Cancellation Dojo: Easy Method

What is Dojo

Dojo is a payment services provider that supplies card terminals, point-of-sale solutions and related merchant services for accepting payments in-person and online. It operates as a commercial service typically under a merchant agreement that covers hardware, transaction processing and support.

How to cancel Dojo

• Review your contract to confirm notice periods, minimum terms and any early termination fees; note your merchant ID and account details.
• Try to cancel via your Dojo online dashboard or support portal if available; follow any in‑platform cancellation workflow and save screenshots.
• If online cancellation is unavailable or you need proof, send a signed cancellation letter by registered mail (raccomandata A/R) to Dojo Italia S.r.l. at the address below; include merchant ID, company name, request date for termination, and ask for written confirmation of receipt and effective termination date.
• Also email or open a support ticket (keep copies) and request confirmation in writing; retain delivery receipts for registered mail and any correspondence.
• Prepare to return any leased or supplied hardware according to the contract instructions and obtain a receipt for returned equipment.

What happens when you cancel

On cancellation, your ability to process new transactions will typically end on the contract termination date; any pending settlements for transactions already processed will usually be completed according to the merchant agreement. Recurring charges will stop once the contract ends, but you remain responsible for amounts due up to that date, including any termination fees specified in your contract.

Your account and transaction data will be retained according to Dojo’s data-retention and privacy policies and applicable law; ask Dojo for details about how long they will keep your records and how to obtain copies if needed. Keep documentation of the cancellation and any confirmations until final settlement and data-handling obligations are clear.

Will I get a refund?

Refunds depend on the terms of your specific agreement. Generally, transaction fees already incurred are not refunded. If you paid in advance for a subscription period or one-off services, a pro-rata refund may be possible but is not guaranteed. Hardware purchases are typically non-refundable, while leased equipment may require return to avoid further charges.

Exceptions can apply for billing errors, unauthorized charges or clear contractual breaches by Dojo; in such cases request a written explanation and seek escalation or dispute resolution if you believe a refund is warranted. Always request written confirmation of any agreed refund and keep proof of postage and correspondence.

Dojo plans and pricing

Your consumer rights in Canada

If you are a consumer (not a business contracting for commercial resale), provincial consumer protection laws may require clear disclosure of fees, cancellation terms and remedies for misrepresentation. Rights vary by province; some protections include the right to clear contract terms, remedies for unfair practices and avenues to file complaints with provincial consumer protection offices.

For payment disputes, you can also contact your card issuer to dispute unauthorized or incorrect charges. For broader financial consumer matters, the Financial Consumer Agency of Canada (FCAC) provides guidance and complaint resources. If you believe a business has acted unfairly, you can also contact your provincial consumer protection office or seek advice from a legal professional.

Customer experiences

Customer reports vary: some merchants describe a straightforward cancellation when using the online dashboard and returning equipment promptly, while others report delays in receiving written confirmation or unexpected termination fees when contract terms were overlooked. Experiences often depend on how clearly the original contract set out notice periods and equipment return instructions.

Because outcomes vary, merchants commonly advise keeping detailed records of all communications, using registered mail for formal notices and following up persistently until final confirmation and settlement are received.

Documentation checklist

• Signed merchant agreement / contract and any amendments
• Merchant ID, account number and business legal name
• Copies of invoices and recent statements showing charges
• Serial numbers and photos of any supplied hardware
• Copy of the cancellation letter and registered-mail receipt
• All email threads, support tickets and written confirmations

Common mistakes

Not reading the contract carefully: merchants often miss minimum terms, automatic renewal clauses or early termination fees because these are in the fine print. Example: assuming you can stop payments immediately without complying with a notice period.

Failing to return hardware: leased or supplied devices usually must be returned in specified condition and timeframe; not returning them can result in additional charges. Example: sending devices without proof of delivery or not following the vendor’s shipping instructions.

Relying on a verbal confirmation: always get cancellation and refund promises in writing. Example: a phone agent says the account is closed but no written confirmation is provided and charges continue.

Comparative recap

After cancelling

Keep copies of all cancellation confirmations, registered-mail receipts and correspondence until final settlement is complete and all charges have cleared. Monitor your bank and merchant statements for at least one billing cycle after cancellation to ensure no further unauthorized fees appear.

If you need official guidance or want to escalate a dispute, useful resources include Dojo’s support pages and Canadian consumer authorities: Dojo support, the Financial Consumer Agency of Canada at canada.ca/fcac, and your provincial consumer protection office (search your province’s consumer affairs website). For disputes over card charges, contact your card issuer promptly to start a chargeback or dispute process.

Address

Dojo Italia S.r.l. Via Giosuè Carducci, 4 20123 Milano (MI)