Cancellation Dmm: Easy Method

What is Dmm

Dmm (often seen as DMM TV or DMM Premium for streaming services) is a digital content provider offering streaming video, downloadable content, and membership services such as online salons. It operates subscription and in‑app purchase models, and some services are tied to platform stores (Apple App Store, Google Play) while others are billed directly via DMM’s web services.

How to cancel Dmm

• Google Play (DMM TV app subscription): Cancel through the DMM TV app or the Google Play Store app - not via the DMM website. In the DMM TV app: My Page → settings icon → "利用状況の確認" → "プランを解約する", then follow the prompts in the Google Play store app to complete cancellation. See DMM support (Google Play).
• Apple in‑app purchase: Cancel on your Apple device or via the DMM TV app. On iOS: Settings → Apple ID → Subscriptions → select DMM TV → Cancel Subscription. The DMM website cannot cancel Apple in‑app subscriptions. See DMM support (Apple).
• Web (credit card, carrier billing, DMM Points): Log into DMM on the web, go to your DMM Premium usage status. If you see a "解約手続き中" (cancellation in progress) status you may reverse that by clicking "解約手続き中をキャンセルする". For normal cancellation via web sign‑up methods, use the DMM account billing/subscription pages. See DMM support (web).

What happens when you cancel

Cancelling a subscription stops future automatic renewals. In most cases you will retain access until the end of your current paid period; the service does not usually terminate immediately upon cancellation unless the carrier/store enforces an immediate stop. If you subscribed through Apple or Google, those platforms control the subscription lifecycle and access period. If you subscribed on the web and set cancellation in progress ("解約手続き中"), you can sometimes reverse that cancellation from your DMM account before the final termination date.

Account data, viewing history, saved preferences and any non‑consumable purchases normally remain tied to your DMM account, but the retention period and data deletion policy are governed by DMM’s terms. If you plan to return later, keep your account details and receipts; if you need account deletion you should follow DMM’s account‑closure process or contact support.

Will I get a refund?

DMM’s published help and terms do not indicate a general 14‑day cooling‑off or blanket refund right for digital subscriptions; digital services (software, downloadable content, streaming access) are described as non‑refundable in DMM TV terms. That implies refunds are not normally offered for recurring digital subscriptions purchased directly from DMM.

Exceptions or remedies may come from the platform used: Apple and Google have their own refund and dispute procedures and may issue refunds in certain circumstances (subject to their policies). For unauthorized or billing errors on web purchases (credit card/carrier billing), Canadian consumers can consider contacting their card issuer or carrier to dispute charges, but outcomes will vary and are not guaranteed by DMM.

Dmm plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws do not automatically create a 14‑day cooling‑off right for digital subscriptions unless the seller offers it. Because DMM’s public documentation does not state a refund entitlement for digital services, consumers should assume no automatic refund right and confirm terms before subscribing.

If you purchased through Apple or Google, your ability to obtain a refund is subject to Apple’s or Google’s refund policies and processes. For unauthorized charges made via credit card or carrier billing, you may contact your financial institution or carrier to dispute the charge, but success will depend on the issuer's policies and the specific facts of the transaction.

Customer experiences

User reviews are mixed: some Canadian reviewers of related DMM/Infosistema DMM services praise ease of integration, secure transfers, data anonymization and responsive support. Positive ratings cite reliable support and useful features for enterprise users. At the same time, users report that initial configuration can be time‑consuming, performance can lag with large datasets, documentation may be thin for advanced customizations, and the UI could be more modern. Cost is sometimes raised as a concern for smaller organizations or individual users.

Documentation checklist

• Account email and DMM account ID
• Receipt or proof of purchase (App Store/Google Play or DMM web)
• Subscription method noted (Apple in‑app, Google Play, web credit card/carrier, DMM Points)
• Screenshots of subscription status (e.g., "解約手続き中") if applicable
• Last charged date and amount, and payment method details

Common mistakes

Users often try to cancel through the DMM website when their subscription was purchased through Google Play or Apple; those purchases must be cancelled via the platform (or in certain cases via the DMM TV app which forwards to the store). Another common error is assuming cancellation triggers an immediate refund - cancellation typically only stops future renewals and access often continues until the end of the paid period. Finally, failing to keep receipts or screenshots can make disputes slower to resolve with app stores, banks or DMM support.

Comparative recap

After cancelling

Keep confirmation of cancellation and any subscription receipts. If you need help, consult the DMM support articles for your purchase method: Google Play instructions, Apple in‑app instructions, and web subscription management. For refunds or billing disputes, check Apple’s and Google’s refund pages and consider contacting your card issuer or carrier if charges appear unauthorized.

If you plan to send a formal cancellation or dispute letter and want proof of receipt, consider using registered mail with return receipt as advised in some support contexts.

Address

DMM S.p.A., Via Provinciale Feltresca, 156 - 61020 Montecalvo in Foglia (PU), Italia