Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Deepstash
96 Mowat Ave
M6K 3M1 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deepstash service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Deepstash: Easy Method
What is Deepstash
Deepstash is a digital content and discovery platform that offers curated ideas, summaries, and tools for saving and organizing content. It provides a freemium model with a Pro subscription that unlocks features such as unlimited saves, offline access, and additional productivity tools.
How to cancel Deepstash
- Via web (deepstash.com): Sign in, go to Profile → Settings → Subscription and select the cancellation option. Cancellations are typically effective immediately but access often continues until the next billing date. For details see web guide.
- Via iOS (App Store): Open iOS Settings → Apple ID → Subscriptions → select Deepstash → Cancel. See App Store guide.
- Via Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Deepstash → Cancel Subscription. See Google Play guide.
- Via PayPal: Log into PayPal → Settings → Payments → Manage Automatic Payments → select Deepstash or Brainstash, Inc and cancel the recurring payment. See PayPal guidance.
What happens when you cancel
When you cancel a Deepstash subscription the provider commonly marks the subscription as cancelled immediately while allowing you continued access to Pro features until the next scheduled billing date. Your account and saved content typically remain available, but access to Pro-only features will end when the current paid period expires. Cancellation does not necessarily delete your account or data; you may need to request account deletion separately through the app or website.
Will I get a refund?
Deepstash’s publicly available terms and community reports do not present a clear, generous refund policy. The Terms of Service references dispute resolution and arbitration rather than an explicit refund entitlement. Independent guides and user reports indicate refunds are rarely granted and that refund requests are often unsuccessful. If you believe you were charged in error, you can request a refund from Deepstash support and also dispute the charge through your payment provider (Apple, Google, PayPal, or your bank), but success is not guaranteed.
Deepstash plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Annual (reported) | C$80.99 | Annual | Access to full Pro plan (unlimited saves, offline, ideas, etc.) |
| Pro Annual (USD converted) | approx. C$210 - C$244 | Annual | Equivalent to ~US$149 annual plan via USD conversion |
| Pro Monthly (USD priced) | C$26 (approx.) | Monthly | Typical US$14/month plan converted to CAD |
Official Canadian App Store prices are not consistently displayed. Many users report being charged in USD and billed in CAD after conversion and taxes. A 2024 report lists C$80.99/year as a Canadian annual price, but actual charges can vary by payment method and exchange rates.
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws can provide remedies for unfair business practices, misleading representations and certain e‑commerce transactions. There is no automatic nationwide 14‑day cooling‑off right for all digital subscriptions, but specific provincial rules or circumstances (misrepresentation, failure to disclose auto‑renewal, or breach of contract) could give you grounds to seek a refund or complaint. If Deepstash’s policies do not provide a refund, Canadian consumers may still pursue a complaint with consumer protection authorities, file a dispute through their card issuer, or use the platform-specific refund mechanisms (Apple/Google/PayPal). Enforcement and outcomes vary by province and by the facts of each case.
Customer experiences
Reports from users are mixed but lean negative regarding cancellations and refunds. Some users successfully cancel and retain access until the end of the paid period. However, multiple reviews and community writeups describe difficulties cancelling, confusing or deceptive in‑app flows, repeated billing after cancellation, and customer support that did not resolve refund requests. Independent chargeback or refund guides note refunds are rarely issued, while others report that successful resolution often required escalation through the payment provider or consumer complaint channels.
Documentation checklist
- Account email and username; proof of purchase (receipt or App Store/Google Play/PayPal transaction record); screenshots showing active subscription and cancellation steps; transaction IDs; dates and times of charges; copies of correspondence with Deepstash support; bank or card statements showing the charge; if sending mail, registered mail proof and tracking number.
Common mistakes
Common errors include cancelling in the wrong place (for example, cancelling an in‑app prompt but not the App Store or Google Play subscription), assuming cancellation triggers an immediate refund, and not saving cancellation confirmations or receipts. Another frequent issue is relying solely on an in‑app “cancel” button without checking the payment provider (Apple, Google, PayPal) for an active recurring payment. Users have also reported assuming that a cancelled subscription removes their account - account deletion is typically a separate action.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (deepstash.com) | Unlikely / Rare | Moderate (reports of confusing UI and delayed effect) |
| iOS (App Store) | Unlikely / Rare (request via Apple for App Store purchases) | Low - Moderate (use Apple subscriptions settings; Apple support may assist) |
| Android (Google Play) | Unlikely / Rare (request via Google Play for Play Store purchases) | Low - Moderate (use Google Play subscriptions settings; Google support may assist) |
| PayPal | Unlikely / Rare (can cancel automatic payment; refunds depend on merchant/PayPal) | Moderate (cancel recurring payment in PayPal; dispute via PayPal if necessary) |
After cancelling
After you cancel, keep records: screenshot the cancellation confirmation, save receipts and any messages from Deepstash, and check your bank or card statements for any further charges. If you are charged after cancellation, first contact Deepstash support and provide documentation; if there is no satisfactory response, escalate the matter to your payment provider (Apple, Google, PayPal, or your bank) to request a refund or file a dispute. Helpful links: Deepstash Pro info at deepstash.com/get-pro, an independent refund guide at joinchargeback.com, and community reviews at Trustpilot Canada.
Address
For registered‑mail correspondence (recommended if you need to escalate by post): 96 Mowat Ave, Toronto, ON M6K 3M1, Canada. Sending claims by tracked, registered mail (or using your provincial consumer complaint process) can help create a documented escalation trail.