Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Debutify
1000 Boul Rosemont, 202
H2S 2A1 Montreal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Debutify service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Debutify: Easy Method
What is Debutify
Debutify is a commercial Shopify theme and app platform designed to simplify store setup and increase conversion rates through ready-made themes, built-in marketing features, and integrations. It is offered as a subscription service with different plan levels and add-on modules to extend functionality.
How to cancel Debutify
Cancellation procedures can differ depending on how you subscribed (directly via Debutify, through the Shopify App Store, or via another billing channel). Below are general steps to cancel most Debutify subscriptions; follow the one that matches your signup method and keep confirmation records.
- Sign in to the account where the subscription was created (Debutify dashboard at debutify.com or the Shopify admin if installed there).
- In the Debutify dashboard or the Shopify Apps section, locate the subscription or billing settings, choose the active plan, and select “Cancel” or “Downgrade” as provided.
- If you cannot cancel in-app, open a support ticket from Debutify Contact or the Help Center and request cancellation. Include your account email, store URL, and screenshots of your billing page.
- Keep the cancellation confirmation (email or on-screen confirmation). If you subscribed through Shopify, also verify that the app charge is cancelled in your Shopify admin under Settings > Billing > Apps and services.
- If required for legal or formal notice, send a registered mail or tracked notice to the company address listed in their policy and keep proof of delivery; also attach a copy to your support ticket.
What happens when you cancel
When you cancel a Debutify subscription, access to paid features tied to that plan will typically continue until the end of the current billing period and then cease. Your theme or app may revert to a free/limited mode if available; any premium add-ons will stop functioning after expiry of the paid period.
Automatic renewals will be stopped for the cancelled subscription, but you should verify your billing method (credit card, Shopify billing) to ensure no further charges are scheduled. Your account data - such as theme settings, customizations, and stored files - may remain in your Debutify account for a period determined by their data retention policy; if you need data removed immediately, request deletion through support and retain local backups before cancelling.
Will I get a refund?
Refund eligibility depends on Debutify’s stated refund policy, the channel you used to subscribe, and applicable consumer protections. Many SaaS subscriptions do not offer refunds for partial periods after a billing cycle starts, though exceptions sometimes apply for trials, billing errors, or where local consumer law requires a remedy. If you believe you are due a refund (for example, duplicate charges or charges after cancellation), contact Debutify support with clear documentation (receipts, screenshots) and request a refund.
If you paid through Shopify, refunds may need to be managed through Shopify’s billing and app charge process or by the app developer; you can also dispute a charge through your payment provider if you cannot resolve the issue directly. Typical processing times for a successful refund can vary; allow 7 - 14 business days for most card refunds, longer for some banks.
Debutify plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Basic | Varies | Varies |
| Pro | Varies | Varies |
| Enterprise / Custom | Varies | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of terms, including automatic renewal and cancellation procedures. Rights vary by province, but generally include protections against unfair business practices and requirements for clear contract terms. If automatic renewal was not adequately disclosed, provincial consumer protection authorities may require a refund or cancellation remedy.
You also have usual payment remedy options, such as contacting your card issuer to dispute unauthorized or incorrect charges. If a dispute cannot be resolved directly with the merchant, you can file a complaint with your provincial consumer protection office or the Competition Bureau for misleading practices. This information is general and not legal advice; for firm legal guidance, consult a lawyer or local consumer agency.
Customer experiences
Users report a mix of experiences with Debutify cancellations. Many customers find in-dashboard cancellation straightforward and receive confirmation emails promptly. Others report needing to contact support when their cancellation did not stop a renewal or when they were uncertain whether uninstalling the app had cancelled the subscription. A smaller share of users describe delays in responses or having to supply extra proof to process refunds or billing disputes.
Overall, common themes are the importance of cancelling before the renewal date, keeping records of confirmations, and communicating clearly with support if there is a billing discrepancy.
Documentation checklist
- Account email, store URL, subscription ID or invoice numbers, screenshots of billing and cancellation pages, date/time of cancellation, confirmation emails or on-screen confirmation, and correspondence with support.
Common mistakes
Customers often make avoidable errors such as assuming that uninstalling the Debutify app from Shopify cancels the billing - uninstalling an app and cancelling a subscription are not always the same action depending on billing method. Another common mistake is missing the renewal cutoff and cancelling after the billing cycle has already renewed, which can make refunds harder to obtain. Some users send informal messages without including necessary account identifiers, slowing the process; others direct refund requests to the wrong contact channel instead of the official support portal, which can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app cancellation (Debutify dashboard) | Varies - refunds possible only in specific cases or trial periods | Low - straightforward when supported in-dashboard |
| Support ticket / Email | Varies - depends on policy review and evidence provided | Moderate - may require follow-up and documentation |
| Registered mail / Formal notice | Varies - used for disputes or legal notices; refund not guaranteed | High - slower, more formal, may be required for unresolved disputes |
After cancelling
After you cancel, export or back up any theme settings, custom code, and reports you may need in future, and save cancellation confirmations and any correspondence. Monitor your payment method for unexpected charges and contact your bank or card issuer promptly if an unwanted renewal posts after cancellation.
Useful resources: Debutify main site (debutify.com), Debutify contact/support (debutify.com/contact), Debutify Help/Docs (help.debutify.com), and the Shopify App Store listing (apps.shopify.com/debutify). For disputes you cannot resolve, consult your payment provider or provincial consumer protection office for next steps.
Address
Debutify (refunds/returns policy contact): 1000 Boul Rosemont, 202, Montreal QC H2S 2A1, Canada. If you need to send a formal or registered notice, include your account details and keep proof of delivery; for questions about a separate corporate or legal address, contact Debutify support to confirm the correct recipient and mailing instructions before sending.