Cancellation Dialogue: Easy Method

What is Dialogue

Dialogue is a Canadian virtual healthcare and employee benefits platform that provides telemedicine, mental health support, and related administrative services to organizations and their employees. It connects users with clinicians and support teams via mobile apps and a web portal, with subscriptions typically managed through app stores or directly with Dialogue.

How to cancel Dialogue

• Android (Google Play): Open Google Play, go to Subscriptions & services > Subscriptions > select Dialogue > tap Cancel Subscription.
• iOS (App Store): On your iPhone or iPad open Settings > tap your name > Subscriptions > select Dialogue > Cancel Subscription.
• Web (direct website purchase): Request cancellation by emailing [email protected] or using the in‑app “Send us email” feature. Requests are processed by Dialogue support; the subscription remains active until the end of the paid billing period.
• Appointments: Cancel each appointment inside the app following the timeline shown when you book or manage the appointment; late cancellation fees may apply as displayed in the app.

What happens when you cancel

When you cancel a subscription it will generally stop future auto‑renewals; you retain access for the remainder of the paid billing period rather than losing access immediately. For app‑store purchases (Google Play or the App Store), the platform manages the cancellation and access typically continues until the end of the current billing period. For direct (web) subscriptions, Dialogue processes the request and the account remains active until the end of that paid period. Appointment cancellations are handled per the terms shown in the booking flow and may incur fees for late cancellations.

Dialogue retains user account and medical interaction data according to its privacy and retention policies; cancelling a subscription does not necessarily delete your account or clinical records. If you need records deleted or exported, contact Dialogue support to request next steps.

Will I get a refund?

Dialogue’s published policy is that refunds are only considered for technical issues that persist for more than 10 days or for clear billing errors (such as an overcharge or being placed on the wrong tier). Refunds are not issued for accidental or unintended purchases, dissatisfaction with the service, or for auto‑renewed charges in general. Web subscription refund requests should be sent to [email protected] or via the in‑app email feature; Android refunds are requested through Google Play; iOS refunds are requested through Apple Support. Processing and eligibility are discretionary and handled case‑by‑case.

Dialogue plans and pricing

Dialogue does not publish standard public pricing; enterprise pricing is customized and typically provided by quote. The C$15/month figure above comes from a reseller package rather than Dialogue’s published rates.

Your consumer rights in Canada

Dialogue’s materials do not state a statutory 14‑day “cooling‑off” or automatic cancellation right. Refunds from Dialogue are discretionary and limited to technical failures lasting more than 10 days or billing errors. Canadian consumer protection for digital services varies by province and the circumstances of the sale; there is no universal right to an automatic refund for digital subscriptions purchased and consumed. If you believe you were charged incorrectly or cannot resolve a refund through Dialogue or the app store, you can contact your payment provider to inquire about a chargeback or file a complaint with your provincial consumer protection office. For platform purchases, Google Play and Apple have their own refund procedures and timelines that you should follow.

Customer experiences

User feedback is mixed. Many customers praise Dialogue for fast, polite, and knowledgeable clinical and customer support, and for helpful follow‑ups that feel genuine - especially when quick care or prescriptions were required. Clients often commend the customer success teams for reducing administrative burden for HR.

At the same time, multiple user reports describe difficulty cancelling web subscriptions: emails to cancel have reportedly gone unanswered or users remained charged after attempting cancellation. Some users describe the cancellation path for web purchases as unclear or hard to find, which has led to frustration and unexpected charges. These contrasting experiences suggest platform choice and the route of purchase (app store vs. direct) affect how smooth cancellation and refund outcomes will be.

Documentation checklist

• Account email and username used with Dialogue
• Order or subscription receipt (date, amount, receipt number)
• Subscription ID or transaction ID from the app store or Dialogue billing
• Screenshots of subscription status, cancellation attempts, or in‑app messages
• Email thread with Dialogue support (if you have already contacted them)
• Payment method details (card type and last 4 digits) and dates of charge(s)

Common mistakes

Common errors include trying to cancel a platform purchase the wrong way - for example requesting a refund from Dialogue when the subscription was bought through the App Store or Google Play. Another frequent mistake is assuming cancellation is immediate; in most cases access continues until the end of the paid period. Users also sometimes fail to save receipts or confirmation emails, making disputes harder to resolve, or they use an outdated support channel (old email or a non‑functional contact form) instead of the current [email protected] or the app’s in‑app email tool. For appointments, a common mistake is missing the specific cancellation window shown at booking and then being surprised by late cancellation fees.

Comparative recap

After cancelling

After you cancel, save any confirmation emails or screenshots showing the cancellation and the date access will end. If you purchased through Google Play or the App Store, check your subscription status in the respective store and follow their refund procedures if needed: Google Play Subscriptions page or Apple Support. For direct subscriptions, follow up with Dialogue at [email protected] if you don’t receive timely confirmation. If you have unresolved billing disputes, consider contacting your card issuer, and you can review Canadian consumer guidance such as the Government of Canada consumer pages or your provincial consumer protection office for next steps.

Helpful links: Google Play - Cancel subscriptions, Apple Support - Cancel subscriptions, [email protected], Government of Canada - Consumer Protection.

Address

Dialogue Health Technologies Inc., 390 Rue Notre‑Dame Ouest, Suite 200, Montréal, Québec H2Y 1T9, Canada