Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dreamface
1100 Industrial Rd, Unit 9
94070 San Carlos
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dreamface service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dreamface: Easy Method
What is Dreamface
Overview
DreamFace is a consumer-facing app and web service that generates synthetic video and audio content using AI-driven face and voice tools. It offers free-tier usage and paid subscription plans granting additional features, credits, and longer or higher-quality video outputs. The product is available on iOS (App Store), Android (Google Play) and directly from the DreamFace website.
How to cancel Dreamface
- iOS (App Store) purchases: open Settings > your name > Subscriptions on your iPhone or use the App Store app’s subscription management. Subscriptions purchased through Apple must be cancelled through Apple’s subscription settings - DreamFace cannot cancel App Store subscriptions for you. For refunds or billing disputes, contact Apple Support directly.
- Android (Google Play) purchases: open the Google Play Store app > Menu > Subscriptions and cancel the DreamFace subscription there. Purchases through Google Play must be managed in the Play Store; DreamFace support cannot stop recurring Play charges for you.
- Web / Direct purchases (via DreamFace website): email dreamface@newportai.com to request cancellation, or send a registered mail (raccomandata A/R) letter to NEW PORT LLC, 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, United States. DreamFace’s terms state cancellations for direct subscriptions should be requested by email or registered mail; cancellations take effect at the end of the current billing period.
- If you need proof, save confirmation screenshots, order receipts, and any support replies. For store purchases, also save the App Store or Google Play order ID shown on your receipt or in the store’s purchase history.
What happens when you cancel
When you cancel a DreamFace subscription, access typically continues until the end of the current paid billing period; cancellation prevents automatic renewal but does not usually immediately remove access. DreamFace’s policy states there is no pro‑rata refund after the current billing period ends. Account data and creations already generated are generally retained under DreamFace’s terms, but you should download or export any critical content before losing access and confirm data handling in the app or website privacy settings.
Will I get a refund?
DreamFace’s terms provide a limited “cooling‑off” refund: you may be eligible for a full refund if you cancel within two calendar days of the initial purchase. Beyond that two‑day window, purchases are treated as final and non‑refundable under DreamFace’s stated policy. Free trials convert to paid subscriptions unless cancelled at least 24 hours before expiry; if the trial converts and you miss the cancellation window, DreamFace’s terms say refunds are not offered except within the initial two‑day period. For App Store or Google Play purchases, refund decisions are handled by Apple or Google respectively - contact them if you need a refund for a store purchase.
Dreamface plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Years Pro | C$≈54 | Annual | Pro features (exact unspecified) |
| Weekly Pro | C$≈9.50 | Weekly | Pro features (exact unspecified) |
| Premium Weekly Pro | C$≈34 | Weekly | Premium features (10‑minute videos, more credits) |
| Lifetime Pro | C$≈67 | One‑time | Lifetime Pro access |
| Premium Years Pro | C$≈202 | Annual | Premium annual plan (best features) |
Your consumer rights in Canada
Under Canadian consumer protection frameworks (for example Ontario’s Consumer Protection Act), there is recognition of short cooling‑off periods for certain online purchases of digital subscriptions; DreamFace’s two‑day refund window aligns with this practice. If you experience unauthorized or continuing charges after cancellation, you may dispute charges with your payment provider or request a chargeback. For App Store or Google Play transactions, escalate via Apple or Google’s refund and dispute processes. If DreamFace does not honor applicable statutory rights, you can contact your provincial consumer protection agency or file a complaint with the Competition Bureau. Keep records of communications and receipts when making complaints or disputes.
Customer experiences
User reviews are mixed. Positive reports praise DreamFace’s visual quality, ease of use, and a generous free tier that allows significant creation before paying; many users rate the app highly on the App Store and describe it as “fun” and “high quality.” On the other hand, negative feedback frequently mentions a confusing credit/subscription model (some users report having to buy credits despite a subscription), technical issues such as generation failures or slow performance, and difficulty obtaining refunds - particularly for store-based purchases or missed free‑trial cancellations. Several complaints describe being charged after attempting to cancel, especially where the cancellation was attempted via DreamFace instead of the relevant app store.
Documentation checklist
- Account email and username used with DreamFace
- Date and time of the original purchase and any renewal charges
- Receipt or order confirmation (App Store/Google Play order ID or web receipt)
- Last four digits of the payment card or payment method used
- Screenshot of subscription status in the App Store / Google Play or DreamFace account page
- Copies of any emails or support messages exchanged with DreamFace
- Proof of cancellation attempt (email timestamp or registered‑mail tracking)
Common mistakes
A frequent mistake is attempting to cancel an App Store or Google Play subscription by emailing DreamFace; store purchases must be cancelled in the App Store or Play Store subscription settings. Another common error is assuming a pro‑rata refund will be issued after cancelling mid‑period - DreamFace’s policy states cancellation stops renewal but does not refund the remainder of the current billing period. Missing the 24‑hour trial cutoff and then contacting DreamFace expecting an automatic refund is another source of frustration; DreamFace’s refund policy limits full refunds to the first two calendar days after purchase. Finally, failing to save order IDs, receipts or screenshots makes disputes and chargebacks harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple Support (DreamFace cannot directly refund App Store purchases) | Moderate - cancel in App Store; request refund from Apple if needed |
| Google Play | Refunds handled by Google Play Support (DreamFace cannot directly refund Play purchases) | Moderate - cancel in Play Store; request refund from Google if needed |
| Web (Direct via DreamFace website) | Full refund available only within two calendar days of initial purchase; otherwise non‑refundable per DreamFace terms | Easy - email dreamface@newportai.com or send registered mail; refund eligibility limited by timing |
| Registered mail to company | Can support a documented cancellation request; refunds subject to the same two‑day rule for direct purchases | Moderate - requires preparing and sending physical registered mail for formal proof |
After cancelling
After you cancel, verify your subscription status in the App Store, Google Play, or the DreamFace account page and retain any confirmation screens or emails. Watch your bank or card statement for one or two billing cycles to ensure recurring charges have stopped. If you are charged after cancellation, first contact the store (Apple/Google) for store purchases or DreamFace support for direct purchases, and then contact your payment provider for a charge dispute if needed. For further steps and official guidance see: Apple subscription management, Google Play subscriptions, and Canadian consumer protection resources listed below.
Helpful links:
Manage subscriptions on iPhone - Apple Support
Manage or cancel subscriptions - Google Play Help
Address
NEW PORT LLC
1100 Industrial Rd, Unit 9
San Carlos, CA 94070
United States