Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Deepswap
ROOM 413, 4/F, Lucky Centre, 165-171 Wan Chai Road
Wan Chai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deepswap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Deepswap: Easy Method
What is Deepswap
Deepswap is a consumer-facing app and web service that provides AI-driven face swap and deepfake-style media editing tools. It is offered through in-app purchases on iOS and via a web account; features and credit bundles vary by purchase type and plan.
The app is commonly billed through the Apple App Store for iOS purchases (subscriptions and one-time packs), while web purchases are handled directly by Deepswap’s website and support channels.
How to cancel Deepswap
- Cancel subscriptions purchased through the iOS App Store: on your iPhone or iPad open Settings → tap your name → Subscriptions → find the Deepswap subscription → tap Cancel Subscription. You can also manage or cancel via the App Store account page.
- For one-time in-app packs on iOS (Starter, Standard, Pro, etc.), these are non-recurring purchases. To request a refund for a one-time purchase, use Apple’s Report a Problem or contact Apple Support.
- If you subscribed or bought a plan on Deepswap’s website, sign in to your Deepswap account, go to Account or Subscription settings and choose Cancel (if available). If no self-serve option exists, contact Deepswap support by email or their website contact form requesting cancellation and include your order details.
- If support responses are slow or you need formal notice, send a registered letter (raccomandata A/R) to Deepswap’s business address (see Address section) stating your request to cancel and any subscription/order identifiers. Keep a copy and the postal receipt/acknowledgement.
- Keep evidence of cancellation: screenshots of subscription settings showing cancellation, confirmation emails, and order receipts. If cancellation was through Apple, keep the subscription cancellation screen or Apple confirmation email.
What happens when you cancel
When you cancel a recurring subscription, the subscription will generally remain active until the end of the paid billing period. Auto-renewal will stop at the next renewal date - you typically retain access to paid features until that date.
One-time purchases (credit packs, lifetime access) are not recurring and do not require cancellation; they remain available per the purchase terms. If you cancel a web subscription, Deepswap may retain account data and usage history for a period as described in its privacy policy; request deletion separately if you require account removal.
Will I get a refund?
Refunds depend on where the purchase was made and the provider’s policy. Purchases made through the Apple App Store are handled by Apple; you must request refunds via Report a Problem or Apple Support. Apple evaluates refund requests case-by-case and can refund subscriptions or one-time purchases where appropriate.
For purchases made directly on Deepswap’s website, refunds are governed by Deepswap’s own terms of service and refund policy; outcomes vary. Exceptions that commonly improve chances of a refund include unauthorized transactions, duplicate charges, or billing errors. If you believe an error or unauthorized charge occurred, contact Deepswap support promptly and keep documentation.
Deepswap plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Starter Pack (In‑App Purchase, iOS App Store) | C$6.99 | One-time / Pack | Starter Pack includes a small amount of credits (unspecified). |
| Weekly Pro Features (In‑App Purchase) | C$9.99 | Weekly | Access to Pro Features for one week. |
| Standard Pack (In‑App Purchase) | C$12.99 | One-time / Pack | Standard Pack credits bundle. |
| Pro Pack (In‑App Purchase) | C$19.99 | One-time / Pack | Pro Pack credits bundle. |
| Extra Pack Pro (In‑App Purchase) | C$3.99 | One-time / Pack | Extra credits pack. |
| Unlimited Pack (In‑App Purchase) | C$49.99 | One-time / Pack | Unlimited credits bundle. |
| Deep Swap Annual (In‑App Purchase) | C$25.99 | Annual | Annual subscription for DeepSwap features. |
| Deep Swap Lifetime (In‑App Purchase) | C$39.99 | Lifetime | One-time purchase for lifetime access. |
Your consumer rights in Canada
Canadian consumer protection for digital goods varies by province, but general protections apply: businesses must not engage in misleading practices and must honor explicit contract terms. The Competition Bureau enforces laws against deceptive marketing; provincial consumer protection statutes may address unfair practices and cancellation rights.
If a charge is fraudulent or unauthorized, you can report it to your bank or card issuer and request a chargeback. For privacy concerns or data deletion requests, refer to the Office of the Privacy Commissioner of Canada (PIPEDA) guidance. Keep in mind that statutory rights and remedies differ by province, so you may wish to consult provincial consumer protection resources or seek legal advice for complex disputes.
Customer experiences
User reports commonly note that subscription management is easiest when the purchase is through Apple, because iOS exposes a clear “Subscriptions” interface; however, customers sometimes assume deleting the app cancels the subscription, which it does not. Requests for refunds via Apple often depend on Apple’s discretionary refund policies.
When purchases are made via the Deepswap website, customers report mixed outcomes: some receive quick cancellations and prorated refunds, while others face delays or require follow-up. Response times from support and the clarity of billing information are frequently cited in user feedback.
Documentation checklist
- Receipt or order confirmation (App Store receipt or Deepswap web invoice)
- Subscription ID, transaction ID, or order number
- Account email used for the purchase and screenshots of subscription status
- Dates of purchase and renewal, and the billed amount
- Copies of correspondence with support and postal proof (registered mail receipt/acknowledgment) if you send a letter
Common mistakes
Common mistakes include deleting the app but not cancelling the subscription in the App Store, which leaves the subscription active and billing continues. Another error is contacting the wrong support channel - for App Store purchases, Apple handles refunds and billing disputes, not the app developer directly; for web purchases, the developer handles cancellations. Failing to keep receipts, screenshots, or postal proof makes disputes harder to resolve. Assuming immediate refunds upon cancellation is also a frequent point of confusion; many subscriptions remain active until the end of the paid period and refunds may be discretionary.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS/App Store cancellation (Settings → Subscriptions) | Refunds handled by Apple (possible via Report a Problem) | Low for cancellation; refund outcome varies |
| Deepswap website account cancellation | Refunds handled by Deepswap per its policy (case-by-case) | Medium - depends on site options and support response |
| Support email / contact form | Case-by-case; may result in refund or credit | Medium - High - depends on responsiveness and evidence |
| Registered mail (raccomandata A/R) to business address | Formal notice may help in disputes but refunds are not guaranteed | High - slower and more formal |
After cancelling
After you cancel, confirm you have a written confirmation (email or screenshot) showing cancellation and retain receipts until the billing cycle ends and any disputes are resolved. If you purchased via Apple and need a refund, use Report a Problem or contact Apple Support. For web purchases, follow up with Deepswap support and provide the documentation checklist items.
Helpful links: Deepswap main site (for account management) https://www.deepswap.ai; Apple subscriptions help https://support.apple.com/en-ca/HT202039; Apple Report a Problem https://reportaproblem.apple.com; Competition Bureau of Canada https://www.competitionbureau.gc.ca; Office of the Privacy Commissioner (Canada) https://www.priv.gc.ca/en/.
Address
For registered mail (raccomandata A/R) or formal cancellation notices send to:
ROOM 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong