Cancellation Digit: Easy Method

What is Digit

Digit is an automated savings service that links to your checking account and moves small amounts into savings based on rules or algorithms you configure. It is typically offered as a subscription service with a free trial followed by a monthly fee for access to its savings automation features.

How to cancel Digit

• Sign in to Digit on the official website and use the "Close account" option to cancel - this is the required method; deleting the mobile app from the App Store or Google Play does not cancel your subscription.
• Cancel at least three business days before your next billing date to reduce the risk of being charged for the following month.
• If you have remaining funds in your Digit account, confirm your linked checking account and mailing address so the balance can be refunded; Digit typically refunds remaining funds to your original checking account within one business day or issues a check to your mailing address if an electronic transfer is not possible.

What happens when you cancel

When you close your Digit account, the subscription should stop renewing and any automated transfers will end. Access to Digit’s savings automation and account interfaces will typically cease after closure. Digit’s stated process is to return any remaining balance to your linked checking account quickly (usually within one business day) or to mail a check if an electronic return is not possible.

Digit’s published policy also notes you can reactivate your account within 90 days, which may restore access and account history depending on their retention practices. Always save important statements and records before closing, because access to some historical data may be limited after account closure.

Will I get a refund?

Digit’s documented cancellation procedures do not describe a statutory 14‑day right of withdrawal or a general money‑back guarantee for subscription charges. Refunds are generally limited to the remaining cash balance in your Digit account, which Digit says it will return to your linked checking account within one business day or send by check if necessary.

There is also a stated policy that if you fail to cancel before a free trial ends, you will not be eligible for a refund of the subscription fee. For disputes over unauthorized or erroneous charges, you should contact Digit support promptly and, if needed, your bank or card issuer to discuss dispute or chargeback options under Canadian payment rules.

Digit plans and pricing

Official pricing is listed by Digit as US$5/month; the C$6.70 figure above is an approximate conversion using an exchange rate of ~1 USD ≈ 1.34 CAD. No official Canada‑specific pricing listing was located in the referenced documentation.

Your consumer rights in Canada

Canadian consumer protection for online subscriptions and digital services varies by province and territory and generally does not include a universal 14‑day statutory right of withdrawal as found in some other jurisdictions. Your rights will depend on provincial consumer protection laws, the terms of Digit’s agreement, and your payment method.

If you believe a charge is unauthorized, incorrect, or fraudulent, contact Digit support first and keep records of your communications. You may also contact your financial institution to request a charge dispute or reversal under applicable bank or card network rules. For unresolved problems, consider filing a complaint with your provincial consumer protection office or other consumer dispute mechanisms (for example, the Better Business Bureau or provincial small‑claims court), depending on the circumstance.

Customer experiences

User reviews are mixed. Some customers report very positive interactions with Digit’s customer service and describe fast, helpful resolution (“A++ Customer Service” on some review sites). Others have reported serious issues such as difficulty exporting statements, delays in returning funds, problems locating missing funds, and allegations of unexpected or fraudulent charges in complaints posted on review platforms and the Better Business Bureau.

Because experiences vary, document all communications and transactions, and be proactive about saving statements and confirmation messages when you cancel or request refunds.

Documentation checklist

• Account email and username used with Digit
• Dates and screenshots of cancellation attempts and confirmation pages (if any)
• Recent Digit statements or transaction history showing balances and transfers
• Bank or card statements showing Digit charges
• Any support ticket numbers, emails, or chat transcripts with Digit
• Your current mailing address (in case a refund check is required)

Common mistakes

A frequent error is assuming deleting the mobile app cancels the service; the account must be closed on Digit’s website using the "Close account" option. Another common issue is cancelling too close to the next billing date and still being charged; to reduce this risk, cancel at least three business days before renewal. Expecting refunds for subscription fees after a missed free trial or after renewal is also a common misunderstanding - Digit’s documented practice limits refunds to any remaining account balance rather than subscription fees in those circumstances.

Comparative recap

After cancelling

After you close your Digit account, keep copies of any cancellation confirmations, export or save transaction history you may need, and monitor your bank or card account for the refund of any remaining balance. If the refund does not appear or you see unexpected charges, contact Digit support immediately and raise the issue with your bank if necessary.

Helpful pages and resources: Digit support and account management pages on Digit’s official site, the GetHuman cancellation guide (gethuman.com), user reviews on Trustpilot, and complaint summaries on the BBB. For Canadian consumer guidance, consult your provincial consumer protection office or your financial institution’s dispute guidance pages.

Address

For registered or legal communications as referenced in the terms, the provided address is:

Digital eXcellence Solutions S.r.l., Via Somalia n. 4, 35141 Padova (PD)