Cancellation Doxy.Me: Easy Method

What is Doxy.Me

Doxy.me is a web‑based telehealth platform designed for health care providers to run secure video visits with patients. It provides a browser‑based waiting room, HIPAA/PHIPA compliance tools, and tiered plans (Free, Pro/Professional, and Clinic) that add features such as HD video, screen sharing, group calls, branding and administrative controls.

How to cancel Doxy.Me

• Web (Professional plan - individual users): Sign in to your account, go to Account Settings → Account → Billing and choose "Cancel subscription" to disable auto‑renewal; your access will remain until the end of the current billing period.
• Web (Clinic plan - Clinic Owners): Clinic subscriptions must be cancelled or paused through the Help → Messages → Billing → Cancel/Pause Subscription flow in the Doxy.me help/message interface (Clinic Owners only).
• Google Play (if purchased through Android): Open the Google Play Store app → Menu → Subscriptions → select Doxy.me → Cancel subscription. This cancels renewals through Google Play.
• App Store / iOS: There is no official native Doxy.me App Store subscription to cancel because Doxy.me is web‑based; do not look for an App Store subscription for Doxy.me.

What happens when you cancel

Cancelling disables automatic renewal for the subscription; you retain access to paid features until the end of the current billing cycle. Your account and its settings remain available unless you or Doxy.me remove them. Doxy.me sessions use encrypted peer‑to‑peer connections and the company states it maintains privacy safeguards consistent with its policies; cancelling a subscription does not automatically delete all account data - you should review the privacy policy and account settings if you need data removed or retained in a specific way.

Will I get a refund?

Doxy.me’s published policy is a strict no‑refund policy: fees already paid are generally non‑refundable, including unused time in a billing cycle, downgrades, or removing users before the billing period ends. The company may consider exceptions in rare cases, but these are not guaranteed and are handled case by case. If you purchased via a third party (for example, Google Play), refund requests may be governed by that third party’s policies and processes.

Doxy.Me plans and pricing

Your consumer rights in Canada

As a Canadian provider or user, you are protected by federal and provincial privacy laws such as PIPEDA and, where applicable, PHIPA. Doxy.me states it complies with these frameworks and documents data handling in its Canadian privacy notices, including safeguards, retention, and access processes. You have rights to access personal information held about you and to request corrections or make privacy complaints. If you believe your privacy rights have been violated you may escalate complaints through Doxy.me’s privacy/contact channels and, if needed, to the Office of the Privacy Commissioner of Canada or relevant provincial authorities for health‑information (for example PHIPA complaints in Ontario).

Customer experiences

Many Canadian reviewers praise Doxy.me for its simplicity, client‑friendliness (no downloads), reliability and value of the free tier - comments often note it is intuitive and appropriate for solo practitioners. Criticisms commonly reported include billing problems (unexpected charges, difficulties cancelling or updating payment methods), occasional audio/video quality or feature gaps, slow or inconsistent support response, and in some cases non‑functional cancellation workflows reported by a subset of web users. These mixed experiences suggest successful cancellations are routine for many users but issues can happen and may require follow‑up.

Documentation checklist

• Account email and username; subscription plan name; date subscription started and next billing date; screenshots or copies of invoices/receipts; billing method (card, Google Play); record of cancellation confirmation or screenshots; messages or ticket IDs if you contacted Doxy.me support; clear statement of requested action (cancel, pause, data deletion, refund request).

Common mistakes

Users commonly try to cancel through the App Store (despite Doxy.me being web‑based), cancel the wrong account if they maintain multiple emails, or assume cancellation is immediate when auto‑renewal is only disabled and access continues until period end. Some assume a cancelled subscription triggers an automatic refund (it does not, under Doxy.me policy). Others fail to save confirmation messages or screenshots and then cannot prove when they requested cancellation if billing disputes arise. Finally, clinic owners sometimes attempt the individual account cancellation flow rather than using the Clinic Owner help flow, which can delay proper processing.

Comparative recap

After cancelling

Keep confirmation screenshots, invoices and any support ticket numbers. If you believe you were charged after cancelling, contact Doxy.me support with your documentation and, if the subscription was billed through a store (Google Play), check the store’s refund procedures. For privacy or data‑access requests, follow the links in Doxy.me’s privacy pages and, if needed, consult Canadian privacy authorities. Helpful starting points: the Doxy.me Help Center for billing and account support, Google Play subscription settings for Android purchases, and the Office of the Privacy Commissioner of Canada for privacy complaints.

Helpful links: Doxy.me Help Center; Google Play Subscriptions; Doxy.me Privacy; Office of the Privacy Commissioner of Canada.

Doxy.me, Inc., Attn: Cancellations, 3445 Winton Pl, Ste 114, Rochester, NY 14623, USA