or back up your vault before account deletion.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (web app) - credit card / PayPal | Full refund if requested within 30 days (credit card); PayPal refunds via support with invoice number | Low to medium - straightforward within 30 days; contact support after that |
| Apple App Store (iOS) | Refunds handled by Apple via “Report a Problem” | Medium - Apple process required; Dashlane cannot directly issue App Store refunds |
| Google Play Store (Android) | Refunds handled via Google/through Dashlane support with Google transaction details | Medium to high - users report long response times and variable outcomes |
After cancelling
After you cancel, keep any confirmation emails and check that auto‑renewal is disabled in the place you cancelled (Dashlane account settings, Apple subscriptions, or Google Play subscriptions). If you paid via the website and want a refund within 30 days, contact Dashlane support and provide your transaction details: Get a refund. For App Store refunds use Apple’s Report a Problem system; for Play Store purchases, have your Google transaction ID ready when contacting support. If you plan to stop using the service, export your passwords and data before deleting your account: Delete your Dashlane account and data. For general terms, see Dashlane’s Terms of Service: dashlane.com.
Address
For legal notices (registered mail or overnight courier), Dashlane’s legal department address is: Dashlane SAS, Département Juridique, 21 rue Pierre Picard, 1er étage, Paris 75018, France. If you are sending a formal legal notice and you are located in France, use the Paris address; otherwise the appropriate U.S. address applies for legal notices.