Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Dbm
Via Alessandria 129
00198 Roma
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dbm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dbm: Easy Method
What is Dbm
Dbm refers to the Digital Business Manager product family and related services, which can include online courses, subscription-based access to digital services, and physical hardware items (for example, mounting kits and bases sold under the “DBM” label). Depending on how you subscribed or purchased - through the Apple App Store, Google Play, or directly on a website - billing, cancellation and refund handling are managed by the channel you used to buy the service or item.
How to cancel Dbm
- Apple App Store: Open your Apple ID subscription settings on iPhone, iPad or Mac (or use the App Store app), find the Dbm subscription and cancel from your Apple ID Subscriptions. Apple handles billing and cancellation directly; you cannot cancel an App Store subscription from Dbm’s website or from within the app. Manage subscriptions (Apple).
- Google Play: Open the Google Play Store app or visit the Google Play website, go to Payments & subscriptions → Subscriptions, locate the Dbm subscription and cancel. Uninstalling the app will not stop the subscription. Manage subscriptions (Google Play).
- Web (direct purchase): Sign in to your account on the provider’s website, go to My account → Manage subscription (or similar), and choose Cancel renewal. Do not rely on app-store workflows for web purchases; cancellation must be done via the provider’s account area.
What happens when you cancel
When you cancel a paid subscription the specific effect depends on where you purchased it. If you cancel an App Store or Google Play subscription, the store will stop future renewals and you typically keep access until the end of the current paid period. For web-purchased subscriptions, the provider’s cancellation flow determines whether access ends immediately or at the end of the paid period - check the provider’s account page for details.
Billing stops for future periods after cancellation, but previously billed charges are not automatically reversed; refunds (if any) must be requested through the channel that took the payment. Also expect providers to retain account data for a period after cancellation per their privacy and data-retention policies; contact support if you need data removed.
Will I get a refund?
Refunds depend on the purchase channel and the product. App Store and Google Play refunds are handled by Apple and Google respectively and are granted at their discretion - you must request them via the stores’ refund processes. For web purchases, some products may carry a money-back guarantee: for example, the Digital Business Manager Bootcamp course is reported to offer a 14-day no-questions-asked refund, while other offerings (such as “Mini-DBM for a Week Challenge”, “Elevated DBM Mastermind” or shop items) are stated as non-refundable. Always check the specific product terms before purchasing.
Dbm plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| DBM‑1000‑03 mounting kit | C$11.68 | One-time | Havis mounting kit, limited availability |
| DBM‑1000‑04 mounting kit | C$11.67 | One-time | Havis mounting kit, limited availability |
| DBM‑1100‑KS‑0304 mounting base | C$107.25 | One-time | Havis DBM base, VESA compatible |
Your consumer rights in Canada
In Canada, federal and provincial consumer protection frameworks provide buyers with certain rights for online and direct-from-vendor purchases, including cooling-off or withdrawal rights in some cases. For web-based purchases there is commonly a 14-day right of withdrawal for distance contracts unless the seller explicitly excludes it in the terms; some providers honour that right for specific products (for example, a 14-day money-back guarantee on a course). Purchases made through Apple or Google are governed by those platform providers’ policies rather than by the vendor’s own refund terms, so refund decisions for app-store transactions are made by Apple or Google through their support procedures.
Customer experiences
Reported customer experiences are mixed. Positive feedback highlights that the Digital Business Manager Bootcamp offers a clear 14-day, no-questions-asked refund for that course, which many users find reassuring. On the other hand, customers note that other DBM offerings (such as short challenges, masterminds or shop items) are explicitly non-refundable, which can disappoint buyers expecting a universal refund policy. Experience also shows that attempting to cancel or request a refund through the wrong channel (for example, asking the vendor to cancel an App Store subscription) causes delays.
Documentation checklist
- Order confirmation or receipt (email or screenshot), transaction date, and order number
- Account email and user ID used to subscribe
- Proof of payment (credit card statement, Apple receipt, Google Play receipt)
- Screenshot of the subscription listing in App Store / Google Play or provider account page
- Any communication with support (emails, chat transcripts) and the refund/cancellation request date
Common mistakes
Customers commonly uninstall the mobile app and assume the subscription was cancelled; uninstalling an app does not stop recurring billing - cancellation must be performed through the App Store, Google Play, or the provider’s website depending on where you purchased. Another frequent error is requesting a refund from the vendor when the purchase was billed by Apple or Google; platform purchases require using the store’s refund workflow. Finally, not saving receipts or order IDs makes refund and dispute resolution slower - always keep purchase records until billing and access are confirmed as closed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; request via Apple’s refund process (decided by Apple) | Moderate - manage via Apple ID subscriptions or Apple support |
| Google Play Store | Refunds handled by Google; request via Google Play support (decided by Google) | Moderate - manage via Google Play subscriptions or Google support |
| Website (direct purchase) | Depends on provider’s policy; some products (e.g., DBM Bootcamp) may have a 14-day guarantee | Easy to Moderate - cancel in account management; refund depends on provider |
After cancelling
After you cancel, confirm the cancellation in the account or subscription area and keep a screenshot or confirmation email showing the cancellation date and any end-of-access date. If you believe a refund is due, submit the request through the channel that took the payment: Apple’s reporting site for App Store purchases, Google Play support for Play purchases, or the provider’s support for web purchases. If you encounter problems that cannot be resolved through support, you may consider contacting your financial institution for a charge dispute or seeking consumer-protection guidance.
Helpful links:
Manage subscriptions (Apple) - and request a refund from Apple.
Manage subscriptions (Google Play) - and request a refund from Google Play.
Office of Consumer Affairs (Government of Canada) - general Canadian consumer rights and guidance for online purchases.
Address
To send formal correspondence, including registered letters when required, use the legal headquarters address and send via raccomandata A/R (registered mail with return receipt):
Via Alessandria 129, 00198 Roma, Italy